Customer Service Representative

Lakesha S. Smith

**** *** ** *****

Auburn, AL 36832

Phone: 334-***-****

E-mail: *********@*****.***

Objective: To gain employment with your company that will allow me to

utilize my skills and abilities that I have gained through my education and

work history.

Education August 1993- June 1997

Auburn High School

Diploma

405 S. Dean Road

Auburn, AL 36832

Southern Union Community College

January 1998- June 1998

1701 Lafayette Parkway

Opelika, AL 36801

Work History

Hughston Clinic

October 2009- present

Intake Registrar

(Greeting patients, collecting co-pays, schedule diagnostic tests such as:

MRI, Bone Scan, CT Scan, lab work and any other types of procedures ordered

by doctor, verify insurance online and by phone, pre-cert test procedures

online ordered by doctors, check patients in and out, EMR Certified,

pulling and faxing medical records, faxing orders to different facilities

ordered by doctors, calling in mediations to different pharmacies and

calling patients to confirm that they received their medications from

pharmacy, entering patient information into our medical system called

Athena, taking vital signs, medical billing and ICD-9 codes, assisting

doctors with tasks such as: removing casts, prepping for injections,

prepping for stitches removal assisting in Physical Therapy, answering

multi-line phone, pulling doctor dictation, knowledge of medical

terminology, and data entry.)

Afni May 2007- September 2009

Customer Service Representative

(Assisting Verizon Wireless Customers in a call center with issues such as:

upgrading phones, adding lines, resetting passwords, registering online

accounts, processing payments, and any other issues they may have with

their venison phones and services.)

Fresenius Medical Care

September 2003- November 2006

Patient Care Technician

(Phlebotomy, assisting patients on

and off dialysis machine, taking and monitoring vital signs every 30

minutes, putting doctors orders in computer, calling patients to come in at

earlier times, calling medication into pharmacy for patients per doctor and

nurses, scheduling and rescheduling doctor appointments for patients,

paging doctors, entering patients information into a medical computer

system called Protons to be billed, making patients charts, drawing

cultures and sending them to the lab at hospital to be read, packing blood

work and sending it to Spectra East, filing, answering phones, using copy

machine, faxing information to hospitals and billing department and doctor

offices, and minor cleaning at the end of each shift.)

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