Customer Service Information Technology
Resume:
BRIANNA BILLINGS
*** ***** ****** ******, ******* Green, Ohio 43402 C: 440-***-**** *******.*.********@*****.***
Highlights
Information Security Enthusiast Articulate communicator
Database Specialist Organization expertise
Business Intelligence Time management skills
Experience
Database Specialist Intern Feb. 2014 to current
BGSU College of Business, Bowling Green, OH
Create database for recruitment and retention using Microsoft Access, in 2 months
Troubleshoot errors through uploading from excel to access
Work with a team to create most efficient system for the college
Student Desk Clerk May 2013 to current
BGSU College of Health and Human Services Advising Center, Bowling Green, OH
Greeted students and faculty with good customer service, 4 times a day
Assigned appointments with advisors and students, 5 times a day
Answered phone calls with students, parents and faculty/staff, 10 times a day
Skills & Knowledge
Business Intelligence Information Technology Security
SAP, SQL, Access Systems Analysis and Design
Database Management C++ Computer Programming
Data Communications Attention to detail, stress prevention
Education
Bowling Green State University Bowling Green, OH May 2015
Bachelor of Science: Business Administration
Business Analytics and Intelligence Management Information Systems
Member of:
Students in Information Systems Organization 2013 to current
o Executive of Communications Post to social media about upcoming events and
recruit members to attend, responsible for all aspects of SISO communications,
increased membership by 10%
o Vice President of Membership Recruit members to join SISO and attend events
Alpha Omicron Pi 2011 to current
o Treasurer Manage all financial aspects of budget and member accounts
o Membership Selection Account for all potential members through the recruitment
process using the online system
Undergraduate Student Government 2012 to current
o Panhellenic Council Senator Relay all information from Student Government to
Panhellenic Council weekly, increased Student Government interest by 10%
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