Administrative Assistant

Victoria Benton

** ***** ***., *** *****

Newark, NJ 07114

Cell 862-***-**** Home 973-***-****

*********@*****.***

Summary

Administrative Assistant offering extensive experience in the administrative roles with different organizations.

Highly skilled in providing routine and complex administrative support services.

Proven ability to gather data, compile information, maintain records and calendar, meeting requests and travel

arrangements. Effective skills in scheduling appointments. In depth knowledge of managing databases and generating

periodical reports. Proficient in liaising between the company and other agencies.

Hands on experience in answering phones and greeting walk-in.

Special Skills

• Demonstrated ability to use office equipment effectively

• MS Office Suite including PowerPoint, Excel, Word, Outlook

• MS Project

• Internet and Email including Outlook

• 50-65 WPM

• ICD9-10/CPT4

Communication and Interpersonal

• Ability to multitask and manage priorities effectively

• Demonstrated analytic and problem solving skills

• Meticulous attention to detail and well hone s stress management skills

Professional Experience

Montclair State University, Montclair, NJ 04/2009 10/2012

Administrative Assistant/Customer Service Rep. Registrar Office

• Prepared mail, received guests, arranged meeting calls, and scheduled conferences.

• Used SIS databases (Galaxy and Archive Records) for ID and SSN# as well as payments, addresses and

phone numbers of current and previous alumni in processing transcript distributions.

• Collaborated with other departments of company to centralize the customer database for easy retrieval of

information

• Kept records confidential and maintain confidence of students at all times.

• Coordinated with fulfillment supervisor when necessary to resolve customer concerns.

• Mailed transcripts, admission and tuition information to enrollees.

• Helped with counter and phone coverage for academic grade change, degree verification and submissions.

• Provided exceptional support to the managers and co-workers which increased overall efficiency by 30%

• Corrected and reentered data by purging files to eliminate duplication of information for admissions of

3,000+ students for Early Childhood and Elementary Education Candidates.

• Notified students of shipping options of transcripts.

UMDNJ, Newark, NJ 04/2005 06/2007

Secretary I /Cardiothoracic

• Typed conditions and procedures for outpatients, updated project reports, spreadsheets, outpatient memos,

and CPT-4/ICD-9 of medical diagnoses with Excel and Word.

• Schedule meeting, board meetings, order office supplies, meeting/minutes

• Relieved receptionist with processing patients’ appointments.

• Prepared purchase requisitions for equipment ordering, filled out check request forms, and maintained various

files of data for division projects.

Victoria Benton Page 2

Norvergence Telecommunications Inc., Newark, NJ 01/2004 02/2005

Administrative Assistant/Accounts Receivable – Collections Dept.

• Served as primary liaison between both accounting department and vendors for shipment of product.

• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the

continuation and enhancements of services.

• Also interacted with internal customers, i.e. Credit Department, Sales and Customer Service to resolve

account issues.

• Updated A/R reports on customer payments for delinquent accounts on FoxPro database.

Knights Capital Inc., Jersey City, NJ 04/2001 06/2003

Telecommunications Billing Inventory Management/Network Dept.

• Scheduled meetings, order office supplies, conference room meetings.

• Word processed in the IT department by inputting, updating and retrieving of financial data in Excel

spreadsheets.

• Communicated problem resolution and quality reporting, monthly account maintenance in validation of

payments on a timely basis to the accounting department.

• Reduced file retrieval time 80% by friendly electronic filing system by creating inventory list for all invoices

of vendors’ circuit usage.

Temporary staffing Assignments Completed with the following employers:

AIG Sun America Asset Management, Jersey City, NJ 03/2007 05/2007

Administrative Assistant/Claims and Compliance Dept.

• Edited and updated contractual agreements using (blacklined/compared) icon, scheduled board calendar

meeting minutes (Chairman of the Board Director Minutes).

• Created spreadsheet of General Funds and Current Fee Matrix of Mutual Funds. Updated script of annual

meetings of shareholders. Internet search of class action suits for closure.

Liberty Healthcare, Jersey City, NJ 06/2007 07/2007

Executive Assistant/Administrations Dept.

• Assisted COO and SVP General Council in the Administration department.

• Heavy calendar and meeting management, scanned legal pdf files for electronic filing.

Horizon BCBSNJ, Newark, NJ 07/2007 12/2007

Customer Service Rep. / Marketing and Communications

• Assisted Director of Corporate Marketing/Communications with calendar scheduling, equipment ordering,

and office supplies.

• Internet research of HMOs, PPOs and PPFs on health insurance claims for co-payments of rates on medical

insurance.

Education

Anthem Institute Jersey City, NJ 06/2014

Billing and Coding

Hohokus-RETS Nutley, NJ 03/2013

Business Operations

Professional Training and Development Iselin, NJ 03/2008

HIPAA Compliant Healthcare

Information Management Systems

Worldwide Educational Services Jersey City, NJ 10/2003

Medical Office Technology

Chubb Institute of Technology Jersey City, NJ 03/2000

Network Engineer/Data Communications

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