Sales Customer Service

Kacribe Williams

Co- Manager - Ann Inc

Philadelphia, PA

*******@*****.*** - 267-***-****

I am a progressive and dynamic leader that's uses my talents and skills to help build and develop teams. There

has been a proven history of consistent success within fast pace, intense work environments.

WORK EXPERIENCE

Co- Manager

Ann Inc - July 2013 to Present

Manager responsible for overseeing aspects of the store's operations, including marketing, merchandising,

inventory, pricing, hiring, training, firing and promoting employees

• Combine deep industry knowledge, business acumen, and interpersonal skills to keep store profitable

• Drive performance and efficiency through a combination of efficient hiring and customer focused sales efforts

• Aggressively hire and recruit key talent for sales lead and associate positions

• Responsible for meeting and exceeding company sales, credit, conversion and return on visit goals

• Serve as store captain for credit initiatives

• Reduced shrink by 20 percent vs. prior year

Sales Associate /Sales Lead

Ann Inc - November 2010 to July 2013

Assisted and coached associates in delighting the client with a stellar experience

• Key holder responsible for opening and closing store

• Responsible for assimilation of new hires and assisting in training

• Analyzed and interpreted merchandised sales reports

Data Processor

Exceed Corporation - March 2007 to November 2010

Viewed backlog to make sure immigrant had qualifications to meet Labor Law requirements

• Selected and reviewed immigrant status for work visa

• Responded via email, telephone, and mail to complete the process

Loan Servings Representative

Wells Fargo / Office Team - January 2006 to March 2007

Corresponded with service representatives to gather proper files

• Organized and gathered documentation via several data bases to make sure information was correct

• Assisted in the various tasks to support the loan process until completion

Area Supervisor

Ross Department Stores - Willow Grove, PA - November 2004 to January 2006

Responsible for in store merchandising and marketing to company directives, reported cash reconciliations

• Key person for opening and closing of daily operation

General Manager

Wawa Inc - Media, PA - March 1995 to February 2002

Manage daily operations and analyze sales, customer count, item count, expense results and other financial

trends to maximize store strengths and maximize

• Monitor and control daily inventory levels of product based on sales and spoilage

• Report daily and weekly total cash loss settlement to corporate office

• Establish processes to maintain quality and safety standards

• Lead a team of 2 assistant managers and 20-30 customers service associates

Assistant Manager

Wawa Inc - Media, PA - August 1991 to March 1995

Completed store operations tasks including cash reconciliations ordering merchandise, taking inventory, and

training customers service associates

• Facilitate ongoing training and development of associates focusing on safety and customer service

• Conduct monthly staff meeting with associates and management team to communicate policy and procedure

updates and new product promotions

• Plan and prepared weekly work schedules and assign tasks to associates

EDUCATION

Accounting and Paralegal

PJA School of Business Upper Darby - Upper Darby, PA

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