Maintenance Management

BRYAN SUAREZ

** ********* ******

HACKENSACK, NJ

201-***-**** (C)

201-***-**** (H)

BNS1968@GMAILCOM

QUALIFICATIONS

. Installation, configuration and daily administration of Windows

****/****/2012 Servers

. Substantial experience working with and removing Spy-

ware/Malware/Trojans/Viruses

. E-Mail Administration using Microsoft Exchange 2003 and Outlook

2003/2007/2010

. Windows XP/7/8 Pro installation and troubleshooting experience

. Remote and local printer administration on 32/64 Bit Platforms

. Administration of Cisco VPN accounts and maintenance of the Cisco VPN

Concentrator

. Work with TCP/IP, DHCP, DNS, WINS, SMTP,VPN and POP3

. Symantec Certified specialist 12.1

EXPERIENCE

Network Administrator

COSCO Container Lines, Secaucus, NJ Jan 04- Present

. Extensive support administration for 30 sites with over 700 users

. Implementation, management and maintenance of Symantec Endpoint

Protection Manager

. Transitioned entire infrastructure from Symantec Antivirus to Symantec

Endpoint protection

. Point of escalation for the Helpdesk and management on complex issues

. Daily monitoring of servers in all sites through visual inspection and

monitoring tools

. Built, configured and maintained Windows 2003/2008 Servers for various

applications

. Exchange administration, creation of mailboxes troubleshooting various

issues

. Active Directory support including account creation, deletion and daily

maintenance

. Provide 2nd/3rd Level Support to the Helpdesk for all regions using call

tracking system

. Created and maintained Cisco VPN user accounts using the Cisco ACS system

. Support and maintenance of Windows2003/2008 and 2012 Servers

. Local and remote end user support for all issues

. Desktop support issues, including Spy-ware removal and virus removal

. Provided managers with weekly reports

. Worked with Windows servers VMware VSphere 4.1 Platform

. Tested operating systems and fixes using VMware Workstation

. Websense implementation, management and administration for 16 sites

. Worked on ticket assignment and issue escalation to meet KPI standards

Desktop support/System Administrator Jan 03-Dec 03

J Fletcher Creamer & Son, Inc, Hackensack, NJ

. Daily administration of user accounts and groups using Active Directory

. Provide daily helpdesk/desktop support for over 200+ users in multiple

locations

. Technical support calls to vendors to replace parts or resolve vendor

specific problems

. Perform operating system service pack upgrades, program updates and

patches

. Monitored Server event logs on a daily basis, and corrected any errors

that may have occurred

EDUCATION

Fairleigh Dickinson University Computer Career

Fairleigh Dickinson University, Teaneck, NJ

Major: Business Management /Management Information Systems, May 1991

LinkedIn Profile: https://www.linkedin.com/pub/bryan-suarez/66/54a/756

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