Customer Service Training

Shahila Sriskanda

803-***-**** (H & C)

*****************@*****.***

EDUCATION

****-******* *.*. ********** Sciences, Thomas Jefferson University, Philadelphia PA

Courses include: Pathological Aspect of Disease, Developmental Biology/Embryology,

Biomedical Chemistry, Immunology, Biomedical Statistics, Drug Development and Regulatory

Issues, Fundamentals and Management of Clinical Trials, Scientific Writing, and Regulatory

Affairs with Human Subjects in Clinical Trials

2005-2009 B.S. Biology, College of Charleston, Charleston SC

RESEARCH EXPERIENCE

2010-2012 National Institutes of Health, Bethesda MD, Research Fellow

Independently identified two key genes (Nlz1 and Pax2) involved in the optic fissure

developmental disorder, Uveal Coloboma

Discovered a direct interaction between Nlz1 and Pax2 using an in-vitro mammalian cell line

model

Supported by the Post-Baccalaureate Intramural Research Training Award

2013-current Thomas Jefferson Dept. of Neurology, Research Assistant

Analyzing the mechanism of action for a potential FDA approved treatment option for

Chronic Migraine, using a Sprague-Dawley rat model generated by Dr. Michael Oshinsky

Creating 50-page Master's thesis document towards project

Independent project towards Master’s Thesis

AWARDS

2010-2012 National Institutes of Health Intramural Research Training Award, Bethesda MD

Underwent hands-on training for molecular biological research work

2013 Coalition of Life Sciences Capitol Hill Day Travel grant, Washington DC

Underwent training to promote biomedical research to lawmakers

Promoted biomedical research to Pennsylvania state congressmen and women

CERTIFICATIONS

2014 Biomedical Research Certification, Thomas Jefferson University

2014 CITI Good Clinical Practice Certification, Thomas Jefferson University

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Shahila Sriskanda

803-***-**** (H & C)

*****************@*****.***

WORK EXPERIENCE

2014 Thomas Jefferson University Graduate School Association, Philadelphia PA, Vice President

of Career Development

Introduced science professionals to speak with students in the Masters of Science degree

program at Thomas Jefferson University about prospective career opportunities.

2013-current Independent Contractor, Philadelphia PA, Promotional Model/Brand Ambassador

Promote products from various clients to patrons at various events and locations

Recruit patrons for events and promotions

Managed and lead small teams of Brand Ambassadors during activation

Clients include: Novartis, Johnson & Johnson, Kelloggs, Kenny Chesney, Living Social,

Xbox, Metro PCS, Comcast, and Xfinity

2009 National Nuclear Security Administration, Claflin University SC, Counselor and Tutor

Prepared incoming freshmen students for university life by advising efficient ways to study

and maintain a balanced work life

Assisted students with intensive mathematical and scientific coursework

o Improved class participation and overall course grades by the end of the summer

program

2008-2009 The Boys and Girls Club, Charleston SC, Volunteer Counselor and Educator

Empowered students between the ages of 7 and 14 to gain the confidence to independently

complete schoolwork after consistent tutoring and advising

Created a sense of community between the students through after school activities, which

included walks and talks around the city and group interactive games

2007-2008 College of Charleston School of Math and Science, Charleston SC, Admin Assistant

Reduced workload and stress for the Dean of the department by maintaining databases and

paperwork while greeting guests and handling any questions and concerns

2006 Center for Sustainable Living, Charleston SC, Volunteer Educator

Increased community awareness of the importance of recycling in a fun and interactive way

at the National Chemistry Week Fair by presenting information on the processes of recycling

and allowing patrons to answer questions in order to win prizes

SKILLS

Proficient and Active in Microsoft Office software including Adobe, PC and Macintosh

computers and software, Social Media including Facebook, Linked In, Twitter, and Google

applications

Knowledge on Good Laboratory Practices, Good Clinical Practices, US FDA laws and

regulations.

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Shahila Sriskanda

803-***-**** (H & C)

*****************@*****.***

Communication skills, which involve customer service and recruiting patrons for projects as

well as organization and planning, reliability, teamwork, independence, patience, detail-

orientation, and problem solving.

Molecular biological lab techniques including: Blotting, Southern/Western/Northern,

Chromatin Immunoprecipitation (CHIP), Cryostat techniques, In-situ Hybridization,

Luciferase Assay (in-vitro), Mammalian cell culture techniques, Mice experience with organ

dissections and peritoneal injections, PCR techniques, Transformation (electroporation and

chemical), Microdialysis using HPLC, Electrophysiology

Small animal behavior analysis techniques including: Von Frey Hair Sensory Threshold

testing

Small animal surgery

REFERENCES

Available upon request

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