Customer Service Supervisor
Resume:
John E. Lane
**** ******* ***** *********, *.C. *9720
**************@*****.***
Supervision
Solution oriented and versatile professional with 4 years of logistics
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Profile
supervision experience.
17 years; logistic distribution experience within several departments.
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Success with planning, and implementing proactive procedures and systems
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to avoid and or solve problems
1. Experience in diagnosis and implementation to solutions of quality
control merchandise involving time sensitive raw materials
2. Excellent working knowledge using Microsoft Office and Logistics
Databases
Spurred 18% increase production, while stimulating cases per man hour to
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Synopsis of Achievements
over 127%.
Shift of 30+ associates responsible for shipping over 45,000 cases per day.
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Successfully completed the following Achieve Global Leadership Training
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modules: The Principles and Qualities of Genuine Leadership, The Hallmarks
of Supervisory Success, Providing Constructive Feedback, Giving
Recognition, Identifying Work Priorities and Setting Verifiable Goals.
1. Represented warehouse on safety committee.
Cardinal Health, Fort Mill, SC 2012 Present
Employment
Senior Coordinator, Manufacturing and Planning
1. Designate several different employment positions that
involve coordinating departments, organizing materials
and personnel 50+ individuals while creating and
tracking a production schedule.
2. Often make unpopular decisions that ultimately lead to
overall success for total shift.
3. Supports master scheduler by performing administrative
duties.
Wal Mart Distribution/Sam’s Club, Pageland, SC 1993 2010
Shipping Supervisor/Procedural Auditor
1. Monitor work flow to meet planned cases per hour and
cost per case standards.
2. Forecasted volume variances and adjusted staffing levels
accordingly on a daily basis.
3. Maintained department budget and teamed with other
departments to resolve customer service issues.
4. Ensured accuracy of data as financial and operational
decisions are made based on the data provided.
University of South Carolina, Lancaster, SC 12/2013
Education
Associates of Science
References upon request
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