Customer Service Project Manager

Rainie A. Scott

***** ******** ****. *** ***, Los Angeles, CA 90064

818-***-****, ***********@*****.***

Summary of Qualifications

Leadership-oriented environmental consultant and project management

professional preparing to enter a career in medicine. Demonstrated ability

to manage multiple and wide-ranging projects while working with a variety

of partners and stakeholders. Recognized as an excellent instructor, and

highly skilled in directing individuals in the delivery of exceptional

service and in the advancement of senior-level objectives. Proven

expertise in establishing priorities, scheduling new appointments, and

meeting strict deadlines through the skillful allocation of human and

monetary resources. Extremely passionate about providing effective and

timely solutions to maximize growth while enhancing patient satisfaction.

Experience

EDI Consultants, Inc. Torrance, CA

Project Manager, June 2012-Present

. Managed large-scale Phase I and Phase II Environmental Site Assessment

projects for commercial property owners, real estate agencies, and

small banking institutions

. Successfully conducted over 200 site assessments and adjacent area

walkthroughs, as well as interviewed management and key personnel in

order to determine the likelihood of an existing environmental

condition

. Assisted the President with the successful completion of national

projects, including environmental reconnaissance in Arizona, New

Mexico, Nevada, Illinois, and Connecticut

. Directed and administered soil, water, and vapor encroachment testing

protocol for high-risk and/or potentially contaminated properties,

including gasoline and service stations, automotive repair shops,

metal fabricators, and former dry-cleaning facilities

. Performed in-depth reviews of the chemical use and storage records

available at the Los Angeles County Department of Environmental

Health, as well as land development records available from the

Assessor's Office, Building and Safety Department, and Fire Department

. Trained and managed new hires in conducting site assessments and

completing written reports, achieving significant improvements in

their productivity

UCLA BookZone Los Angeles,

CA

Customer Service Supervisor, Fall 2009-September 2012

. Provided knowledge and expertise on a variety of general books, as

well as information about textbooks, special orders, and processing

. Assisted department manager with the organization and administration

of the annual storewide inventory from 2009-2012

. Designed and implemented innovative magazine inventory database to

keep accurate accounts of incoming and outgoing stock

. Proactively conferred with department managers to design and implement

strategies to augment employee performance and mitigate

interdepartmental conflicts

. Interviewed potential candidates for employment and trained new

employees

. Conducted annual employee evaluations and convened with management

regarding potential promotions

UCLA Care Extender Program, Santa Monica Hospital, Orthopedics

Care Extender, April 2014-Present Santa

Monica, CA

. Assisted various medical staff (CCPs, RNs, and administrators) in

answering and directing patient calls to the appropriate care provider

. Conducted morning patient rounds and supplied patients with juice,

water, and clean linens as needed

. Monitored front desk and directed all incoming/outgoing calls in a

high volume patient setting

. Conducted quality control surveys to assess patient satisfaction and

highlight areas needing improvement

Skills

. Excellent customer service skills

. Experience with UCLA CareConnect Program

. Ability to use CICARE for interactions with patients, families, and

colleagues

. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

. Knowledgeable in cashiering and use of Point of Sale Software

. Beginner level python programming experience

. Type 72 words per minute

Education

Charles Drew University of Medicine and Science University of

California, Los Angeles

Post Baccalaureate Program in Pre-Medicine Bachelor of Arts

in Geography, 2012

In Progress Minor in Geospatial

Information Systems

4.0 GPA 3.142 GPA

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