Customer Service Medical

La'Kendra Roberson Home: 713-***-**** Cell: 832-***-**** Other:713-***-****

E-mail: ****************@*****.***

PROFESSIONAL SUMMARY Articulate, results-oriented professional with broad-

based qualifications in Medical &Coding, Billing and Business support and

Entry Level functions. Reliable and dedicated. Excellent communication

and problem-solving skills. Self-directed team player. Dedicated to

achieving customer satisfaction as well as meeting or surpassing company

expectations. Able to focus on internal projects as well as develop

strategies. Proficient in Microsoft Office Applications, Microsoft Power

Point, ICD 9 Coding & CPT Coding Medical Law and Ethics, Medical

Terminology. TECHNICAL SKILLS: Medisoft, Microsoft Word, Microsoft Excel,

Microsoft Office Microsoft PowerPoint, Typing 45 wpm, Data Entry, ICD 9

Coding. CPT Coding, Health Insurance Verification, Medical Law and Ethics

Medical Terminology, Customer service skills, Ability to work without

supervision Ability to handle large sums of cash, 10-key (touch), Records

management Answered multi-line telephone, Transfer information or

documents using computer, mail and facsimile Greet persons entering the

establishment, Enroll individuals into programs (ex. Credit Cards,

Medicare)

PROFESSIONAL EXPERIENCE: Memorial Endoscopy Center (Externship)04/09 to

05/09 Houston, TX Medical Billing and Coding Specialist Verify accuracy of

billing data and revise any errors. Operate typing, adding, calculating,

or billing machines. Prepare itemized statements, bills, or invoices and

record amounts due for items purchased or services rendered. Perform

bookkeeping work, including posting data or keeping other records

concerning costs of goods or services or the shipment of goods. Keep

records of invoices and support documents Resolve discrepancies in

accounting records. Verifying Insurance, Preparing Charts, Scanning,

Schedule Appointments, Answering Phones, Insurance Claim Status. Contact

customers to obtain or relay account information. Protect the security of

medical records to ensure that confidentiality is maintained. Review

records for completeness, accuracy, and compliance with regulations.

Retrieve patient medical records for physicians, technicians, or other

medical personnel. Release information to persons or agencies according to

regulations. Plan, develop, maintain, or operate a variety of health

record indexes or storage and retrieval systems to collect, classify,

store, or analyze information. Enter data, such as demographic

characteristics, history and extent of disease, diagnostic procedures, or

treatment into computer. Compile and maintain patients' medical records to

document condition and treatment and to provide data for research or cost

control and care improvement efforts Process and prepare business or

government forms. Process patient admission or discharge documents.

APAC Customer service 09/2013 to 1/2014 Houston, Tx Customer Service

Representative Complete contract forms, prepare change of address records,

or issue service discontinuance orders, using computers. Refer unresolved

customer grievances to designated departments for further investigation

Determine charges for services requested, collect deposits or payments, or

arrange for billing. Contact customers to respond to inquiries or to notify

them of claim investigation results or any planned adjustments. Solicit

sales of new or additional services or products. Order tests that could

determine the causes of product ToyRUs / BabiesRUs11/10 to 01/13 Houston,

TX Customer Service Associate Answer customers' questions about

merchandise and advice customers on merchandise selection. Itemize and

total customer merchandise selection at checkout counter, using cash

register, and accept cash or charge card for purchases. Take inventory or

examine merchandise to identify items to be reordered or replenished. Pack

customer purchases in bags or cartons. Stock shelves, racks, cases, bins,

and tables with new or transferred merchandise. Receive, open, unpack and

issue sales floor merchandise. Clean display cases, shelves, and aisles.

Compare merchandise invoices to items actually received to ensure that

shipments are correct. Requisition merchandise from supplier based on

available space, merchandise on hand, customer demand, or advertised

specials. Transport packages to customers' vehicles. Private

Contractor12/10 to 01/13 Houston, TX Medical Billing &Coding Specialist

Answer telephones and direct calls toappropriate staff. Schedule and

confirm patient diagnostic appointments, surgeries, or medical

consultations. Operate office equipment, such as voice mail messaging

systems, and use word processing, spreadsheet,or other software

applications to prepare reports, invoices, financial statements, letters,

case histories, or medical records. Complete insurance or other claim

forms. Interview patients to complete documents, case histories, or forms,

such as intake and insurance forms. Receive and route messages or

documents, such as laboratory results, to appropriate staff. Compile and

record medical charts, reports, or correspondence, using typewriter or

personal computer. Transmit correspondence or medical records by mail, e-

mail, or fax. Maintain medical records, technical library, or

correspondence files. Protect the security of medical records to ensure

that confidentiality is maintained. Review records for completeness,

accuracy, and compliance with regulations Retrieve patient medical records

for physicians, technicians, or other medical personnel. Release

information to persons or agencies according to regulations. Plan,

develop, maintain, or operate a variety of health record indexes or storage

and retrieval systems to collect, classify, store, or analyze information.

Enter data, such as demographic characteristics, history and extent of

disease, diagnostic procedures, or treatment into computer. Compile and

maintain patients' medical records to document condition and treatment and

to provide data for research or cost control and care improvement efforts.

Process and prepare business or government forms. Process patient

admission or discharge documents. Assign the patient to diagnosis-related

groups (DRGs), using appropriate computer software. WIS International 09/09

to 01/10 Houston, TX Inventory Specialist Resolve customer complaints or

answer customers' questions regarding policies and procedures. Implement

corporate or departmental policies, procedures, and service standards in

conjunction with management. Discuss job performance problems with

employees to identify causes and issues and to work on resolving problems.

Best Buy Electronic Store 10/08 to 01/09Houston, TX Cashier Receive

payment by cash, check, credit cards, vouchers, or automatic debits Issue

receipts, refunds, credits, or change due to customers. Assist customers

by providing information and resolving their complaints. Establish or

identify prices of goods, services or admission, and tabulate bills using

calculator cash registers, or optical price scanners. Greet customers

entering establishments. Answer customers' questions, and provide

information on procedures or policies Process merchandise returns and

exchanges. Maintain clean and orderly checkout areas and complete other

general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

EDUCATION:08/2009 Sanford Brown Institute Houston,TX Medical Billing and

Coding Specialist (Graduated) 05/2008 S.P. Waltrip Senior High School

Houston,TX Diploma (Magnet Program) Member of HOSA Health Occupations

Students of America Medical Education Program.

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