Customer Service Sales Representative

Reginald Gray

***** **** ******* ***** ***. *

Riverview, FL 33578

Cell Phone: 813-***-**** ************@*****.***

SUMMARY

An enthusiastic and hardworking professional who works well with minimum

supervision, learns quickly, and achieves consistent results. Effective,

dependable and well-organized leader with over 15 years of experience in

collections, sales and customer service.

PROFESSIONAL EXPERIENCE

Dish Network, Riverview, FL

Sales Representative 2013 to 2014

. Demonstrated leadership and expertise by managing inbound sales

through arising challenges from concept to execution.

. Responsible for the oversight of digital TV, internet and home

security for over 30 different companies.

. Recognized for the ability to perform above average in a fast-paced

work environment.

Asset Acceptance, Tampa, FL

Account Representative 2004 to 2013

. Served as a liaison between the department and its staff attorney

network.

. Negotiated settlements and payment arrangements with customers to

decrease gross loan losses.

. Facilitated customer contact via outbound/inbound phone calls and

other means of communication to secure balance of debt by negotiating

payment terms and methods.

. Monitored, coached, and provided feedback assisting in the development

of team members.

NCO, Tampa, FL

Accounts Receivable Clerk 2004

. Performed third party collections for ATT and Verizon cellular phone

customers.

. Negotiated payment arrangement to solve for unpaid and delinquent

accounts.

. Utilized various means of skip tracing to locate customers.

. Responsible for maintaining customer portfolios with consistency and

quality.

Apple One/Capital One, Tampa, FL

Collection Representative 2003 to 2004

. Performed outbound collection calls to automobile customers with a

loan delinquency greater than 60 days.

. Scheduled repossessions and/or escalated referrals based on account

status.

. FDCPA certified and compliant.

Household Beneficial, Tampa, FL

Senior Collector and Team Leader 2002 to 2003

. Selected to handle escalated calls and handle supervisory tasks as

assigned by unit manager.

. Negotiated appropriate work outs for those customer with a delinquency

greater than 120 days.

Chase Bankcard Services, Tampa, FL

Senior Collector 1998 to 2002

. Assisted in training and development of less experienced staff and new

employees.

. Handled difficult collection issues through negotiating acceptable

payment arrangements for those customers with a delinquency greater

than 180 days.

EDUCATION

Hillsborough Community College

Coursework in preparation for A.A. in Mass Communication, Tampa, FL

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