Customer Service Data Entry
Resume:
Cory day [pic]
*** ********* ***, **********, ** 23325
757-***-**** ? *********@*****.***
Objectives
. Graduate with Associates in Information Technology seeking to contribute
training and acquired skills within a Tier One/two Technical position.
Work well independently, or in a group setting providing all facets of
computer support such as troubleshooting, installations, and maintenance.
I have an in-depth knowledge and understanding of numerous software
packages and operating systems. Skilled in providing excellent customer
and End-User Help Desk Support. Easily identify and resolve technical
issues and concerns. Excellent communication and presentation
capabilities. Excellent research, time management and problem solving
skills. Highly organized with the ability to manage multiple projects and
consistently meet deadlines.
Experience
Help Desk Technician ? Apr 01, 2014 - Jul 01, 2014
Cegedim Dendrite ? 1309 Executive Blvd, Chesapeake, VA 23320
. Technical Support
. Analytical Troubleshooting
. Web Hosting
. VPN Clients
. Software Repair
. Hardware repair
. IP Connectivity repair
. VM Ware
. Trouble Ticketing
. Call Center
. Remedy Ticketing Systems
. Clarify Soft Phone Systems
. Webex platforms
. Dameware remote accessing
Admin Associate ? Aug 20, 2012 - January 20, 2014
Sentara HealthCare ? 1060 First Colonial rd. Virginia Beach, VA 23454
. Data Entry
. Patient Registration
. Patience and Customer Service Skills
. Multitasking between multiple applications
. Co-Pay collections
. Printer troubleshooting
. HBOC reporting systems
. Hyper-Space / EPIC
. Citrix systems
Personnel Admin ? Apr 08, 2009 - Apr 26, 2011
U.S Coast Guard ? 4000 Coast Guard Blvd. Portsmouth, VA 23703
. Administration and pay roll
. Customer Service
. Personnel Records
. Business spreadsheets and word documents
. Honors and Awards
. Color Guard
. Oracle Systems
Deck Hand ? Aug 25, 2005 - Feb 09, 2009
U.S Coast Guard Cutter Hickory ? Homer Spit Deep Water Dock, Homer, AK
99603
. Inventory Procurement
. Ship Supply and stocking
. Construction of Navigational light towers
. Fixing and replacing navigational Buoys
. Ship Repairs such as painting, replacing broken and worn parts, and
preventive maintenance
. Fire Fighting and damage control
. Communications between ships and ports
. Small boat crew member
. Navigational maintenance and repair
EMT Volunteer ? Aug 16, 2004 - Jun 16, 2005
Naval Hospital Guam
. Volunteer Tech and front desk secretary
. Basic EMT skills
. CPR
. Patient registration
. Basic Emergency care
Skills
. Proficient at typing 80+ words per minute
. Proficient at providing technical information and support to non-
technical people
. Microsoft Office 2007/2010/2013 applications
. In-depth knowledge of Windows operating systems Admin (XP, Vista, Win
7)
. Server 2008 and Server 2012 Admin knowledge
. Peoplesoft and Oracle applications and databases
. Sharepoint platforms
. Experience in preparing and analyzing reporting data for management
accurately and to timescales.
. Data Entry in Excel as well as Healthcare applications
. Basic Command Line prompts (Command Prompt and Powershell)
. Data Encryption / Decryption
. A+
. Network Administrator
Education
TideWater Community College
August 2013 ? Associates of Applied Science
. Dean's list - Fall 2011/Spring 2012
. Major: (Associates Degree) Information Systems Information
TideWater Community College
May 2014 ? Certificate for Network Administrator
. Major: Network Administrator
References
Victoria Wood - Cegedim Denrite - Supervisor
Derek Ardita - Cegedim Dendrite Co-Worker
Trina Davenport - Cegedim Dendrite Co-Worker
Mark Day - Trauma Coordinator for Sentara Hampton Roads
Erich Funiccius - Coast guard Co-Worker
Dustin Combs - Coast Guard Co-Worker
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