Customer Service Sales

Marvin Cruz Bandoy

**-*, *.*. ********* St., Brgy. Amorsolo,

U.P. Campus, Diliman, Quezon City 1103

091******** (Mobile)

Email: ****.******@*****.***

PHILHEALTH #: 01-051614347-4

SSS #: 33-2038067-2

TIN: 172-414-264

Objective To render professional service via multi-tasking skills and

related work experiences that makes me an asset in contributing

to your organization's further growth.

Experience

Odd Jobs: Carpentry, Residential Electrician, Occasional Free-hand

Artist, Henna tattoo Artist - Brgy. Amorsolo, UP Campus,

Diliman, Q. C., Philippines. 1990 - Present

TELUS International Philippines - 31st Floor, Discovery Centre,

Ortigas Center, Pasig City, Philippines. March 2013 - August 2013

* Front liner in handling inbound calls for a Canadian-based refiller of

optical (medical) needs to the US, Canada, UK, Australia and New

Zealand.

* Handled customer inquiries, 1st tier troubleshooting concerns and 1st

degree customer complaints.

Teletech Customer Care Management Philippines Inc. - 3rd Floor, Bldg.

H, UP Ayala Techno Hub, Commonwealth Ave, Q. C., Phillipines. July

2012 - November 2012

* Front liner in handling inbound calls for a US-based Banking and

Finance company.

* Handled customer inquiries, 1st tier troubleshooting concerns and 1st

degree customer complaints.

Warehouseman - RKA Enterprise, Gomez St., Brgy. Biasong, Dipolog City,

Zamboanga del Norte, Mindanao, Philippines. July 2009 - February 2010

* In-charge of warehouse personnel and the safety & security of the

stocks.

* Head quantity assurance during early morning and out of town

deliveries.

Sales Support for Account Officers - The World of Outbound Inc., #2

Alondras St., Mira Nila Homes, Tandang Sora, Q. C., Philippines.

February 2009 - June 2009

* Tasked with the responsibility of looking for and acquiring new

accounts or clients.

* Sets appointments between the account officer and the clients.

* Areas of responsibility are Makati City, San Juan and Bulacan

Province.

Customer Service Associate 1 - SYKES Asia Inc., Sunnymeade I.T.

Center, Quezon Ave, Q.C., Philippines. April 2007 - December 2008

* Handled the 1st tier corporate accounts for the top US-based office

supply provider.

* Front liner in handling inbound calls for the biggest and top office

supply company.

* Handled customer inquiries, products retailing, 1st tier

troubleshooting concerns and 1st degree customer complains.

Customer Service Associate 1 - NCO-RMH, 4th Floor, ELJ Bldg., Mother

Ignacia St., Q.C., Philippines. February 2006 - January 2007

* Front liner in handling inbound calls for the biggest and top office

supply company.

* Handled customer inquiries, products retailing, 1st tier

troubleshooting concerns and 1st degree customer complains.

Outbound Educator with the rank of Facilitator/Lecturer Class 3 - The

World of Outbound Inc., #2 Alondras St., Mira Nila Homes, Tandang

Sora, Q.C., Philippines. May 2000 - Present

* Acts as an external teacher or professor to students during their

educational trips by providing a specific academic anchor to make the

participants tune-in to a specific learning objective in any given

subject matter.

* Serves as the lead lecturer and assistant team lead in a single

bus/classroom set-up depending on the location. Handles 20 to 55 pax

(participants or students) at any given time within the duration of

the day or multi-day trips.

* Facilitates and educates to varying range of participants from pre-

schools, post-graduate up to professionals depending on: per trip and

site assignation (varying local areas within Luzon).

* Has the responsibility to conduct and head the in-transit and on-site

lectures, moderates group discussions or adventure activities,

administers 1st aid and makes sound decisions with regard to safety.

Seminars Attended

English Skills training for Tour Professionals

#2 Alondras St., Mira Nila Homes, Tandang Sora, Q.C.,

Philippines.

February 02, 2009 - March 04, 2009

Leave No Trace Outdoor Ethics

Mt. Makiling Forest Reserve, University of the Philippines, Los

Banos, Province of Laguna, Philippines.

Educational Background

Vocational School:

Vehicle Maintenance, 1995, TESDA, Taguig, Metro Manila, Philippines

Underchasis Mechanic, 1995, TESDA, Taguig, Metro manila, Philippines

College:

Bachelor of Science in Sports, University of the Philippines, Diliman,

Q.C., Philippines

June 1993 - March 1995 (undergraduate)

Primary and Secondary Education:

University of the Philippines Integrated School, Diliman, Q.C.,

Philippines

June 1982 - March 1993

Skills:

Computer literate: knowledgeable in MS and internet applications.

Very good command of the spoken and written English and Filipino languages.

Mountaineering, SCUBA diving and outdoor teaching skills.

*certificates for trainings/seminars attended and character reference

available upon request.

Contact this candidate