Project Manager Customer Service
Resume:
Mandar Ashok Bhumralkar
T: +**
E: ******.**********@*****.***
Objective
I would like to contribute to Software Development and Implementations Projects that engage
complete SDLC.
Summary:-
Have 10+ years of Experience in IT Delivery and Services industry.
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Customer facing experience in Critical Projects.
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Worked with Product Development teams.
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Expertise in PLM/PDM implementations/customizations to business requirement.
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Expertise in Technical Leadership.
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Expertise in Project Management.
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Expertise in People Management.
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Education
Bachelor of Computer Science, University of Pune, Maharashtra, India, 2004.
Technical Skills
Languages: C, C++, Java/J2EE, SQL-PL/SQL
Platform: Windows Server (2003, 2008R1 and R2), UNIX – Solaris 10, RHEL 4.5
Web Technologies: Apache 2.2, Tomcat 6.0
Database: Oracle 10g and 11g (Enterprise and Standard Edition), MS SQL 2008 R2, 2012.
PLM: Windchill 8.0 to 10.2 Solutions: PDMLink, ProjectLink, And Pro/INTRALINK
Experience
Barry-Wehmiller International – A Barry-Wehmiller company ( March
2013 – Till-date)
Project Manager – Engineering Services (PLM)
Core Competencies of Project Manager
Onsite functional liaison for PLM projects
Perform project assessment study, prepare project plans, resource & costs estimates and
layout solution approach
Develop implementation methodology for PLM implementations
Perform As-Is Study, design To-Be process for Windchill PLM/PDM implementation.
Identify customization and lay out a plan for development
Providing solution architecture, conduct integration testing and training
Project scheduling and manage team consisting of Functional and Technical consultants
Coordinating between customer onsite and offshore consultants
Go-live and post implementation support
Mentoring team members in Implementation and developing customization
Handle customer demo’s, technical know-how’s and PLM related technical solutions
Projects Undertaken
1.
Project Title: Engineering Change Management, ProjectLink, NC and CAPA as well as
ERP connector Implementations.
Client:Hunter Fan Company, TN, USA
Roles: Senior Consultant / Project Manager
Number of Resources: 2
Duration: August 2014 to December 2014
Software Technologies: Windchill PDMLink, ProjectLink 10.2 Creo 2.0.
Project Description:
Hunter Fan Company decided to automate their current paper based Engineering Change
Management and New Product Development process through Windchill PDMLink and
ProjectLink. They also wanted to establish the supplier collaboration through their ProjectLink
so that they can share the Change information with their vendors. BW-I has undertaken this
Project in order to develop Project Plans and unique and customized workflows for their PR,
ECR and ECN processes. BW-I has also committed to implement NC and CAPA modules of
PDMLink as well as develop ERP connector in order to publish the data to certain distribution
targets.
Responsibilities:
Assessment / Requirement gathering, Business Mapping, customization and implementation.
2.
Project Title: PLM Implementation and Data Migration
Client:Zebco Brands, Tulsa, OK, USA
Roles: Senior Consultant / Project Manager
Number of Resources: 4
Duration: Since May 2013 – August 2014
Software Technologies: Windchill PDMLink 10.1, MS-SQL 2012, Java, PL/SQL.
Project Description:
Zebco Brands spans over 7 brands of fishing reels that are currently active in the industry. It is
one of the largest brands in fishing reels that is operational in USA. Zebco decided to
systematize and streamline their Change Management and New Product Development process
through PLM.
BWIR undertook this end-to-end implementation and built the Windchill PLM system with best
industrial compliance and practices. Automated the current paper based ECR/ECN and NPD
system into PLM structural formats of Workflows / LifeCycles in lightweight customized
approach. BWIR also helped Zebco to rearrange their Engineering processes in order to be in-
line with best industrial practices and methodologies.
Responsibilities:
Managed a team of functional and technical consultants to develop configurations,
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customizations and data migration.
Requirements gathering and analysis and functional coordination between offshore team and
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customer.
Designed PLM architecture for customer’s current business state. Validated and ran the
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recursive analysis to meet customer requirements.
Modified the OOTB Workflows and tweaked/customized them within the scope of the
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project.
Strategized the data migration for 25 years of legacy data. Defined and implemented
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different methodologies for feasibility test. Prepared the tools to accommodate migration
requirement.
Carried out UAT, End User Training, Go-Live, Go-Live support successfully.
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Achievement: Excellence Award for Project Coordination, July 2013.
3.
