Customer Service Office

Rena Moss

**** ******* ***, ****** ** *****

Home: 847-***-**** - C ell: 847-***-**** - **********@*****.***

Summary

Results-driven administrative professional and customer service expert providing diverse operations assistance in fast

paced environments. Posses excellent organizational, time management, and customer relations skills. Commitment to

customer satisfaction, with the ability to build productive relationships, resolve complex issues.

Highlights

Project management Document control

Office administration Problem resolution

Team Leadership Report generation

Accomplishments

Improved customer satisfaction rates 75% by resolving account and service issues in a timely manner.

Improved customer data retention 100% by entering data from paper files into a comprehensive database for

easier reference.

Implemented a rebate program system for customers.

Experience

Customer Service Supervisor

September 1992 to September 2013

Econocare,Inc - Lincolnwood, IL

Ensured optimal administrative, customer service, and bookkeeping support for the company.

Streamlined front office operations by organizing files, preparing documents, and distributing correspondence.

Managed document control by reviewing files, records, and other documents to ensure accuracy.

Maximized customer satisfaction by greeting customers daily and resolving and service issues promptly and with

a positive attitude.

Resolve escalated customer issues quickly to uphold strong customer relations.

Negotiated with manufacturers and vendors for the best purchasing price for the customer.

Monitor a program system for emails and phone contacts to the customer regarding their orders and deliveries.

Purchased supplies for a seasonal camp, negotiated pricing, arranged out of state deliveries to the camp.

Other duties: answering phones, emails, answering the front door, greeting customers, some shipping, ordering

office supplies.

Computer Skills: Microsoft Office, Excel, Word

Education

Northeastern Illinois University - Chicago, IL, US

Contact this candidate