Customer Service Information Technology

Anthony Colvin

DBA - CGI Federal

Killeen, TX

******.***@*****.*** - 512-***-****

WORK EXPERIENCE

DBA

CGI Federal - Bagram, AF - August 2013 to Present

Development of SQL coding, triggers, and procedures.

• Basic server maintenance.

• Troubleshoot database-related problems.

• Perform all previously stated System Analyst tasks.

• Use of Remedy ITSM to conduct and solve trouble tickets

• Ensure replication and log files are up to date.

• Remotely install software applications.

• Maintained data integrity through of distributed databases.

• Establish and maintain replication between site and home base.

Team Lead

CGI Federal - Bagram, AF - February 2013 to August 2013

Conducted AWRDS and SQL based training to users on all levels

• Perform all previously stated System Analyst tasks

Systems Analyst

CGI Federal - Bagram, AF - October 2012 to February 2013

Systems Analyst

CGI Federal, Camp Arifjan, Kuwait - July 2011 to October 2012

Maintained AWRDS database at administrator level responsible for maintaining global data within a distributed

database system.

• Supported a military logistics and maintenance system utilizing Sybase database system.

• Database maintenance to include backup, recovery, tuning, performance monitoring.

• Provided on-site support on multiple military installations

• Performance of data-quality audits.

• Provided support for both production and test environments.

• Provided database backup, recovery, log retrieval, performance tuning.

• Performed database replication/synchronization (SQL Remote, Mobilink).

• Worked with Data Quality team on a globally distributed database management system.

• Interacted with other entities to define and build data-exchange interfaces.

• Development of SQL coding, triggers, and procedures.

• Ensured the stabilization of all locally based servers.

SAMS-E Clerk (Logistics)

US Army - Fort Hood, TX - October 2007 to August 2011

Trained both new soldiers and supervisors to become proficient and comfortable with the SAMS-1E system.

• 2nd BDE 1CAV DIV Logistician of the Quarter (2011)

• Established and maintained stock records and other documents such as inventories, materiel controls,

accounting, supply reports, posted receipts, and turn-ins.

• Performed dues-ins and dues-outs accounting according to logistical logs.

• Unloaded, unpacked, and visually inspected incoming supplies and equipment.

• Maintained stock locator system and administers document control procedures.

• Constructed bins, shelving and other storage aids.

• Processed requests and turn-in documents at direct support level through the warehousing section.

• Processed inventories, surveys, and warehousing documents.

• Performed prescribed load list (PLL) and shop stock list (SSL) duties in manual and automated supply

applications.

• Prepared, annotated and distributed shipping documents.

• Operated material handling equipment (MHE)

Issue Clerk

US Army - March 2009 to December 2010

Managed the supply operation for both inbound and outbound supplies for the Iraq Supply Support Activity

(SSA), rerouted outbound delivered loads and inbound back-hauls.

• Utilized logistics software, references, DOT regulations on hours of service.

• Managed load utilization and coordinate common carrier activities throughout Iraq.

• Maintained customer database, profile by customer location and Updated information for each customer.

• Maintained customer delivery time windows and Maintain customer data base network systems.

• Responsible for tracking materials and Managing communications associated with logistics distribution of

material.

• Coordinated the distribution point of material for incoming and outgoing materials.

Rocket Crewmember

US ARMY - July 2003 to June 2007

Provided basic tasks to compete field artillery rocket support.

• Tasks included maintaining multimillion dollar amount of explosives and equipment, inputting grid coordinates

on a computer based firing system, and handling of hazardous materials.

EDUCATION

Associates in Information Technology

Central Texas College - Killeen, TX

December 2013

SKILLS

SQL

CERTIFICATIONS

Server+

2013 to Present

Network +

2013 to Present

Cloud Essentials

2013 to Present

Security +

A+

2013

Windows 2007 Installation and Configuration

2012 to Present

System Analyst

2011 to Present

ADDITIONAL INFORMATION

QUALIFICATIONS

• Secret Security Clearance

• Strong customer service and communications skills

• IAT Level II Certification per DOD Directive 8570.1

• 7+ years of combined information technology, administration, and logistic experience.

• Providing user training for many logistics-related database systems.

• Basic knowledge of establishing and maintaining replication.

• Proficient in multiple computer software applications.

• Capable of managing and maintaining company backup procedures.

• Ability to troubleshoot, review, and evaluate database related errors and initiate corrective actions.

Contact this candidate