Technician Technical Support
Resume:
PAUL C. SMITH
West Valley, Utah 84119
******@*******.***
Summary Statement
Electronics technician with over ten years of experience working with
analog and digital equipment. Skilled in troubleshooting circuit to
component level as well as updating firmware and software. Knowledgeable
in computer networking training for Microsoft certification.
Experience:
1 Electronics Technician
Trouble shot and repaired Interact, Converge and XAP teleconferencing
equipment.
Worked on the magic box production line building computers.
Solder and rework fine pitch surface mount and thru hole parts.
Read schematics and blueprints.
Use oscilloscopes, multi meters and audio precision analyzers to diagnose
problems.
Worked on the DOD and Digitech lines.
Repair fuzz boxes, signal compressor/ expanders, multiple effect digital
signal processing equipment.
Worked with microcontrollers, digital signal processors, opamp and
transistor circuits.
Trouble shot and repaired distribution amps, production and master control
switchers.
Experience in working with the FGS 4000 Graphics Machine.
Knowledgeable in the use of spectrum analyzers, analog network analyzers,
frequency counters and computer aided test equipment.
Use Linux and Windows operating systems.
2 Technical Support Rep / Customer Care
Provided tech support for DELL XPS computers.
Supported Windows XP, Vista and 7.
Ordered parts and service as needed to repair computers.
Worked on the Gateway and eMachines accounts.
Supported MS windows. Refer customers to service centers.
Sent parts to customers who were capable of their own repairs.
Worked on the ATT Broadband account.
Troubleshot internet connectivity, reset passwords and fixed email issues.
Comcast DTS account. Add /remove features and assisted with billing.
Work History:
Electronics Technician . Clear One . Salt Lake City . Utah . 2011 - 2013
Technical Support Rep. Level II . Teleperformance USA . Salt Lake City,
Utah . 2017 - 2009
Technical Support Rep . Alorica Inc. . Magna Utah . 2004 - 3007
Customer Care Rep Level I . Convergys . Murray, Utah . 2002 - 2004
Technical Support Rep. Level III . Packard Bell / NEC . Magna, Utah . 1995
-1999
Electronics Technician . Harmon Music Group . Sandy, Utah . 1991 - 1994
Electronics Technician II . Broadcast Television Systems . Salt Lake City,
Utah . 1984 - 1990
Certification:
Certification - A+ Certified Computer Technician
License - FCC General Radio/Telephone
Education:
Computer Networking Certificate . Salt Lake Community College . 4/2011 -
8/2012
Classes: 70-640 Active Directory Administration 70-642, Configuring Windows
Server 2008, 70-646 Server Administrator . Also have done the Cisco
training for the CCNA exam.
ITT Technical Institute . 12/09 04/10 . Deans List
Classes: Intro to "C" Programming, Intro to Computer Networking.
Associates Degree - Electronics Technology . Salt Lake Community College
Classes: DC and AC theory, Active devices, Microprocessors, Radio
Communications, Microwave Communications. System Analysis
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