Quality Assurance Testing

S andhya Ravind ran Nai r

Email: *************@*****.***

Phone: 704-***-****

P ROFESSIONAL SUM MARY:

• 7+ years of experience in Quali ty Assurance testing of Web(E-

commerce), C lient/Server, D atabase and M obile applications i n

d ifferent domains like F inancial, R etail and B anking sectors.

• Strong knowledge in Software Development Life Cycle (SDLC) and test

methodologies.

• Proficient in System (Functional and r egression) testing, User

Acceptance Testing, End to End testing and Smoke testing.

• Experience in applying T esting Methodologies, creating T est Plans,

E xecuting Test Scripts, D efect T racking and R eport Generation .

• Expertise in requirements gathering, Gap analysis, Customization,

R isk Assessment, Configuration Management and Client

M anagement.

• Expertise in D efect Management t h rough T riage Calls involving

B usiness and IT Teams using Q uality Center/AL M, J I RA.

• Proficient in backend database testing using SQL .

• Extensive experience in liaising with business users and acting as

subject matter expert by providing technical and business knowledge.

• Knowledge of industry standards such as IEEE, ISO, CMM I.

• Good experience in managing and co-coordinating offshore teams and

onsite activities.

• Good Knowledge in M obile app Testing .

• Certified in I STQB and SCJP .

• Excellent communication and inter-personal skills. Detail oriented

w ith a strong drive for quality.

• H ighly motivated with the ability to work effectively in teams as well

as independently.

T EC H N ICAL SK I L LS:

A pplication Types Web, Mobile, Client/Server, P roduct, Mobile

Test Tools Q uality Center (QC) 9.0,9.5 H P AL M, J I RA

Web Technologies V B.Net, Java, Java script, H T M L, VB Script

Databases O racle 11i/10g/9i/8i, MS SQL Server, DB2

S upported

P roductivity Tools M icrosoft Office Tools (Word, Excel), Lotus Notes, MS

O utlook

DB Que ry Tools M ySQL, Toad for Data Analyst, Toad for DB2

B ug T racking tools H P Quality Center, H P AL M, Test Di rector, J I RA

O perating systems W indows 95/98/2000/XP/7, U N IX

Other Tools soapU I 3.6.1, Pe rfecto mobile, Putty

PROFESSIONAL EXPER I E NCE:

Kforce

Client: Ally Bank, Charlotte, NC

N ov 2013 to Ma r 2014

P roject: Jefferson

P roject description :

T he Jefferson project enables Ally Bank to build an in-house on-line banking

system to replace i ts existing client facing platform. New technology is being

i nt roduced through the single page application (SPA) HTML5 client side

O LB. The Ally Online banking application enables customer to open

accounts, t ransfer funds, pay bills, and manage beneficiaries and so on

Role: Test Analyst

R esponsibilities:

Review SRS (System Requirement Specification) to understand User

Requirements, Functional Requirements, Non-Functional Requirements

for the project as well as identify Risks, Assumptions and Dependencies

for the system requirements

Develop test scenarios from SRS focusing on end to end f low and user

experience and functionality

Create detailed test scripts from the scenarios and conduct peer review and

formal reviews for the scenarios and scripts

Involved in test data identification and gathering

Develop Requirement Traceability Mat rix to ensure test coverage

Identify scripts for regression testing

Perform functional end to end testing, regression testing, browser

compatibility testing and User In terface testing for the beneficiaries

module

Log defects identified and participate in defect meetings and manage

t r iages using Quality Center

Prepare and sent daily execution and defect report

Environment: H P ALM 11.0(Quality Center), Microsoft Office suite,

B rowsers: Firefox, Chrome, IE, and Safari.

H o r izon Technologies I nc

C lient: Bank of America, Charlotte, NC

J ul 2013 to Nov 2013

P roject: Reference Data Systems (Home Loans-Customer Portal)

P roject description : Customer Portal project implements a fully integrated,

self-service Customer Portal that enhances the customer experience by

p utting essential mortgage application information online with the ability to

u pload documentation in response to conditions. The project delivers to

secure on-line access, basic loan information, loan status (application to

closing), ability to upload documentation and Bi-directional messaging

(comments).

Role: P roject T est Lead

Responsibilities:

Review artifacts (Business Requirement Document, System Architecture

D iagram and H igh/Low Level Design Documents) to understand testing

requirements, test environments and objectives.

Involved in the development and delivery of T est strategy/Test plan.

Work with Business Analyst and L ine of Business to identify use cases from

channels.

Develop test scripts from Requirements and Design Documents.

Focus on end to end testing from ecommerce channels- Online

b anking/mobile banking to validate user experience/UI and business

f unctionality.

