Customer Service Assistant

Location:

Posted:

July 16, 2014

Anjanette C. Curtis

PROFESSIONAL PROFILE: I have extensive experience in legal writing and legal research, acquired while

working in various law firms. I am currently looking for a legal, administrative or executive administrative

position. I possess advanced administrative and clerical skills. I am proficient in most Microsoft Office

applications (Outlook, Word, Excel, PowerPoint). I possess great customer service and presentation skills, along

with the ability to multitask.

EDUCATION: 05/2012 University of Phoenix Columbus, OH

Masters of Science/Administration of Justice & Security

05/2006 Wilberforce University Wilberforce, OH

Bachelors of Arts/Sociology/Criminal Justice

EXPERIENCE: 08/2011 – 06/2014 Ohio House of Representatives Columbus, OH

Legislative Aide

Provide policy recommendations and compile research and statistics for state representative

All administrative duties; including calendaring, scheduling appointments/travel arrangements

Conduct meetings with constituents, colleges, universities and state agencies regarding

legislative issues

Public policy analysis and speech writing

Provide press releases to media outlets regarding pertinent policy/legislative information

09/2010 – 06/2011 Columbus City Schools Columbus, OH

Substitute teacher

Provided substitute relief for Elementary, Middle and High Schools

Arranged and carried out lesson plans for classes when none were available

Assisted other teachers with their classes and other duties when needed

Occasionally provided after school help if required

Met with parents of students when necessary to address classroom issues

11/2006 –07/2008 Reinhart Boerner Van Deuren, SC Milwaukee, WI

Legal Secretary

Drafted, revised and filed all legal documents and correspondence

Transcribed audio tapes for attorneys

Conducted case law and statute research for attorneys and paralegals

Made travel arrangements for associates

Provided additional word processing services to the firm’s processing department

04/2004 –11/2006 Washington Law Offices Milwaukee, WI

Legal Assistant

Managed mailroom, fax, copy, records storage and reception duties within the office

Drafted and revised all legal documents and correspondence; conducted all case research

Conducted initial client intake meetings

Filed legal documents with courts and managed process service

Coordinated settlement conferences with opposing counsel