Customer Service Manager

YVONNE CIESI

Phone Number 954-***-****

E-mail: **************@*****.***

PROFILE:

• Expertise in the Business Administration, Residential Development, Residential Leasing, R.E. Sales,

Banking/Mortgage Lending Industry and Customer Service.

• Extensive Supervisory, Office Management, Property Management, and Real Estate Sales Experience.

• Expertise in the Execution of Purchase Contract Agreements, Residential Leases and renewals.

• Knowledge of Loan closings for Residential, Commercial, Construction, Consumer and Installment Loans.

• Experience in Loan Processing, Title Processing, Document Delivery, Loan Servicing.

• Extensive knowledge auditing legal loan documentation for Conventional and FHA/VA loans.

• Strong customer service, communication and interpersonal skills.

• Excellent organizational skills, Detail-oriented, handles multiple tasks and meets project deadlines.

• Works independently, forward thinking with a positive attitude, Energetic and Enthusiastic.

PROFESSIONAL EXPERIENCE:

CONSULTEK INC. – MANUFATURING/DISTRIBUTION COMPANY - Ft. Lauderdale, FL.

(3 YEARS WITH COMPANY)

EXECUTIVE ASSISTANT

Responsible for all office related duties associated with product manufacturing and shipping.

Communication with customers and vendors on customer service related issues.

Prepared correspondence, processed vendor orders, invoicing and payment processing.

Maintained up to date comprehensive records, office files and management reports.

Managed the office in an organized manner, handled all administrative needs of the office.

TRIAD HOUSING PARTNERS – R.E. DEVELOPMENT COMPANY - Davie, FL

(5 YEARS WITH COMPANY)

CONTRACTS ADMINISTRATOR /ADMINISTRATIVE ASSISTANT / REAL ESTATE SALES

Responsible for the processing of all Purchase Contracts for various residential developments which were,

(DUO Hallandale) a High Rise Condominium consisting of 398 Units, (The Villas of Palomino) a Multi Residential Townhouse consisting of 56 units and (Vilabella Homes) a Single Family development consisting 52 Homes.

Provided customer service, communication and information to all new and existing buyers.

Prepared condominium questionnaires along with any closing information required by Lender and Title Company. Address all buyer’s questions and concerns to finalize the closing date.

Coordinated with Title Company in the preparation of the HUD settlement statement.

Performed Real Estate Sales of the condominium units at (DUO Hallandale Condominium High Rise). Responsibilities included, showing all available units, providing all information regarding the condominium and its amenities. Schedule appointments with Buyers, Real Estate Agents and Brokers. Negotiated Purchase Price, Execute Purchase Contracts, receive and process purchase deposits. Coordinated the closing, with the Developer, Buyer, R.E. Agents, Brokers, and Title Company.

TRIAD HOUSING PARTNERS – R.E. DEVELOPMENT COMPANY - Davie, FL

(CONTINUED)

ASSIST. PROPERT MANAGER / LEASING MANAGER –RENTAL APARTMENTS

TRIAD HOUSING Developer Owned Residential rental Properties (Meridian Apartments, Hollywood, FL.) and (Colonial Park Apartments, Margate, Fl.) Each property consists of 160 residential apartments.

Responsible for Leasing and Administrative functions; preparing management reports, collecting monthly rent payments, posting rent payments, bank deposits, executing tenant Lease Agreements and renewals. Prepared tenant income certifications, background search reports, maintain and update tenant information.

Showed available apartments and amenities, conduct walk through for move-in and coordinate move-outs

Addressed all tenant issues and questions, along with coordinating monthly required tenant activities and special events. Supervise maintenance staff and daily property operations. Outsource and coordinate company services from vendors.

CONSULTEK INC. – REAL ESTATE INVESTMENT COMPANY - Ft. Lauderdale, FL.

(9 YEARS WITH COMPANY)

OFFICE MANAGER / PROPERTY AQUISITIONS MANAGER

Responsible for all day-to-day management of the entire office and employees.

Handles all work associated with acquiring residential properties for company’s portfolio.

Assisted with financing, worked closely with lending companies, Insurance and title companies.

Reviewed all loan closing statements and loan documents, addresses any errors or issues.

Schedules closings for all properties.

Prepare and maintain up to date of all properties portfolio reports.

Accounts Payable/Receivable and Invoicing.

Order and inventory office supplies.

COLONIAL BANK / COLONIAL MORTGAGE COMPANY - (NOW BB&T) - Hollywood, FL.

(5 YEARS WITH COMPANY)

SUPERVISOR -MORTGAGE CLOSING

Generated loan closing documents and review for accuracy, worked closely with Underwriters,

Title companies, Closing Attorneys, to ensure Timely Process for closing. Scheduled loan closings

With the borrower, seller, agents, brokers, lawyers and Title Companies.

Received and audited the closed loan documents packages for the Post-Closings Dept.

Prepared Mortgage Loan Closings and Mortgage Audit Data reports.

Responsible for timely delivery of the entire loan cycle

MORTGAGE LOAN PROCESSOR

Received and processed new Loan applications. Ran in-house credit reports.

Prepared Good Faith, Truth in lending documents and Settlement Statements.

Submitted loan documentation to the underwriting department for approval.

Followed up on issues/conditions addressed by the underwriter for final approval.

Ordered Surveys, Insurance, Appraisals, Inspections, Title Commitments, Payoff letters.

Ran Title Search reports, Prepared Title Commitments.

Reviewed Title reports for any discrepancies in the chain of title, worked closely with the Title underwriter in the clearing of any title related problems

Prepared and recorded, Releases of Lien, Satisfaction of Mortgages

Scheduled loan closings with attorneys, Title companies, Agents, Borrowers, Sellers, Brokers.

EDUCATION:

Miami Dade Community College - Business Administration

Gold Coast Real Estate School - Real Estate Agent Educational Courses

OPERATING SKILLS, KNOWLEDGE:

COMPUTER SOFTWARE:

Microsoft Word

Microsoft Excel

Microsoft Outlook

Desktop PC

Property Boss Program

Master Builder Program

Florida Housing Program

Yardi

One Site

Book Keeper software

Drop Box

Data Trace

Attorney's Title System

LandTech

Mortgage Ware

MLX

AS400

RUMBA 400

Brooks System

McDonald Computer Mortgage Documents

Credco/TRW

CIS Credit reports

National Flood Search

OFFICE EQUIPMENT:

Multi Line Telephone

Copy/Scan/Fax Machine

Calculator

Computer

Postage Machine

SUMMARY:

Current Career Level: Office Manager / Supervisor/ Properties Manager / Leasing Consultant

Administrative Assistant / Contracts Administrator / Real Estate Sales / Customer Service.

Contact this candidate