Customer Service
Resume:
Natalie Renee Townsend
Richmond VA 23223
*****************@*****.***
OBJECTIVE:
My main focus is to join a company with a reliable history and self-reputation that will give me the opportunity to grow in my work experience and in a field in which I can thrive and with a company that will allow me to bring my best skills to work every day.
QUALIFICATIONS:
Successfully manage multiple projects simultaneously
Bilingual-fluent in Spanish written and orally
Microsoft Office Suite, Excel, PowerPoint, Outlook
Excellent Customer Service Skills
Excellent Interpersonal Skills
Excellent organizational skills
Superior ability in multi-tasking
Problem Solver
Listens Well and Trustworthy
Work well under pressure
Successfully manage multiple projects simultaneously
Ability to work collaboratively as a team or independently
Detailed oriented self starter with strong decision-making skills
EDUCATION
Centura College July 2007-August 2009 Richmond, Virginia
Associate of Applied Science degree in Medical Assisting Management
Lansing Community College September 2002-June 2004 Lansing, Michigan
Certified Nursing Assistant Certificate
Saint John’s High School September 2001-June 2003 Saint Johns, Michigan
High School Diploma
EMPLOYEMENT
Wal-Mart Customer Service Richmond Virginia May 2011- September 2012
Responsible Managing the Customer Service Desk
Answered customer request and solving report complains
Assisted co-workers with layaway orders
Answered phone calls and transferred calls to the right department
Collected and counting Money
Assisted with pushing Carts
Operated cash register
Unidined Dietary Aide Richmond Virginia June 2007- August 2010
Responsible for scheduling employees schedule up to 10 employees
Assisted with developing spreadsheets for patients diets
Input dietary statistics on the computer
Knowledgeable of OSHA guidelines in food and beverage services
Ensure patients receive the proper diet as prescribed by the dietician
Assisted cook with cooking duties as needed
Received and prepared patients and their guest orders to meet expectations
Responsible for delivery of patients meals in a timely manner
Public Storage Relief Manager Richmond Virginia October 2005- July 2007
Assisted property manager and other staff as needed with other duties and assignments
Operated cash register
Collected deposits and monies for rental units
Responsible for calling customers with delinquent balance to encourage payments
Performed word processing managing and filing customers accounts
Responsible for opening and closing the store
ADDITIONAL EMPLOYMENT EXPERIENCE
Diversity Thrift Community Volunteer Richmond VA
Assisted with the folding, hanging and fixing the clothes donation
Responsible for preparing the store for opening
Accepted customers donations and sorted donation
Feed more Community Kitchen Volunteer Richmond VA
Responsible for preparing for the meal on wheel program
Responsible for labeling the food trays prepared
Accountable for the preparation of the small bags lunches
Multicultural Affairs City of Richmond Volunteer Richmond VA
Answering the phone and greeting clients
Data Entry
Updating Resource List
References Available upon request
Contact this candidate