Project Title: Data Migration from Pro/INTRALINK 3.4 to Pro/INTRALINK 10.1
Client:ThermaClime Technologies Inc., OK, USA
Roles: Senior Consultant / Project Manager
Number of Resources: 2
Duration: September 2013 to October 2013
Software Technologies: Windchill Pro/INTRALINK, Creo 2.0.
Project Description:
This was a typical data migration from Pro/INTRALINK 3.4 to Pro/INTRALINK 10.1. It
involved a rehearsal and validation before the actual Production Migration.
Responsibilities:
Business Mapping for Target system and Project Co-ordination.
Achievement: 100% customer satisfaction after Go-LIVE.
4.
Project Title: Windchill PDMLink upgrade from 9.1 to 10.1
Client:Wilson Trailer Company, Oklahoma City, OK, USA
Roles: Project Manager
Number of Resources: 2
Duration: November 2013 to January 2014
Software Technologies: PDMLink, MS SQL 2008 R2, 2012.
Project Description:
Wilson Trailer Company decided to upgrade their Production environment from Windchill
PDMLink 9.1 to 10.1. BWIR carried out 2 rehearsals and validation before the actual Production
Migration successfully.
Responsibilities:
Project coordination and technical mentorship.
5.
Project Title: Data Migration from Pro/INTRALINK 3.4 to Windchill PDMLink 10.2
Client:Globus Medical Inc. PA, USA
Roles: Senior Consultant / Project Manager
Number of Resources: 2
Duration: June 2014 to August 2014
Software Technologies: Windchill PDMLink 10.2, Oracle 11g, FlexLM, Creo 2.0.
Project Description:
This was a typical data migration from Pro/INTRALINK 3.4 to PDMLink 10.2. It involved 2
rehearsals and validation before the actual Production Migration.
Responsibilities:
Business Mapping for Target system and Project Co-ordination.
On Sabbatical
(June 2012 – February 2013)
This was a planned sabbatical to do travel across India and enhance knowledge.
PTC Software (India) Pvt. Ltd (May 2006 – May -2012)
November 2011 – May 2012
Section Manager - PLM
Headed the Runtime environment area for the Product. Windchill Runtime Architecture is about
executing Windchill J2EE Codebase over 3-tiered architecture that encompasses various Product
areas like Clusters, File-Vaulting/Replication, Index Search, Performance and many more.
Core Competencies of Section Manager
Efficient People Manager.
Point of Contact for R&D, Product Management, Sales and Global Services to
understand/resolve various technical issues related to Product.
Handle Account Escalations that are related to Customer’s Project Needs (project
deadlines/Rehearsals/Go-Live). Be single point of contact from PTC and coordinate the
customer’s business needs internally within different functional teams.
Scheduling & Metrics Management – Manage Team related metrics and schedule
organizational activities.
Group Management – Manage Functional groups that handle different product areas.
Train and get Group Leaders/Senior Engineers up to the speed.
May 2009 – October 2011
Group Leader - PLM
Core Competencies of Group Leader
Lead the team for technical as well as operational issues. Learn and practice People
Management.
Set Goals and Career Path. Assign the roles per the set corporate goals and objectives.
Execute Performance Reviews / appraisals for the team bi-yearly or per the business
need.
Attend CFTs (Cross Functional Team meetings) to bring up customer issues from real
environment to R&D and Product Management.
Work with PTC on-site Engineers/Managers to address various customer issues. Also, co-
ordinate with R&D, Release Management, Product Management, Sales, Global Services,
QA, and Maintenance Department for requirement gathering/analysis as well as to
address customer issues on Escalated Priority.
Work in conjunction with Program, Project and Escalation Managers to keep up the
priority of Corporate/political escalations. Conduct and execute the conferences/meetings
to understand the status on point/account issues.
Monitor and execute ILT (instructor led training) for PTC’s premium customers.
Point of Contact for TS Recruitment. Co-ordinate with HR and to external consultancies
through HR for efficient hiring.
Remarkable Achievements as a Group Leader
Developed and sustained Technical Expertise for Windchill Runtime Architecture team.
Applied timely and long term strategies to develop Senior Engineers. FY 09.
Ran the TS – Internal Project for Team Based Support. Started the pilot first time for
India Support Center. FY 09.
Helped and coordinated for GO-LIVE, Upgrade Projects as well as corporate escalations.
FY 09, 10.
Brought the team up with their PTC customer satisfaction to the optimum level. FY 10.
Recognized key members with Excellence Awards.
Executed on-shore workshop for Senior Engineers to further develop their expertise with
the help of R&D team. Engaged in various seminars and interactive sessions to achieve
this goal. FY 10.
Developed highly efficient technical trainers for Internal and external purpose. FY 10.
