Technical Writer/Training Program Developer
Resume:
Daryl D. Dempsey
Technical Writer/Training Program Developer
Lilburn, GA 300347
Phone: 770-***-****
Mobile: 678-***-****
*************@*****.***
INTRODUCTION
Highly experienced technical writer and training program developer who has experience in a wide range of industries, to include: Satellite communication, non-wovens, snack food packaging, automotive, ATS and advanced traffic management, and law-enforcement.
QUALIFICATIONS
Excellent technical writing and editing skills, methods, and techniques (strong command of
grammatical rules and practices, audience analysis, translation awareness, technical product knowledge, desktop publishing skills, usability and stylistic issues.)
Excellent writing skills for different types of documentation (conceptual, procedural, reference, help) including experience writing both end-user and administrator documentation.
Experience with the Adobe Suite.
Experience with MS Office Suite.
Experience with AutoCAD 2013.
Ability to gather and synthesize technical information efficiently.
Experience with web-based technologies, including e-learning.
Experience writing documentation for technical audiences, such as system administrators and developers.
Able to communicate well and team with developers.
Ability to work independently and with a large team to meet project goals and schedules.
Excellent organizational, interpersonal, and verbal/written communication skills.
Flexible and dependable and able to work with little direction.
ADDITIONAL QUALIFICATIONS
Analysis, design, development, implementation and evaluation of on-line help systems to include tutorials, interactive help, and e-learning.
Coordination, development, and generation of various levels of general and technical documentation and training programs using the ADDIE model.
Development and delivery (Platform instruction and Technical-Hands-On-Training (THOT)) for
electronics and communications industry, law-enforcement agencies, training agencies, security agencies and correctional institutions (432 hour Correctional Officer Training Program).
Technical writing of Automatic Test Procedures and product training courses for Satellite
Communications Equipment (commercial and government programs).
Generated Systems Operation and Maintenance Manuals for various industries (Tele-
communications, general electronics, wastewater management, and non-woven adhesive and
polymer melt-blown systems).
Developed (through collaborative effort) ad copy for major non-woven's periodicals (Non-Wovens Industry and Nonwovens).
Planned, managed, and applied task and skill level analysis, training course proposals, training and training equipment, training programs tailored to skill level development.
Developed conventional and work package formats for technical documentation and training
courses for both government (MIL-STD-400051A) and best commercial practices.
Specialized Software Experience
Word-processing: FrameMaker 11, Microsoft Word 2007, Professional Write, MultiMate Advantage, WordPerfect, WordStar, HTML, XHTML, and XML.
Desktop Publishing: Microsoft Publisher, Harvard Graphics, Freelance, Quark Xpress, Adobe PageMaker, Adobe Frame Maker.
Database/Spreadsheet: Microsoft Access 2007, Excel, Dbase, MultiPlan, Lotus 1-2-3, ORACLE7, Paradox, SQL.
Media Development: AutoCAD 2013, AutoDesk DraftSight, Adobe Illustrator CS6, PhotoShop CS6, EnerGraphics, Autosketch, Visio, TNT Screen Capture, Snag-IT, RoboScreen
Capture.
Mutltimedia (CBT and Macromedia's Authorware, Visual basic. RoboDemo, WBT): Captivate, Macromedia Web Development Suite.
Help Systems: ForeHelp, RoboHelp 10, Doc-to-Help.
Programming Experience: QBasic, Turbo-Pascal, Delphi, Visual Basic, Visual J++, Installation system script development (WISE Installation Systems), Web design using HTML,
DHTML, XML, and JAVA scripting.
Project Management Microsoft Project
EDUCATION
2005: University of Georgia, Certificate, Instructional Design and Technology
2002: Americus University, Bachelor of Arts, Communications
WORK EXPERIENCE
Technical Writer (July 2012 – May 2014)
General Dynamics SATCOM Solutions
4825 River Green Parkway
Duluth, GA 30096
Tel: 770-***-****
Primary Responsibilities:
Create structured (XML) and unstructured end-user government and commercial technical
manuals for sophisticated satellite communication systems: Documentation project management (ADDIE and Microsoft Project 2007).
Create work packages in accordance with MIL-STD requirements.
Create illustrations (Autocad2013, Adobe Illustrator CS6, Adobe Photoshop CS6) for Repair Parts and Special Tools (RPSTL).
Create foldout illustrations (AutoCAd 2013 and Adobe Illustrator CS6)
Collaboration with ILS for PPL and EDFP.
Applicable MIL STDs:
MIL-STD-40051-2 w/Change 3, DEPARTMENT OF DEFENSE STANDARD PRACTICE
PREPARATION OF DIGITAL TECHNICAL INFORMATION FOR PAGE-BASED TECHNICAL
MANUALS .
MIL-HDBK-1222D, DEPARTMENT OF DEFENSE HANDBOOK GUIDE TO THE GENERAL
STYLE AND FORMAT OF U.S. ARMY WORK PACKAGE TECHNICAL MANUALS.
MIL-STD-2361C, DEPARTMENT OF DEFENSE INTERFACE STANDARD DIGITAL
PUBLICATIONS DEVELOPMENT.
