Project Manager Customer Service

La Tanya Lester

Epic Trainer/ Analyst/ Support/ Builder

Lithonia, GA

*************@***.*** - 404-***-****

WORK EXPERIENCE

Epic Ambulatory, Cadence/Prelude ATE Training and Support

University of Washington - Seattle, WA

Assisted clinicians on efficient use of Hyperspace and EpicCare

Assisted the clinicians to set up and use smart tools, document encounters, manage their In-basket,

orders, and preference list.

Supported nurses on how to properly work with in a specific navigator on how to arrive and

discharge a patient, discharge planning and patient education.

Supported nurses and physicians on how to properly update information on flow sheets and work lists.

Supported nurses on how to add and schedule tasks on the MAR.

Epic Prelude, Ambulatory Consultant

Lucille Packard Hospital - Palo Alto, CA - April 2014 to May 2014

Epic Cadence, Epic Conversion Support via Backloading, from Cerner, w/in Cadence (1) Patient

Appointments, Diagnoses, Linkage of, Orders, & Quality Assurance Measures; (2) Patient Demographic,

Assignment of Providers, Insurance Registration, and HAR (Hospital Acct. Reg.) Creation.

At-The-Elbow Soft-Go-Live involving Meaningful Use measures/practices and Workflow. Training to Nurses,

& Ancillary Staff w/in Short Stay Unit, & Pediatric Dialysis.

At-The-Elbow Go-Live Support for Ambulatory, Cadence, & Prelude Activation (Ver. '14)

Support provided for Referrals, Scheduling, & Authorizations to Ancillary Staff w/in Patient, and for ClinDoc

& CPOE to Physicians, Nurses, & Ancillary Staff w/in Specialty Services.

Collaborated with other training staff to identify and develop appropriate technology solutions for Teaching

and learning.

Collaborated with for system faults and/or user requests.

Go-Live

Henry Ford Hospital, - Detroit, MI - February 2014 to February 2014

Responsibilities

• Assisted physicians and nurses with order entry.

• Supported physicians, nurses and hospital staff with software implementation.

• Admission/Discharge support.

• Provided nurses with MAR support.

• Physician template/smart phrase support.

• Provided elbow to elbow support.

Go-Live/ Ambulatory

John Muir Health - Walnut Creek, CA - January 2014 to January 2014

Responsibilities

• Participated in Epic Ambulatory go-live.

• Assisted Physicians and Nurses in documenting hyperspace encounters.

• Setting up end-user Inbasket pools and Smartext.

• Escalated issues to the Command Center as the need arises.

Ambulatory Trainer/ Analyst

Blue Ridge Regional - Spruce Pine, NC - August 2012 to June 2013

•Developed and validated specification and design documents.

•Communicated between vendors and application groups.

•Supported training for ADT, Tapestry, and Cadence was the clear top choice

•Drafted remote training materials for Tapestry and Professional Billing abilities

•Wrote NPH training materials and trained NPH ADT users

•Presented to Key stakeholder current workflow process and future workflow process, discussed and validated

gaps.

•Maintained updated for training materials.

•Supported Go-Lives for Epic Ambulatory implementation.

•Instructed Ambulatory: Reviewing patient charts; placing orders; core documentation; managing patient calls;

note writer; Rxhub; sure scripts; urgent care workflows; chart review; scheduling; in-Basket

•Assisted in the critical analysis and documentation of system functionality, as well as testing and training of

the product.

•Monitored clinical systems for data quality, integrity, operation, and efficiency.

•Responsible for testing, triage and troubleshooting assistance with the application end-user, Case

Management, vendor, technical, and Help Desk staff.

Clinical Documentation Trainer/ Builder/ Support

John C Lincoln Hospital - Phoenix, AZ - October 2009 to July 2012

•Instructed Clinical Documentation: Locating Charts Using Lists; The Rounding Navigator; Chart & Results

Review; The Admission; Transfer, & Discharge Workflows.

•Trained end users including several teams of EPIC EMR Clinical Research Senior Analysts, on research &

analysis of inpatient and ambulatory medical care rendered to patients, within EMR

•Instructed Staff on: Shift Assignments Using Lists; Accessing Patient Status; Documenting with Flow sheets;

Admission Navigator, Composing Notes; Review and Acknowledge Orders; Care Plan Management; Manage

Patient Education; Review Previous Encounters; IV Line Documentation; Medication Documentation; Transfer

and Discharge a Patient.

