BROOKE ADAMS
**** ******* ***, *******, ** *****
Cell: 404-***-****
**************@*****.***
Professional summary
High-Energy Customer Service Agent skilled in resolving conflict through proactive
communication. Listens actively to questions and resolves issues and disputes tactfully and
effectively.
Skills
•Customer service specialist
•Friendly
•Calm under pressure
•Flexible
•Fast learner
•Great mathematical skills
•Computers
•Active listening skills
•Energetic and enthusiastic
•Courteous demeanor
•Natural leader
Certifications
•Microsoft office
•Excel
•Power Point
Work History
•Sales Associate August 2012 to current
Walmart - 3580 Memorial Dr, Decatur, GA, 30032
Greet customers, assist customers, put out merchandise, keep area tidy, unload
merchandise, help in other departments in the store, check out customers
•Server November 2013 to February 2014
El Nopal - 5350 Old National hwy, Atlanta, GA, 30349
Greet customers, seat customers, serve food and drinks, bus tables, and clean
assigned area before shift ended.
•Sales Associates May 2012 to August 2012
Plato's Closet - 14157 U.S. Highway 1, Juno Beach, FL 33408
Greet customers, assist with sales, exchange merchandise for money, put out
merchandise, organize merchandise
•Receptionist/Counselor June 2009 to August 2011
Salvation Army
Assisting supervisor in paperwork, greet parents and children, organize paperwork,
keep up with attendance records, run concession stands, tutor and attend to children
Education
•Georgia Perimeter College Current
Major: International Market
Minor: Business Administration
•William T. Dwyer August 2008 - May 2012
Study: Academy of finance
Community Service
•Salvation Army
Camp councelor
Tutor
•Winter toy drive
Help with passing out toys
Administering games
•Breast Cancer Walk-a-thon
Passing out drinks
Participate in walk