Customer Service Representative
Resume:
Blair Mills
Phone: 845-***-**** E-Mail: *****.*********@*****.***
*** *********** **** *************, ** 12540
EDUCATION
Bachelor of Science, Social Work January 2012- May 2014
Marist College, Poughkeepsie NY GPA: 3.362
Associate in Science, Human Services August 2010- May 2012
Dutchess Community College, Poughkeepsie NY
EXPERIENCE
Hillcrest House, Poughkeepsie, NY September 2013 – May 2014
Case Management Intern
• Obtain valuable knowledge about the social service system, entitlements, and the functions of
collaborating services in the Dutchess County area
• Gather information and prepare service plans to achieve the mission statement of the agency
• Engage in supportive services and assist clients in obtaining and maintaining financial assistance,
housing, mental health services, and physical health services
• Utilize supervision and consultation to resolve client concerns and ethical dilemmas
Eastern Account Systems, Danbury,CT June 2013- April 2014
Customer Service Representative
• Gather client data and assist in providing the most efficient means of restoring cable services
through payments and payment plans
• Assist troubleshoot issues with cable service or internet
• Enhanced communication skills through de-escalation of conversation with upset customers and
assisting individuals from around the USA
• Won 2nd place for “Big South” competition to collect the most payments in one region
Domestic Violence Services, Poughkeepsie, NY January 2013 – May 2013
Domestic Violence Counselor Intern
• Developed interpersonal skills for working with victims of domestic violence through one on
one meetings, accompanying clients to court proceedings, and engaging in and discussing
lethality assessments
• Advocated for client access to services through anti-bullying and Domestic Violence
campaigns held throughout the City of Poughkeepsie in collaboration with agencies addressed at
ending violence
• Enhanced communication skills by answering a 24-hour hotline and conducting safety
planning for all callers
Clinton Elementary School Afterschool Program, Poughkeepsie, NY September 2010 – December 2010
Dutchess Community College Student Intern
• Obtain valuable knowledge on children’s barriers to education and create solutions to resolve
these conflicts
• Collaborate with teachers and supervisors to ensure the needs of the children are being
addressed effectively and appropriately
• Promote teamwork and guidance for troubled youth deemed as “problem children” to re-engage
these youth back into group activities
References
Toni-Marie Ciarfella
3399 North Road
Poughkeepsie, NY 12601
Marist College Director of Field Education- Fieldwork Supervisor
845-***-**** ext. 2129
****.*****.*********@******.***
Rob Pelish
Senior Case Manager at Hillcrest House (Hudson River Housing)- Agency Fieldwork Supervisor
28 Snow Terrace
Poughkeepsie,NY 12601
845-***-**** ext.308
*******@******************.***
Honeysue Paldino
Former Manager at Dunkin Donuts
Rev. Jesse V. Bottoms
Pastor of Beulah Baptist Church
92 Catherine Street
Poughkeepsie, NY 12601
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