Project Manager Administrative Assistant

Ya Qiao

** ********** ******, *******, ** M*R *G*

+1-226-***-**** ***********@*****.***

Highlights

. Excellent customer services and communication skills

. Research skills, collecting and organizing information

. Quick learner, easily adapting to new software and system and working

independently; self-starter

. People person, team player, skilled at interacting with people of all

socioeconomic backgrounds, strong relationship builder (clients and

coworkers)

. Self-motivated, strong initiative, hands-on attitude, dedicated hard

worker

. Works well under pressure and able to think outside of the box to resolve

problems.

. Detail-oriented

Working Experience

Client Service Administrator (contract), Computershare, Toronto ON

January 2014 - July 2014

. Assisting regional managers pre-screening work orders to improve the

efficiency and accuracy of processing

. Monitoring and coordinating work orders to ensure all projects meeting

deadlines

. Processing work orders cross four regions in Canada through multiple

systems and software in a timely manner under a fast-paced environment

. Auditing outcomes of the work orders to ensure the accuracy of the key

information

. Adjusting or reprocessing work orders with different materials upon

requests from clients or operation department

Project Coordinator, Homa Signs, Toronto ON October

2013 - December 2013

. Coordinated projects to ensure efficiency and meeting the deadline

. Kept the Project Manager (PM) and others informed about project status

and issues that may impact client relations

. Maintained good customer and suppliers relations

. Followed up on accounts receivable

Research Assistant, University of Windsor, Windsor, Canada

March - August 2012

. Conducted research regarding improving efficiency of operating rooms

in Windsor Regional Hospital

. Analyzed previous research results to identify further directions

. Designed survey questionnaire for interviews to collect data based on

the research purpose

. Made appointments and scheduled interviews

. Organize the overall timeline and target for conducting the research.

. Conducted and transcribed interview with colleague

Administrative Assistant, Snow Elan, Beijing, China October 2009-

March 2010

. Worked with sales manager to initiate partnership and promote Elan

products

. Translated and edited brochures and instructions for local agents

(graphic design)

. Liaised with supplier to ensure a strong relationship was maintained

. Expanded available ski products to clientele

Related Experience (MBA Corporate Project)

Business Consultant, Centre for Enterprise and Law, Windsor ON January

2012-August 2012

. Obtained first handed information through screen meeting and materials

provided by the clients

. Used different analysis tools based on the clients' needs to reach

conclusions

. Generated reports including recommendations and implementations for the

clients

. Marketing plan (target market analysis) for ORS's (Office of Research

Services) inventions and products

. Budget analysis and promotion suggestions for St. Denis Centre

(University of Windsor)

. Assisted the clients to resolve issues like insufficiency in budget and

popularity

Education Background

Master of Business Administration,

2013

Specialized in Marketing

University of Windsor, Windsor, ON, Canada

Master, Major in Sport Management (GPA: 3.5)

2012

University of Florida, Gainesville, FL, United States

Bachelor of Arts, Political Science (Major GPA: 3.25)

2010

China University of Political Science and Law, Beijing, China

Leadership

President, Wanly Cyclist Club, Beijing, China June 2006- September

2008

. Led a team of 7 riders to cycle from Beijing to Tibet over 30 days, 1800

miles, by overcoming many difficulties and motivating my team members not

to give up throughout entire trip

. Organization Management

. Restructured organization and set up specific project teams

. Improved efficiency in operations, planning, budgeting, volunteer

management and event marketing

. Established the cooperation with Chinese Cycling Association and

Qiche8.net (nationally leading federation for cyclist) to promote the

national cycling games to the college students

. Event Management

. Organized events that improved popularity of sport of cycling in local

universities

. Initiated sponsorship with Merida Bike

Skills

. Language: Fluent in English, Mandarin native speaker

. Computer: Microsoft Office

. Typing: 50 - 60 wpm

References

. Available upon request

Contact this candidate