Mobile app/web testing using actual devices(iOS and Android) and

Perfecto mobile

Verify and Validate System database using SQL- Oracle and Mainframe

(DB2) to ensure correctness.

Participate in Defect meetings and manage t riages.

Create test reports, monitor progress during each test phase to ensure that

t he solution is validated and on time and that it meets or exceeds

expectations.

Develop R equi rement T raceability Ma t r ix.

Responsible for providing Test Summary and Test Sign off documents.

Responsible for coordinating and managing offshore and onsite activities.

Manage multiple projects in an in tegrated release environment.

Environment: H P ALM 11.0(Quality Center), Microsoft Office suite,

QWS3270 (Mainframe tool), Perfecto Mobile, iOS, Android devices, soapUI

3.6.1, Toad for Oracle 11.6, Toad for DB2, Putty, SQL

Client: Gordon Food Service, Grand Rapids, M I

Oct 2012 to Jul 2013

P roject: Next Gen Order ing

P roject description: Gordon Food Service is Food Retail Company which

distributes to foodservice operators in many regions of the US and Canada. The Next Gen

Ordering system is used by the customers of GFS to order food and other supplies

through ecommerce channels like web and mobile.

Role: Agile Functional Tester

Responsibilities:

Participate in all activities of the agile team composed of the developers

and business owners.

Working with product owners to define acceptance criteria and acceptance

tests.

Participate in Sprint / Release-planning meetings as needed.

Involved in the development and delivery of t est strategies/plans.

I nvolved in the creation of test scripts from user stories using J I RA

Involved in the functional testing as well as usability/ user interface testing

of the application on w eb and mobile devices.

Conducting daily tests and working directly with Developers, Product

owners and In tegration team to ensure best quality software is released

Responsible for conducting b lack box, accessibility, user inte rface,

usability, functional, regression and browser compatibility

t esting .

Involved in verification of data validity and in tegrity by performing back

end data validation using Oracle database.

Review and analyze test results, log defects using JIRA and follow up with

developers and product owners on resolution.

Participate in release support activities as needed.

Involved in the quality control activities ensuring highest quality in

services.

Involved in providing support for User Acceptance Testing.

E nvi ronment: J IRA, Oracle 11g, iOS versions 5 and above, Android

versions 4 and above, Browsers: IE, Firefox, Chrome, Safari, Toad for Data

A nalyst, SQL, Confluence, Microsoft Office suite.

ACCEN T U RE, Charlotte, NC

Client: F I RST DATA CORP, Charlotte, NC

A pr 2012 to Aug 2012

P roject description: F irst Data is a global technology and payments

p rocessing company.

The project involves the system testing of an application (GUI and Database)

used by the Bank of America/First Data (Bank of America Merchant

Services) which process the 1099k forms send to Merchants and IRS. The

1099 System also handles the supplemental reporting and Withholding for all

t he TINs for the yearend tax processing.

Role: Sr. Quality Assurance Engineer (P roject Test Lead)

Responsibilities:

Reviewed documentation to understand testing requirements, test

environments and objectives.

Involved in the development and delivery of t est strategies/plans.

Managed the estimation process for the testing and reporting effort.

Developed test cases from System Requirements and System Design

Documents using HPQC.

Coordinated the development, updating, and maintenance of test cases.

Conducted S IT testing, b ack end testing and E nd-to-End testing .

Participated in Walk Through, Requirement review meetings and Defect

report meetings periodically.

Created testing reports, monitored progress during each test phase to

ensure that the solution is validated and on time and that i t meets or

exceeds expectations.

Managed defect lifecycle, including defect t r iage.

Developed R equirement T raceability Mat r ix.

Participated in knowledge t ransfer within the team and with business

u nits

Experience managing offshore teams.

E nvi ronment: Quality Center 9.2, Oracle 11g, Toad for Data Analyst, SQL,

Nexus Query Chameleon, JAVA, Microsoft Office suite.

Client: Bank of America, Charlotte, NC

J an 2012 to Ma r 2012

P roject: Ente rp r ise Consumer Analysis and Reporting System

( ECARS)

P roject description: ECARS system is responsible for the reporting of data

sourced from multiple source systems and consolidates the data in SAS

datasets for further analysis by the business team.

Role: Quality Assurance Engineer (Project Test Lead)

Responsibilities:

Participated in project work-groups to define testing requirements,

analyze testing needs.

Worked on Developing, executing and maintaining Test Plans, Test

Scenarios, and Test Cases Document based on business requirements.

Performed functional testing, smoke testing, r egression testing,

usability testing.

Identified the tests that are repeatable for each testing cycle and created

a regression test suite.

