Quality Assurance Control

melvin wair

**** ******* ***** • Buffalo Grove, IL 60089

PHONE 708-***-**** • *******@*****.***

educational background

Degree Acquired Bachelors

DeVry University Tinley Park, IL February 2006 GPA 3.5/4.0

Acquired skills

*Microsoft Word/Excel/Power Point/Access/Outlook/Publisher

*Unix/Linux/Remedy/SQL/QTP/Java/WebSphere

*AS400/HP Quality Center/SDLC/HTML/XML

*HIPAA/SOX/PCI

professional experience

Walgreens Corporation October 2012 –

Present

Lead Quality Assurance Analyst Deerfield, IL

Plan and conduct analysis on complex health care applications and new technologies.

Ensure that all projects conform to IT quality standards along with analyzing test results.

Schedule meetings to manage and investigate incidents. Develop and disseminate daily

status reports that analyze each project. Provide leadership for large releases and several

point releases.

Walgreens Corporation September 2009 –

October 2012

Senior Quality Assurance Analyst Deerfield, IL

Developed test scripts, test scenarios, test conditions for system testing and production

testing. Verify test results and facilitate resolution of testing issues. Act as a mentor to

technicians for quality control and industry testing standards. Contribute to test strategy

sessions with functional users and development teams. Develop test strategy plans for

each project release, high level estimates, risks Management, resources, level of analysis

and number of scripts needed.

Walgreens Corporation February 2006 September 2009

Pharmacy Call Center Coordinator Northbrook, IL

Investigating IT Incidents from the store and corporate level, troubleshooting, and

resolving hardware problems, phone systems, central mode issues, third party problems,

communication errors on prescriptions, and other store issues concerning pharmacy

staff; also serving as a pharmacy and phone contact support person to the pharmacists,

DTR technicians, pharmacy technicians, and all other help center staff, accordingly

Walgreens Corporation December 2005 February 2006

Pharmacy Support Consultant Mount Prospect, IL

Deleting prescriptions for Walgreens’ pharmacists, identifying and troubleshooting

partial fill problems, and fixing communication errors on prescriptions.

Affiliations

Toastmasters International

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