Administrator Software

Carl Hannig

Computer Systems Administrator

Las Vegas, NV

********@*****.*** - 702-***-****

WORK EXPERIENCE

Data Support Technician

Arroweye Solutions - Henderson, NV - January 2014 to Present

• Assisting the Operations team in the resolution of technical problems

• Resolving cases assigned to the support team

• Writing case resolution documentation to assist other support engineers

• Minor software tool development

• Interfacing between the Operations and Engineering groups

• Driving cases to quick resolution in order to facilitate on-time deliveries

• Daily use of SQL via queries and scripts

Freelance Consultant

Freelance Consulting - Las Vegas, NV - June 2011 to Present

• Over the phone support

• Virus and spyware removal

• Setup and configured new computers

• Web site design and maintence

Computer Systems Administrator

CBD Training, Inc - Nellis AFB, NV - February 2003 to May 2011

• Managed 40 Windows XP, Vista and Windows 7 computers and 9 Windows 2003 Servers. • • Performed

Maintenance on the Computers, Servers and Printers

• Maintained users and computers using Active Directory.

• Developed, analyzed, selected and/or created appropriate media for the intended audience.

• Teamed with Subject Matter Experts, Education Technologists, Instructional Designers and Weapons School

instructors to ensure accurate content and format of completed courseware.

• Provided support in the development of courseware formatting guidelines and conventions.

• Held DoD Secret Clearance.

Senior Multimedia Developer/Network Administrator

MyDAS Marketing, Inc - Boulder City, NV - June 1998 to February 2003

• Designed and developed Multimedia Computer Based Tutorials and websites for the Credit

Union industry.

• Managed 30 Windows 2000 PC's and 15 Windows 2000 Servers.

• Performed Hardware and Software upgrades.

• Installed & Setup Custom Software for Credit Unions throughout California, Nevada, and Texas.

• Assisted in tech support with the clients via telephone and internet based communications.

Lead Graphic Designer/Assistant Network Administrator

TM Publishing - Las Vegas, NV - December 1996 to May 1998

Oversee the Production Department (2 Employees)

• Design and maintain over 150 websites

• Perform Hardware and Software upgrades on Macintosh and Windows based PC's

• Assist the Network Administrator

•

EDUCATION

Computer-Ed Institute - Las Vegas, NV

2003 to 2004

SKILLS

Systems: Windows 9X/NT/2000/XP/2K3,Vista, Windows 7, Mac OS Databases: Microsoft SQL, MySQL

Languages: HTML, PHP Software: Microsoft Office, Adobe Photoshop, Adobe Illustrator, Adobe

Dreamweaver, Adobe Flash, Adobe Indesign Social Media Knowlege: Facebook, Twitter, Tumblr, Google+,

Myspace, Linkedin, Youtube, blogspot.

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