Used Q uality Center for updating the status of all the Test Cases & Test

Scripts that are executed during testing process.

Developed, tested and ran manual test scripts.

Used SQL queries to access the database for Back-end testing.

Conditioned data required for testing.

Ensured t raceability of test cases back to requirements.

Conducted defect t r iage meetings.

Identified and reported defects as well as validated fixes.

Developed status reports and test analysis summaries and communicated

contents to project team.

I nvolved in and provided support for User Acceptance Testing (UAT).

Environment: Quali ty Center 9.2, SAS, Teradata, Oracle 10g, Microsoft

O ffice suite.

Tata Consultancy Services, Bangalore, I ndia

P roject: F inance Management System

A ug 2008 to Jul 2010

P roject description: F MS is an Application Software developed to support

t he business activities of the Government Finance Corporation. The major

modules include Loans and Recovery, Fixed deposits, Bond and Financial

Accounting.

Role: Lead Quality Assurance Tester ( Project Test Lead)

R esponsibilities:

Participated in requirements and technical design reviews to ensure

clarity of the design and usability.

Developed a master test plan to define testing strategy, test objectives,

r isks, and r isk mitigation

Developed and identified task and r esource estimates.

Conducted regression testing using Q TP .

Managed and participated in internal and external reviews of test

specifications.

E valuated defects and conducted t r iage meetings.

T racked and reported testing progress.

D irected test analysts in the wri ting of test specifications and ensure

t raceability of all requirements.

Performed black box testing including G U I testing, positive testing,

negative testing, security testing and user acceptance testing as per

test plans and test case scenarios.

Writ ten S QL queries to validate the data on the SQL Server database

Recorded, maintained & t racked defects, assigned type & severity levels

using Quality Center.

Environment: M S-VSS (for source code control), SQL developer, Quality

Center 9.2, HTM L, JavaScript, Manual Testing (Microsoft Office), Oracle 10g,

QTP 9.5

P roject Description: T oshiba Smart Card, Toshiba-U I M32 card is a

U ICC (Universal In tegrated Circuit Card), a physical and logical platform for

both mobile and financial applications.JC8 is a Java Card based Toshiba

Smart Card supporting financial applications.

R ole: Quality Assurance Tester Dec

2007 to Aug 2008

R esponsibilities:

Developed test plans, test scripts, test schedules and test data strategies.

Established testing standards for test plan and test script

development.

P lanned test coverage from business requirements. Ensured requirements

were testable and test scripts were t raceable back to business

requirements.

Facilitated meetings for collecting status on test script development, test

execution and defects.

Developed status reports and test analysis summaries and communicated

contents to project team. Provided management with status reports

and maintained communication between all project team members

d uring each test phase.

Conducted system acceptance t esting, which included requirements

testing, user scenarios, negative testing, error handling, regression

testing, and configuration testing. Provided unit and integration

testing support.

Experience with creating and executing S QL queries to validate data

records.

Identified and reported defects, validated fixes, and worked with

developers to ensure defects were resolved.

Has taken ini tiative to explore, understand and effectively use the various

testing tools like TCK (Technology Compatibility Ki t), SCFE (Smart

Card Function Evaluator) ICC SIM for testing the JCP module.

Environment: T CK (Technology Compatibili ty Ki t), SCFE (Smart Card

F unctional Evaluator), ICC SIM, Hardware: KSC in Circuit emulator for

I nfineon target, card readers (Contact Based)

P roject: L aw I nformation Management System (L I MS)

Sep 2006 to Dec 2007

L I MS is an application developed to automate the various day to day

activities of the Law Department of Kerala. The application allows us to

manage the various activities within the organization efficiently through

work list .Aids in drafting of Acts, Rules, Notifications and Ordinances.

Monitor personnel performance in an organization through Dashboard. Store

various documents in a secure and efficient way through Record Room.

Role: Quality Assurance Tester

Responsibilities:

Involved in converting user requirements from Functional Requirements

specifications to wri te test plans and test cases.

Design, Develop and Execute Manual test cases and verified actual results

w ith expected results.

Report and analyze the defects and coordinate with the development team

to solve the problems using Defect t racking

Created and executed SQL scripts to create and modify test data.

Performed G U I, b lack box testing, E nd-to-End testing, R egression

testing, Positive and Negative Testing, database testing on the

applications.

E nvironment: M S-VSS (for source code control), SQL developer, Quality

Center 9.0, HTM L, JavaScript, Manual Testing (Microsoft Office), Oracle 10g

ED UCAT IONAL QUAL I F ICAT ION:

Btech in Information Technology: Kerala University (2002 – 2006)

R EFERENCE: W ill be p rovided upon Request.

Contact this candidate