Customer Service Manager

MARIO WASHINGTON

**** ***** ******, **** ****, SC 29732

*******************@*****.*** ? 803-***-****

SUMMARY

Multi-media Journalist experienced in broadcasting, writing, media sales,

social media marketing, programming, web design, email marketing, web

content management. Experience with non-linear editing. On-Air personality

with expertise in several radio formats. Expert in the technical side of

radio including daily traffic logs, production, minor engineering, and

computer maintenance. Knowledge of all FCC requirements and expert in EEO

policy. Success driven manager with experience leading large staff.

Customer service background from dealing with clients and listeners on a

daily basis.

WORK EXPERIENCE

November 2011 - Current

Studio Host/Producer

Host/Account Executive March 2013 - September 2013

ESPN 730 - HRN Broadcasting ? Charlotte, NC

Studio Host for game broadcasts

Produced Basketball and Football broadcasts as well as host halftime, and

post game scoreboard show for Charlotte 49ers and baseball for Charlotte

Knights

Host of daily show and produced show by segment creation, rundown creation,

and booking guests

Booked live remotes at different events throughout the Charlotte

Metropolitan Area

Made promotional appearances at sporting events and other events throughout

the region

Generated local advertising revenue through creating relationships with

local businesses

November 2007 - March 2013

Operations Manager/Program Director

Operations Assistant February 2003 - November 2007

Studio Engineer August 2001 - February 2003

WRHI/WRHM/WVSZ - OTS Media

Managed daily operation of station group including management of

programming, promotions, and production staff

Developed new programs to increase yearly revenue

Generated daily traffic logs, produced ads & promos, wrote ad & promo copy,

approved production before it went on the air, installed and maintained

Maestro Automation, WideOrbit Automation for Radio, Visual Traffic, and

radiotraffic.com and trained employees on the software

Updated website and created new web pages; created Radio Listener Guide, a

magazine distributed to football fans at the beginning of the season using

QuarkXpress

Produced 4 to 6 high school football games each Friday night during the

season by creating traffic logs, ordering phone lines, selecting on-air

talent, create format for pregame show, remote engineering, troubleshooting

on-site issues, hosting 4 halftime shows, updating scores on wrhi.com, and

managing staff of over 40 employees including on-air staff, studio

engineers, and special events staff

Self employment

March 2009 - Current

Owner/Managing Partner

The Good Ole Boys Radio Network - Rock Hill, SC

Manage day to day operation of business

Host and developed several radio programs and podcasts that air weekly on

several internet and terrestrial stations worldwide

Managed programming staff, developed online marketing strategies through

social networking sites, and managed marketing team

Developed and maintained website using WordPress

Executive Producer of all programming

EDUCATION

Winthrop University - Rock Hill, SC

B.A. Mass Communication Broadcast Journalism, Minor: Psychology

skills

Adobe Audition, Adobe Premiere, Apple IMOVIE, WordPress, Drupal, MS Office

Suite, AP Style Writing, Public & Media Relations, Commercial Production,

Voice-Overs, QuarkXpress, Effective interviewer, Technological

newsgathering tools, Website Development, Strong interpersonal skills,

Hiring and Training Employees, Natural leader, Self-motivated, Deadline-

driven, Social Media, Hoot Suite, Tweet Deck, SEO

HONORS AND AWARDS

Rock Hill Herald Buzzie Reader Award for Best Sportscaster, 2012

NAB Crystal Award For Community Service,2011

South Carolina Broadcasters Association Radio Station of the Year, 2008,

2009, 2012

South Carolina Broadcasters Association Sportscaster of the Year Award of

Merit, 2008

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