Customer Service Electrical

Derrick Moeller

*** * ******* *** *** *, DeKalb, IL 60115 ● 630-***-**** ● ***********@*****.***

SUMMARY

• 9 years dedicated work experience as a mechanic and in customer service at Rentalmax LLC

• Ability to solve problems by own merit as well as in a team

• Technical experience using laboratory tools at Northern Illinois University

EDUCATION

Bachelors of Science in Electrical Engineering - May 2014

Emphasis: Biomedical Engineering

GPA: 3.546

Northern Illinois University, DeKalb IL

TECHNICAL SKILLS

Languages C++, Assembly (Microchip Tech Pic18), MATLAB

Technical Software MATLAB (DSP Filter Design, Antenna Simulation), PSPICE, WINSPICE

Hardware Tools Oscilloscope, Signal Generators, DMM, Sotcher Diagnostics, Soldering

Other Skills Repair/Rebuild: 2-cycle Engines, AC/DC Motors, Pneumatic Systems

Build Desktop PCs (10+ years experience)

WORK EXPERIENCE

Rentalmax LLC, St. Charles Branch (June 2005 - Present) - Mechanic and Customer Service

• Self-taught technical knowledge and ability of 2-cycle, Electrical and Pneumatic systems

• Became lead mechanic for 2-cycle, Electrical and Pneumatic systems

• Problem solving techniques to fix previously unknown equipment learned through hands-on

experience

• Developed an efficient and optimized process for servicing and repairing all 2-cycle, Electrical

and Pneumatic equipment

• Created and implemented written procedures for servicing 2-cycle, electrical and pneumatic

equipment

• Experience with ordering parts from equipment schematics

• Team building by working in a group to solve customer's needs and solve equipment

malfunctions

• Promoted from simpler jobs to more important tasks such being in charge of the store

Derrick Moeller

811 W Lincoln Hwy Apt 8, DeKalb, IL 60115 ● 630-***-**** ● ***********@*****.***

• In-store IT problem solving

• Continually exceeded expectations by earning multiple employee of the month awards

LiquiTech: Environmental Solutions (May 2014 - Present) - Intern

• Built and serviced flow-cell equipment used in the LiquiTech system

• Assisted with the implementation of "5S" organization method for lean manufacturing

• Built computer control boxes used in LiquiTech system

PROJECTS

Hydrogel Actuator - Senior Research Project, Spring 2014

• Part of small team that researched the possibility of an actuator using capacitive polyacrylamide

hydrogel substance

• Successfully created hydrogel in chemistry materials lab at Northern Illinois University

Sitting Posture Coach - Senior Design Project, Spring 2014

• Utilized knowledge obtained during undergraduate studies in a small team environment to implement a

device that detects deviations in posture

• Personally implemented circuit to amplify piezoresistive sensor data

• Provided the team with knowledge learned in Biomedical studies to determine set-point alerts for

deviations from proper posture and for sensor placement

• Oversaw data collection from volunteers to help develop values used in the code algorithms

• Assisted in the iterative process of problem solving to fine-tune the design to meet desired specifications

and results

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