Customer Service Security

Vickie Patterson

**** *. ********* **** ** Chicago, IL 60524

Phone: 773-***-**** Email: *****************@*****.***

Summary of Qualifications:

Nine years of security experience, customer service, telephone etiquette, interpersonal, people proficiency, with the ability to handle situations with professionalism and respect. Detail oriented, good listener, social perceptiveness, critical thinking, coordination, judgment and decision making. Skills also include:

Supervision and Leadership Training

Crowd Management Vehicle Operation (Offensive and Defensive Driving

Surveillance Report Writing

Emotional Control Computer Proficient (MS Office/Internet)

Safety Management

Professional Experience:

Customer Service/Monitoring/Problem Solving

Ø Monitor hallways and corridors via CCTV to control traffic and unauthorized movement

Ø Scan identification cards to ensure authorized persons entering building premises

Ø Direct students to proper destinations and monitor traffic to ensure safety and security of students

Ø Defuse hazardous situations by restraining the aggressor and using calming techniques to resolve issue at hand

Ø Write reports of activities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Ø Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

Ø Maintain organization's stability and reputation by complying with legal requirements

Ø Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques

Employment History:

WAS Security: Chicago, IL Armed Security Officer, 2013 Present

Bo-Top Security: Chicago, IL Armed Security Officer, 2013 – 2013

Huffmaster Security Service: Chicago, IL Security Officer, 2012 – 2013

Maverick Security: Armed Security Officer Chicago, IL 2011 – 20012

Illinois Security Service: Armed Security Officer Chicago, IL 2006 – 2008

Value City Department Store: Security Officer/Loss Prevention, 1999 – 2007

Education/Certifications:

Current FOID and PERC holder

J & W Security Training: Chicago, IL 40-Hour Training 2001

Security Training Center: Chicago, IL 20-Hour Training 1999

Tilden Academy High School: Chicago, IL Diploma: June 1996

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