‘Exceptional Performer’ for FY 10/11.
Achievement: Excellence Award as Group Leader, October 2011.
Feb 2008 – April 2009
Engineer - PLM
Core Competencies
• Commendable expertise on Windchill Runtime Architecture.
• Sound understanding of 3-tiered J2EE application.
• Exposure to Web Technologies and Networking in real time environment.
• Configurations & Implementations:
Replication Methods over WAN
File Vaulting – over NAS-SAN or local storage.
Index Engine / Policies for indexing.
Install/Update different releases of Windchill and its MORs.
Installation of different solutions of Windchill as well as its components.
JNDI for external LDAP. Configure LDAP with different attributes/parameters
and filters for optimized mapping between LDAP and Application.
Configure Apache as Web/Proxy Server as well as Load Balancer. Split
Configuration
Proxy, Reverse Proxy, DNS / split DNS configurations for Windchill Solutions.
Application Performance in terms of Garbage Collections, DB Tuning, and
optimizing system resource usage e.g. Workflows, Queues.
Setup VMware environment to replicate/test customer use cases.
Setting up Application Clusters – Configuration of Windchill / Tomcat Clusters
for Load Balancing.
File/track Software Performance Reports (SPRs) and Enhancement Requests to
R&D and Product Management.
Project Undertaken:
Project Title – Service Request (SR) Based Support - PLM (November 2009 –
November 2010)
Client – In-house
Organization – PTC Software (India) Pvt. Ltd.
Project Duration – 1 Year Pilot
Team Size –6
Role – Project Manager
Project Description:
Service Request Based Project was designed to change the model of orthodox maintenance
support within PTC. Enforcement and adoption of a new layout of support model ensured highly
efficient resource management, team based investigation of technical problems and appropriate
documentation of architectural solutions. It developed highly efficient software tools for the
consultants to integrate, collaborate and communicate for the runtime technical issues.
Core Responsibilities
Part of Project Charter Creation and Layout Design.
Chief Implementer of the Project for the offshore India Team.
Onsite functional liaison for Development team that developed software tools needed for
successful Project Execution.
Documenting the customized Project Management Plan for the offshore center.
Developing the offshore Project Team.
Influencing the project team throughout the pilot for consistent Project Performance.
Coordinating between Executive Project Team, Project Sponsor and offshore consultants.
Be the Functional as well as Technical Consultant for the team.
Achievements
Travelled onshore for the Project Plan build up and to be a part of the Project Charter
team.
Implemented the Project successfully for offshore India Team.
Developed the project plan per the changing business need and sustained the compliance
of the processes for Project execution.
Rolled out the Project in full swing after the successful pilot.
May 2006 – Jan 2008
Associate Engineer
Core Competencies
Guide Administrators on site to maintain MCAD Servers on UNIX (Solaris, HP-UX, and
AIX) and Windows 2003 Server.
Setup and maintain the clusters (TRIAD) for CAD license distribution and fail-over/fault
tolerance mechanism.
Guide administrators in setting up different policies/rules for smooth license distribution
with optimum usage.
Expertise in FlexLM License Server Configuration.
Administering and implementing different automated Installation procedures for CAD
Software like Pro/ENGINEER Wildfire 2.0, 3.0, and 4.0.
Achievement: Excellence Award, February 2007.
vCustomer Services (India) Pvt. Ltd.
Nov 2004 – May 2006
Technical Support Engineer
Responsibilities
Providing Technical Support for wired & wireless LAN equipment, such as
Broadband Routers, Access Points, Network Bridges, Network Adapters for the
Desktop and Notebook PC and Hubs and Switches.
Initial Configuration, troubleshooting & Upgrade of the SOHO routers.
Handling different wireless encryption methods such as WEP WPA-PSK etc.
Configuration of VPN set-up, Installation of the Print Servers and complex
wireless devices that operate on IEEE 802.11.
TATA Teleservices (M) Ltd.
Sep 2003 – Oct 2004
Customer Service Executive
Responsibilities
Worked in Customer Service Department for CDMA Phone Users. Supporting Enterprise
users and also dealing with regular & corporate clients proficiently.
Handling the escalated issues from CSEs (Customer Service Executives) and complying
with them until the resolution.
Personal Information
Present Address: 194/855, Asha Housing Society, Sant Tukaram Nagar, Pimpri, Pune – 411018,
Maharashtra, India.
Email: ******.**********@*****.***
Contact No: Cell: +91-986******* Residence: +91-20-274*****
Languages known: Marathi, Hindi, English (US/UK)
VISA: US B1, US L1-B
Nationality: Indian
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