Sales Data Entry

Paulette A Steeves

**** *********** *****

Grayson, GA 30017

Cell: 404-***-****

Email: ***************@*******.***

Objective

Self-motivated, detail-oriented, customer-friendly individual who wants to grow with a company

Work Experience

RentPath (formerly known as Primedia, Inc)

Norcross, GA

December 2013 – Present

Account Coordinator / Sales

• Point of contact for current clients in nine large nationwide markets

• Work directly with Account Executives to transition clients from sales channel into account management

• Build client relationships by providing training; offer additional services and support

• Consistently meet monthly sales quotas – top performer each month

• Maintain detailed client records utilizing the corporate CRM tool

• Conduct weekly meetings with Regional Sales Managers for territory updates

• Generate reports for management

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RentPath (formerly known as Primedia, Inc)

Norcross, GA

November 2011 – December 2013

Operations Support Specialist, Collections / Collections Trainer

• Contact clients by phone or email for overdue accounts

• Review accounts to identify past due customers to determine course of action

• Communicate with customers for up-to-date payments and to correct or prevent delinquency

• Build strong relationships with customer hierarchy to resolve issues

• Plan and maintain a program for systematic follow up and collection of amounts due

• Request or approve reinstatement of credit privilege, when necessary

• Prepare write-offs; adjustments and preparation to third-party collections

• Accountable for four markets with average monthly revenue of $ 295k +

• Monthly average collection percentage range is 98.9% to 109.9%; consistently meets quarterly targets

• Monthly average write-off is < 0.51%

• Reduced large market 90-day delinquency report from 12.99% to < 2.9% in less than 60 days

• Work with sales management team to establish and monitor credit for marginal risk customers

• Provide management with status logs and reports monthly or when necessary

• Identify and resolve posting problems with cash applications

• Update detailed call notes within collection system; update aging reports via cash receipts report

• Maintain detailed files for customers contracts; agreements and documentation

• Train new employees by shadowing calls; critiquing detailed notes within system; provide feedback to managers

Fit 4Lyfe Fitness LLC

Grayson, GA

April 2010 - Present

Personal Trainer/ Owner

• Provide a one-on-one in home educational fitness program

• Promote a health and fitness program through realistic goal setting and education

• Provide education on lifestyle changes according to health and fitness

• Instruct clients on designing their own personal fitness program

• Cold calling of potential clients, including various schools, for fitness training programs

• Maintain client records through Excel including scheduling/billing

LA Fitness /Pro Results

Snellville, GA

January 2007 – March 2010

Lead Personal Trainer / Sales Consultant

• Reviewed and instructed clients in regard to the exercise recommendations/programs

• Assisted club members with work outs and questions regarding equipment

• Conducted fitness consultations with clients & designed individual programs

• Cold calling members for training sessions and/or upgrades

• Sold training sessions to new/current members explaining price structure

• Met quarterly sales goals and deadlines

• Negotiated training rates based on various promotions

• Data entry of client records/schedules/progress utilizing EZ facility software

DeKalb County School System

Stone Mountain, GA

January 1999 – May 2008

Substitute Teacher

• Administered classroom lessons to students

• Instructed students according to lesson plans prepared by regular teacher

• Followed lesson plans, school policies and procedures

• Interacted with students and school staff on student issues

• Data entry of students grades into Excel

Computer Skills

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

Education

1997-2000 Georgia State University

B.S. Criminal Justice

1991-1992 West Virginia State College

Major - Mass Communications

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