Customer Service Sales

L ASHU NDA PO I N T ER

**********@*******.***

312-***-****

H IG H L IG H TS OF QUAL I F ICAT IONS:

• Well-organized and detail-oriented.

• Able to work independently or in a team-oriented environment.

• Proficient in M icrosoft Office Word, Excel, Outlook, type 45 wpm/ 8000 keystrokes per

m inute.

WORK H ISTORY

Neal Mast & Son I nc.

2014

Grand Rapids, M I

Greenhouse Associate

• Staff member at Wal-Mar t Greenhouse as a seasonal employee.

• Worked outdoors in increment weather, harvested plants and renovation tasks

t hroughout garden center at various locations.

Kelly Service, I nc.

Lombard, I L 2013

Call Center Representative

• Worked at AllState’s catastrophes team as a Call Center Representative handling both

i nbound and outbound customer calls.

• Maintained database management of all call center customers.

SNI Companies

Downers Grove, I L 2012 - 2013

Call Center Representative

• Performed reception of all inbound customer calls through FTD orders.

Manpower

Oak Brook, I L 2011 -

2012

Customer Service Associate

• Assisted with retail sales, special event customer service, stocked store inventory, and

assisted with food service.

G ram Tel, I nc. 2008 -

2009

Lombard, I L

RECEPT ION IST

• Handled both inbound and outbound calls to update client’s information into sales force

database.

• Responsible for daily invoices, weekly reports, and signing all clients in and out of

facility.

• Created spreadsheets, memos, and scheduled upcoming meeting with new clients.

• Responded to email inquiries in a prompt and efficient manner.

Creative Children’s Daycare

2002 - 2009

Oak Park, I L

TEACHER

• Developed daily lesson plans for pre-school curr iculum.

• Implemented developing social, emotional, physical and intellectual language skills.

• Provided instruction to pre-school students to help mold their large and small motor

skills.

A Safe Haven 2000-2002

Chicago, I L

ADM I N ISTRAT IVE ASSISTANT

• Planned outings to help enhance self-help skills

• Maintained clients files, faxed, mailed and copied documents

• Case noted individuals progress

• Took inbound calls to process client’s information to excel in program

OTHER EMPLOYMENT:

Orion’s M ind 2007-

2008

Chicago, I L

TUTOR (Tempora ry position)

• Provided hands-on curriculum to increase neural connection, facilitated learning, built

k nowledge and enhanced mental dexterity.

• Worked with school age children to improve math and reading skills though fun games.

Macy’s

Oakbrook, I L 2005-2007

SALES ASSOCIATE/MERCHAND ISE TEAM MEMBER

• In teracted and fulfilled customers’ request daily.

• Prepared store for opening/ inventory of cash drawer.

• Maintained merchandise assortments, pricing integrity and order processing.

• Implemented new procedures during t ransition from Marshall Field’s to Macy’s,

i ncluding pulling old branded merchandise and implementing new security procedures.

EDUCAT ION:

T ri ton College

05/19/2012

River Grove, I L

Associate in Ar ts Degree

Completed

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