Project Manager Technical Writer
Resume:
ron frager – technical writer
***.******@**.******.***
Qualifications Summary
tt
Technical writer, editor and trainer with extensive experience in a variety of industries, both public
and private, ensuring clients have the most clear, clean, concise and accurate documentation
possible. Managed technical writers, led projects, wrote, designed and edited technical documents
for a variety of user groups and communities for over 15 years. This includes delivering both hard
copy and on-line documentation on time and within budget. These have included:
Led Sarbanes-Oxley (SOX) team and dealt with both internal and external auditors making
sure all SOX policies and procedures were written and adhered to.
Monitored all internal IT General Controls to ensure compliance.
Update out-of-date documentation and bring it into compliance.
Develop Corporate presentations.
Create Disaster Recovery and Business Continuity Plans .
Prolific in graphic design capabilities which helps enhance documentation. Also experienced in a
variety of software packages, including RoboHelp, SharePoint, LiveLink, Dreamweaver, Fireworks,
and more.
Technical Skills
• MS Office (All versions through 2010) • RoboHelp (through version 8)
• Visio Enterprise • Adobe Distiller
• Front Page • Dreamweaver
• SharePoint • Fireworks
• LiveLink • Captivate
• FrameMaker • Harvard Graphics
Experience Overview
State of Wyoming (May 2014 to present)
Research, create and write Operational Assessment document.
Develop Request for Information (RFI) and Request for Proposal (RFP).
Colorado Operations Resource Engine (CORE) (January 2014 to May 2014)
Edited all training materials including PowerPoint presentations, Step Action Tables and Job
Aids.
Loaded data into CORE training system and coordinate mapping with conversion team.
Vermont Health Connect (VHC ) (2013 to 2014)
Developed and edit policies and procedures.
Researched, wrote and edited Release Notes.
Coordinated user documentation with developers and business analysts.
W orked closely with Deputy Project Manager for special ad hoc assignments.
Connect for Health Colorado (C4HCO) (2012 to 2013)
Developed all policies and procedures to comply with the Affordable Care Act (ACA).
Maintained and administer SharePoint site for team folders.
Created training documentation.
Trained new users.
Managed team of technical writers.
6356 S Jackson St Centennial, CO 80121
ron frager – technical writer
***.******@**.******.***
United States Government (2011 to 2012)
Department of Interior – National Business Center (NBC)
Supervise technical writers and Plan of Action and Milestones (POA&M) analysts who update
and maintain 33 high-level security applications.
Lead in designing, writing and maintaining Standard Operating Procedures for security
applications implemented throughout the Department of Interior.
Conduct interviews with stakeholders and draft annual Internal Control Reviews (ICR) .
Develop and edit Briefing Decks for presentations conducted by Authoriz ing Officials (AO),
Certifying Officials (CO) and Chief Information Security Officers (CISO).
Validate expired and non-compliant documentation and update it to be current and in
compliance.
State of Indiana - Healthcare Exchange: (2011)
Under the aegis of Deloitte consulting managed technical writers.
Responsible for translating complex flow charts into easy-to-understand procedures.
Maintained and updated Affordable Healthcare Act (ACA) documentation.
Lockheed-Martin: (2009 - 2011)
Edited, formatted and re-wrote Titan Moon Exploration (TiME) operations manual.
Checked at schematics, formulas and equations for accuracy.
Staples: (2009)
Researched and wrote PCI documentation for an up-coming PCI audit.
Developed all compliance documentation for PCI audit.
Updated and verified accuracy of Disaster Recovery and Business Continuity Plans.
National Cinemedia (2007 – 2009)
Designed, wrote, edited and maintained all IT and Operations documentation.
W rote and continually updated both the corporate Disaster Recovery Plan and Business
Continuity Plans for all offices
Updated the internal SharePoint site ensuring the most recent versions were assessable to
all employees.
Led Sarbanes-Oxley (SOX) team and dealt with both internal and external auditors making
sure all SOX policies and procedures were written and adhered to.
Monitored all internal IT General Controls to ensure compliance.
Designed, wrote and maintained PCI questionnaire for third-party vendors.
Published semi-monthly newsletter that was distributed to all employees in North American
and Europe.
Considered the liaison between the IT department and all other departments in the Denver
office.
Interfaced with subject matter experts (SME) and management when responding to Request
for Proposal (RFP) and Request for Information (RFI) requests.
Created and gave Power Point presentations to the entire department.
US Government (2001 - 2003)
Department of Labor - Mine Safety and Health Administration (MSHA)
W rote and maintained all network security documentation.
Designed and created software user manuals aimed at non-technical government employees.
Created network architecture diagrams that were used for monitoring the entire MSHA network
system.
6356 S Jackson St Centennial, CO 80121
ron frager – technical writer
***.******@**.******.***
Northrop Grumman (2007)
Edited and re-wrote technical documentation received from SMEs.
Updated and maintained LiveLink website so that all authorized employees could access up -to-
date documentation.
State of Colorado – Cyber Security Team (2004, 2006)
Edited the Incidence Response Plan (IRP) for the Cyber Security Team. This plan was originally
written by several individuals. My assignment was to edit the plan for accuracy, consistency,
grammar and voice.
Salomon Smith Barney (1996, 2000)
Designed and conducted training sessions for brokers moving over to the new Smith Barney
system.
Designed, wrote and edited marking brochures for a wide-range of retail financial products
including personal finance and retirement planning.
Qwest Communications (1997 – 1999, 2001)
Managed group of technical writers.
Ensured all documents were in place so that Qwest passed its IBM and Sun Systems
certifications.
AT&T (2000)
Managed technical writers.
Researched, designed, wrote and edited all documentation for the Gordian project.
Boeing Aerospace
W rote and maintained manufacturing documentation for wing skins, wing and tail spars and
trunion gears.
United Banks Service Company
Managed Technical Documentation Department.
Developed and maintained a library of manuals used by employees of the 24 banks serviced by
this data processing center.
Oppenheimer Asset Management Company
Managed a staff of twelve consisting of technical writers, documentation librarians and security
administrators for this $9-billion operation that traded 25 mutual funds internationally.
Education
B.A. – Journalism and Communications
6356 S Jackson St Centennial, CO 80121
Contact this candidate