Customer Service Representative
Resume:
Jennifer Drummond
** ****** **. **********, ** N*H 3L3
*************@*******.***
Dear Hiring Manager;
I am interested in applying for a current opening within your establishment. I feel that my
employment experience, education and willingness to learn make me an eligible
candidate. I am currently working part-time for TD Canada Trust and am looking for
part time supplemental work or full-time hours. I am interested in an administrative
work, general labour (with room to grow), or customer service work.
As my resume shows, my varying work experience demonstrates my versatility as an employee
and my ability to be adaptable and flexible to meet my work requirements. For the last seven
years, I have been delivering quality customer service to clients at TD Canada Trust. Prior to
that I was a supervisor with a full-range of responsibilities; from maintaining employee files,
service standards, inventory etc. I thoroughly enjoyed learning the skills that have come with
each job and would love to be able to add more to my skill set. I learn very quickly and adapt
well to new software. Transportation, police clearance and references are available.
I would welcome the opportunity to discuss my qualifications with you in person. Please feel
free to contact me at your earliest convenience. Thank-you for your time!
Sincerely,
Jennifer Drummond
Enclosure: Resume
Jennifer Drummond
35 Poplar St. Leamington, ON N8H 3L3
Home 519-***-**** Email *************@*******.***
Summary of Qualifications
More than 15 years of delivery legendary customer service
Accustomed to working in fast paced environments
Efficient at problem solving and working with little supervision
First Aid Certified
Employment Experience
TD Bank Financial Group August 2007-
Present
Customer Service Representative
Assist clients with daily banking needs
Recommend products/services that meet their needs
Participating in service meetings, preparing and presenting learning sessions for co-workers
GSR Development o/a Tim Horton’s May 2006-May 2007
Managed up to 8 staff members at once
Inventory maintenance
Writing up health and safety forms, performance appraisals, discipline write-ups
Preparing bank deposits
Interviewing and hiring
Walmart Canada Corp. September 1999- June 2006
Customer Service Manager, Shipping/Receiving, Accounting, etc.
Managed front-end staff
Worked with vendors to return out-dated stock
Accepted, processed and returned defective merchandise
Volunteer Work
South Essex Community Council July
2013- Present
I work closely with a young lady on a weekly basis. I help her with her English skills. We
are presently working on preparing her for her citizenship test.
Contact this candidate