Manager High School
Resume:
YVONNE PINTO
objective I am seeking an entry for position in your business
organization where I can use skills to bring about a package
containing perfection,patience, professionalism,productivity
and above all profitability to the company I represent. To be
part of a progressive and dynamic organization wherein my
expertise will be utilized to the maximum, for the benefits of
the organization and my own professional growth. I strictly
and confidently work along the above parameters and leave no
room for compromise. With all due respect I believe this
only, is the road to success.
Experience July 11 - Till July 14 Working for Serco
Private Ltd
Mumbai
Handled multiple roles
Started working as a case manager and then moved to Queue
manager now working a Senior Underwriter.
Assess the mortgage application such as a remortgage
application, Home purcahase application, Transfer of Equity,
Porting application, Home improvements application and
increase to reserve application.
Assess the mortgage application on the basis of income and
Affordability for the applicants.
Review the appliants 3 months payslips, 3 months bank
statement, P60, Pension proof, Disability income, Child tax
credit income, Child benefit income, Trading accounts for 2
years, SA302 for 2 years, Credit search report and make a
lending decision depending If the income is sustainable as per
lending policy.
Review the case thoroughly and check if any undisclosed
commitments noted from Credit search, Bank statement,
Additional income seen on bank statement, Undisclosed
dependants noted and Sanction the case.
Review the Purchase price of the property, Loan to value of
the case, Product Loan to Value, Product fees, Application
Fee.
Need to check if the lending decision made has not affected
the Business.
Need to check Reputational Risk.
Communicate with with brokers, Branch co- ordinator or
applicants for the outstanding requirements on the application
and update them about the status of the application.
To send and reply emails from broker, branch co-ordinator.
Assisst the the team leader in managaing the queue.
Track the data of number of cases in the queue and inform the
team leader about the status of the queue in every 2hrs.
Assign cases to the advisors and mandate holders equally among
Mumbai, Chennai and offshore keeping in mind the number the
people present and absent and the pledge for the day.
Need to reassign the assigned work inorder to meet the pledge
if advisors are unable to do so or any unscheduled absentism
on the floor.
Need to look at the saved and locked cases in the queue and
move them out as soon as possible inorder to avoid any delay
in the process of mortgage application.
Send the hourly update count to the manager in an attachement.
Send the queue status to the manager.
Need to provide suggestions to people to avoid locking and
saving of cases in the queue.
Keep the advisors informed about the plan for the day as per
the Queue.
May 08 - Dec 10 Worked for Ocwen Financial
Solution Ltd
Mumbai
Started working as an Associate and now as a Preservation
Coordinator and Asset Manager
Effectively communicate with brokers for repairs to be carried
out and complete it in the stipulated time frame and
condition.
To manage a portfolio of REO (Real Estate Owned) properties
and obtain the Cash for Keys within the shortest timeframe.
To manage the property preservation and disposition of 1-4
family residential and small commercial REO (Real Estate
Owned) Assets.
Coordinate with brokers on the assigned Property Managing
Company for property preservation.
Work with assigned brokers to maintain and prepare foreclosed
properties for sale.Act as a coordinator between the eviction
team and the broker.
Worked on the Outbound and Inbound Calls {in the ratio of 60%
and 40% respectively
Apr 07 -- Apr 08 Worked for 3 Global Services Pvt
Ltd
Mumbai
Worked on the outbound and Inbound Calls to solve Customers
Queries
Oct 04 - Apr 06 Texorange Ltd ( Import Export
Firm)
Mumbai
W Worked as Receptionist
Handling Inbound calls & Outbound calls. Handling Petty
cashand preparing Cash Voucher.
Cheque Entries In Tally 7.2
Manual Entries of Cheque
Maintaining courier and entries of Inbound Courier and of
Outbound Courier
Arrangements For Customers Visiting the Office
Assisting the Buyers
Education 2001-2002 Carmelite Convent English High School
Passed S.S.C with IInd class grade. {56%}
2003-2004 St Thomas Baptista College of Science, Arts
& Commerce
Passed H.S.C with Distinction class grade. {71%}
2006-2007 St Gonsalo Garcia College of Arts & Commerce
Passed T.Y.B com with 2nd class grade. {53.%}
COMPUTERS
Computer Knowledge. Ms-excel, Power Point Presentation, Word,Internet
InterestS Reading Newspaper, Traveling, Music
Tips ABILITY TO WORK VERY HARD AND GIVE BEST RESULTS
PERSONAL DETAILS
NAME YVONNE PINTO
DATE OF BIRTH 13RD SEP 1986
ADDRESS C-WING 107
JAYSHREE APARTMENT
DEWANMAN
VASAI {WEST}
THANE 401202
TELEPHONE 098********
CIVIL STATUS SINGLE
LANGUAGE KNOWN ENGLISH, HINDI, MARATHI
****************@**********.*** OR
E-MAIL *************@*****.***
I certify that the above information is accurate; kindly give me an
opportunity to meet you in person and provide documents to verify the
same.
Date:
Place
YVONNE PINTO
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