MIL-PRF-63034B(TM), PERFORMANCE SPECIFICATION BULLETINS, TECHNICAL:
WARRANTY, PREPARATION OF
Development of the following Technical Manuals:
MIL-STD Manuals:
TM 11-1866-13&P, Technical Manual, Operator and Field Maintenance Manual Including Repair
Parts and Special Tools List for Electronic Timing Group OA-9523/T (NSN 589*-**-***-****),
31 December 2013.
TB 11-589*-****-**, Technical Bulletin for Accessory Kit, Electronic Equipment MK-3309/TSC, NSN: 599*-**-***-****, Satellite Transportable Terminal (STT), AN/TSC-185(V)1 (NSN 589*-**-***-****) and AN/TSC-185(V)2 (NSN 589*-**-***-****), 24 January 2013.
TM 11-589*-****-**&P, Technical Manual, Operator and Field Maintenance Manual Including
Repair Parts and Special Tools List for Satellite Transportable Terminal (STT), AN/TSC-185(V)1 (NSN 589*-**-***-****) and AN/TSC-185(V)2 (NSN 589*-**-***-****), 31 December 2013.
TM 11-589*-****-**&P, Technical Manual, Operator and Field Maintenance Manual Including Repair Parts and Special Tools List for Unit Hub Satellite Terminal (UHST), AN/TSC-198 (NSN 589*-**-***-****), 31 December 2013.
TM 11-589*-****-**&P, Operator and Field Maintenance Manual Including Repair Parts and
Special Tools List for Regional Hub Node AN/TSC-14, NSN 589*-**-***-****, 31 December
2013.
Commercial Manuals:
522*-**-****, Technical Manual, Operator and Field Maintenance KA Band Regional Hub Node
(RHN) Terminal, Kuwait.
523*-**-****, Technical Manual, Operator and Field Maintenance KA Band Regional Hub Node
(RHN) Terminal, Landstuhl
Miscellaneous Documents:
Work Authorization Document (WAD) W0102 - Verifying IntelliPower UPS Battery Charger
6442-50-0016r – Linear Power Factory Acceptance Test.
FAT procedures for various systems
Current Software Experience:
AutoCAD 2013
o Create and manage illustrations for technical manuals.
o Create and modify engineering drawings according to ASME Y14.100M
Dassault Systemes Draftsight
Adobe FrameMaker 11 (Structured and Unstructured)
Adobe Illustrator CS6
Adobe Photoshop CS5
Adobe RoboHelp (HTML) 10
Adobe Captivate 6
Microsoft Suite 2010
Microsoft Project 2007
Windows XP, Windows 7
Self-Employed (Freelance Writing) 2010 - 2012
Writing reviews of various products tested for consumer's evaluation prior to purchase. Submission of reviews to various manufacturer sites, blogging sites and forums.
Southeastern Data Cooperative, Inc., 2003 - 2010
Senior Technical Writer/Web Help Developer
100 Ashford Center North – Atlanta GA 30338 – 770-***-****
Primarily responsible for the analysis, design, development, implementation, and evaluation of the on-line help systems for billing/accounting software that serves the utilities industry.
On-line help systems include; Consumer Accounting System (Billing), General Accounting
System (Accounting), Capital Credits System, Bill Presentment and Payments (online-billing).
Analysis, design, development, implementation, and evaluation of interactive tutorials that were integrated with the help system or as stand-alone products.
Supervision of Technical Writers.
Maintenance of software support documentation (Parameters, Billing Program, database
documentation, etc).
Work with on-site and off-site programming personnel in the integration and implementation of the help system.
Documentation Project management using the ADDIE model.
Transdyn Controls, Inc., 1998 to 2003
Lead Technical Writer
2855 Premier Parkway – Duluth GA 30097 – 678-***-****
I was directly responsible for the development of Operation and Maintenance Manuals, Software Operations Manuals, on-line Help and training programs.
Boston CA/T Integrated Project Control System- Hardware Operation and Maintenance
Manuals, Computer System Operator's Manual (CSOM), Computer System Supervisor's
Software User Manual (CCSSUM), Control Center Operator's Software User Manual (CCSSUM),
Software Operation and Maintenance Training Program, Hardware and Operation and
Maintenance Training Program, On-line Help documentation and training programs.
PenDOT Automated Traffic Management System - Operator Software User Manual,
Supervisor's Software User Manual, Online Software Documentation, Operator Software Training Program.
Delaware Memorial Bridge Traffic Management System - Software Operator's Manual,
Software Administration Manual, Software Operator's Training Program, Software Administration Training Program, Software Maintenance Training Program
In addition, I had established and designed a documentation control system (MS Access and Visual Basic versions) that allows for the complete control and management of internal and external documentation generated for the purpose of in-house and end-user documentation and training.
References:
Kyle Good, Recruiter, Aerotek Engineering: 770-***-****, ******@*******.***
Bruce Morris, Program Manager, General Dynamics SATCOM: 678-***-****, **********@***.***
Jose Rodriquez Estavillo, Program Manager General Dynamics SATCOM: 408-***-****, ************@*****.***
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