Customer Service Sales

Dawn Brown

**** **** ******** ** #*** - Capitol Heights, MD 20743

********@*****.*** - 240-***-****

WORK EXPERIENCE

Dispatcher

MV Transportation - Hyattsville, MD - November 2013 to Present

Responsibilities

Provide direction to and maintain two-way communications with all dispatchers while monitoring system

performance and making adjustments where necessary to maximize on-time performance, minimize customer

wait times for on-call or will-call services, minimize service disruptions as a result of vehicle or operator

availability or emergency situations.

Management

Macys / HECHT'S DEPARTMENT STORE - Washington, DC - August 2002 to March 2012

• As a Sales Manager, I supported Macys by driving sales and selling with a focus on the Macys customer.

Presenting a clean, organized shopping enviroment under my direction. Training, coaching and development a

team under my leadership.• Receive training in all aspects of retail management. Including marketing, customer

service, staffing, budgeting, signage, visual merchandising, and personnel management.

•

Production Coordinator/Performer

LAS VEGAS CONVENTION AUTHORITY - Las Vegas, NV - October 1996 to July 2002

with "Always Entertaining Productions": • Provided extensive theatrical production and performer experience

to coordinate and assist in the production of various dance and modeling troupe performances nationally

and internationally. These productions were designed to promote the city of Las Vegas and the Las Vegas

Convention Center domestically and internationally.

• Provided leadership in technical modeling and dance technique. Performed with dance and modeling troupe

as required.

• Designed show routines specific to the marketing strategy of the Las Vegas Convention Center and tailored

to the clients. This required an understanding and knowledge of a vast array of diverse cultural customs and

practices to ensure

productions were acceptable to our target audience.

Professional Dancer

Self Employed - July 1985 to January 2000

• Independent contractor for professional dance services. Specialized in dancing in large theatrical productions.

Primary experience with Las Vegas type venues such as Bally's, Stardust, Luxor, Arizona Charlie's, Maximum,

Dunes and Boomtown.

Senior Sales Associate

LERNER DEPARTMENT STORE - Las Vegas, NV - March 1996 to January 1999

• Provided outstanding customer service to clients in the areas of fashion advice and point of sale transactions.

The point of sale transactions included as sales transactions involving cash, credit or checks and any sales

or merchandise adjustments such as exchanges and refunds.

• Intimately involved with in-store marketing and visual merchandising.

• Provided training for newly hired employees in the areas of customer service, merchandising, point of sale

cash management and accountability.

Production Supervisor/Performer

Farrington Productions - Las Vegas, NV - March 1996 to January 1999

• Farrington Productions was the entertainment-marketing agent for Caesar's Palace Hotel.

• Provided technical direction to performers, overall managerial oversight of each event, and was the point of

contact to resolve all customer and employee matters.

• Performed as main character, Cleopatra, in the Farrington Production of "Cleopatra, Queen of Egypt"

representing Caesar's Palace Hotel throughout the United States.

EDUCATION

Dance

Suny Purchase - White Plains, NY

1979 to 1981

ADDITIONAL INFORMATION

Extensive experience in the areas of marketing, retail management and sales, travel and tourism promotions,

and theatrical production. People oriented, committed to excellence for customer satisfaction. Pleasant.

Significant experience in marketing and promoting the city of Las Vegas domestically and internationally.

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