Customer Service Administrative Assistant

Jean B. Brown

*** ******** ****** 301-***-****

Fort Washington, MD 20744 *********@*******.***

Objective:

To utilize my work experience in conjunction with my education to obtain a position as a

R eceptionist.

Skills:

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Legal research/Tax laws Team player

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Strong work ethic Strong verbal and wri t ten

• Attention to detail communication/documentation

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Customer service Proficient in Microsoft Office Suite

• Basic Accounting/Office and Netscape

•

M anagement Type: 50 wpm

• Works well under pressure

• Quick learner

Education:

Associate in Science in Criminal Justice, Everest University, January 2013.

C GPA: 3.55. Related coursework:

•

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Criminal Evidence Int roduction to Terrorism

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Criminology Applied Business Law

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Juvenile Justice Criminal Justice Communications

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In t roduction to Criminal Justice Policing in America

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General Psychology Principles of Sociology

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Criminal Investigations Int roduction to Interviews &

• Criminal Procedures & The I n terrogations

Constitution

• In t roduction to Corrections

Work Experience:

1999 to Present, H &R Block, Washington, DC

Client Service Professional (December 2012 to April 2013; December 2011 to April 2012)

• Schedule tax preparation appointments.

• Input cash payments and clients’ data into system for appointments.

• Answer multi-line phone system, and greet customers.

• Perform administrative duties as necessary.

Tax Preparer ( January 2006 to April 2006)

• Prepared taxes, answered multi-line phone system, and t ransmit ted returns to IRS.

Office Manager (December 2004 to April 2005)

Jean B. Brown

705 Proxmire Circle 301-***-****

Fort Washington, MD 20744 *********@*******.***

• Performed opening store operations.

• Input ted cash payments, and created schedules for tax preparers and receptionist.

• Processed bank deposits, filed, and answered phones.

• Transmitted returns to IRS.

• Resolved client issues by providing excellent customer service.

Administrative Assistant ( December 2003 to December 2004)

• Assisted District Manager with administrative tasks.

• Processed employee paper work, including I-9 forms and payroll.

• Scheduled director meetings.

• Ordered supplies, took notes at staff meetings, and retr ieved building permits for

various offices.

• Received and distributed incoming and outgoing mail.

Resource Advisor/Supervisor ( December 2000 to 2003)

• Supervised 6 people in Rapid Refunds Dist rict Office.

• Served as Resource Advisor to 15 rapid refund offices.

• Contracted clients regarding tax return issues.

• Corrected rejected tax returns, and t ransmit ted tax returns to IRS.

• Assisted tax preparers, and printed refund checks.

Receptionist (December 2000 to April 2001; December 1999 to April 2000)

• Greeted clients, input ted cash payments, and performed administrative tasks.

• Scheduled tax preparers’ appointments.

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