•Driver: Rx, Cadence, Prelude, Resolute PB,HOD, HB classes, EPICare ambulatory, inpatient, Hospice;

Prelude; My Chart; Tapestry-Referral Management modules.

•Built BCA Jobs and Schedules

•Developed NICU flowsheet updates, and NICU SBAR report

•Built Hospice. Created flow sheets, navigators, Care Plans, Patient Summary reports and Educational Points.

•Go-Live support for the clinical staff

•Instructed ED: Beginning of Shift; Patient Triage, Rooming a Patient and Documenting a Patient’s Disposition;

Rooming an EMS Patient; Reviewing a Patient’s Chart; RN Documentation; Immunization/Injections Activity;

IV’s, Drips and Drains; In-Basket; Transfer and Discharge; Completing a Chart; End of Shift; and Accessing

Incomplete Charts.

Epic Implementation Specialist

Ambulatory Trainer/ Analyst / Builder - Mather, CA - February 2007 to June 2009

HB, HIM, Rx, Cadence, Epic Implementation Specialist, ADT, Ambulatory, ED, Home Health, Immunization,

PB, Prelude, Tapestry, ClinDoc Suite

•Developed and validated specification and design documents.

•Built training environment

•New department build- DEP, department profile, workflow engine rules, EAP, pools, classes, SER, doc flow

sheets and navigators.

•Updating build specification worksheets with updates and changes in clinic needs

•Supported Go-Lives for Epic Ambulatory implementation.

•Assisted in the critical analysis and documentation of system functionality, as well as testing and training of

the product.

•Monitored clinical systems for data quality, integrity, operation, and efficiency.

•Responsible for triage and troubleshooting assistance with the application

end-user, Case Management, vendor, technical, and Help Desk staff.

•Instructed Ambulatory: Reviewing patient charts; abstracting paper charts; configuring schedules; placing

orders; core documentation; managing patient calls; note writer; Rxhub; sure scripts; urgent care workflows;

chart review; scheduling; in-Basket; results review

•Provided Classroom training of 1-30 students.

•Also designed and trained an 11+week New Hire Training course which covered Medical Basics and Coding,

Customer Service Basics, Claims Service and Troubleshooting, Billing, Utilization Management, and extensive

education regarding Medicare, Medicaid Provider Contracts and Issue Resolution.

Assistant Project Manager

Higgins Purchasing - Atlanta, GA - October 2003 to January 2007

Reviewed design specifications

Prepared bid packages

Provided data entry for all stages of our projects

Reviewed and processed invoices

Prepared purchase orders

Expedited orders

Investigated accounting discrepancies

Assisted in the investigation of quality issues

Maintained communication with vendors

Assisted in the completion of project documentation

Completed multiple tasks as needed for Project Manager

Maintained vendor database updates to ensure current information was accurate.

EDUCATION

B.S. in Healthcare Administration

Columbia Southern University - Orange Beach, AL

M.S. in Healthcare Management

Columbia Southern University- Ongoing - Orange Beach, AL

SKILLS

Epic HB, HIM, Rx, Cadence, Epic Implementation Specialist, ADT, Ambulatory, ED, Home Health,

Immunization, PB, Prelude, Tapestry, ASAP,Home Health, OpTime, Resolute, stork, ClinDoc Suite, Adobe

Illustrator, MS Word and PowerPoint, Rx, Prelude, Resolute PB, Inpatient, Hospice; My Chart; Tapestry-

Referral Management modules, Project management, Epic Build, Analyst, Support, Trainer

LINKS

http://www.linkedin.com/pub/la-tanya-lester/1b/b69/195/

CERTIFICATIONS

Certified Project Management Professional (PMP)

ADDITIONAL INFORMATION

EPIC Credentialed in Cadence

EPIC Credentialed in Clindoc

EPIC Credentialed in HB

EPIC Credentialed in PB

EPIC Credentialed in Stork

EPIC Credentialed in Ambulatory

EPIC Credentialed in ADT/Prelude

EPIC Credentialed in HOD

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