Customer Service Representative

Rose M. Colon

**** ****** ***** ***** **** Mills, NC 28348

910-***-****

****.*******@*****.***

QUALIFICATIONS:

. Customer Service

. Bilingual English/Spanish with the ability to translate

. Multi Line Phone System

. People Soft

. Inventory Control

. Oracle

. Proficient in Microsoft Word, Power Point, and Excel

EXPERIENCE:

9/12-Now Professional Communications (ProComm)

Hope Mills, NC

Operator

. Answer calls in an in-bound call center atmosphere

. Answering service for a host of different clientele

. Follow each individual client's script

. Type caller's information into the script, ensure 100% accuracy in

spelling and comprehension

. Take orders over the phone for customers via credit card and check-by-

phone

. Schedule appointments for doctor's offices, plumber's driving schools

and other various businesses

. Averages over 200 calls each day

4/11-9/12 Global Credit Education

Fayetteville, NC

Customer Service Representative

. Interacted with customers via phone and in person

. Answered Customer questions about credit bureaus

. Preformed data entry tasks

. Generated Reports on a Weekly Basis

11/10-4/11 Staffing Alliance (Unilever, Home personal care)

Raeford, NC

Administrative Assistant

. Generated weekly, quarterly and annual loss reports using company

analytical database (Capture)

. Created graphic images in MS PowerPoint to represent processes,

equipment operations, loss tree

. graphs and improvements

. Interacted with packaging and compounding teammates to develop SOP's

. Participated in building TPM activity boards

10/08-6/09 Perdue Farms

Rockingham, NC

Human Resource Clerk

. Entered employment applications of perspective employees in People

soft

. Maintained time and attendance, correcting time in Kronos (automatic

time tracking software)

. Completed and disputed unemployment claims that had no legal

precedent

. Translated Spanish to English for supervisors, Managers and Medical

professional

7/08-9/08 Nordic Cold Storage

Benson, NC

Customer Service Representative/Transportation

. Scheduled appointments for export loads

. Ensured all export paperwork was completed and signed by USDA

. Printed paperwork for outbound and inbound loads and drivers

. Maintained employee records, benefits and payroll

. Maintained office organized and sanitized

. Maintained direct contact with floor personnel guaranteeing fresh,

on time shipments

1/06-7/08 Prestage Foods, Inc.

St. Pauls, NC

Administrative Assistant/Payroll Clerk

. Responsible for the daily input of time and attendance in company

specific software

. Printed daily punch audit report for management review

. Updated wage verification forms for current and previous employees

. Update attendance reports daily for all department managers and CEO

. Tracked employee sales and entered daily amounts in spreadsheet format

with excel

4/05-1/06 Perdue Farms

Fayetteville, NC

Quality Assurance Associate

. Perform daily GMP / SSOP / SPS / HACCP verifications

. Took temperature of processed meat

. Condemned meat if not at the correct temperature or cure was not at

the level specified

. Verified all pallets that were loaded on trailers were not damaged

. Involved in Customer Satisfaction Practices

2/02-2/04 Smithfield Packing Company

Benson, NC

Transportation Clerk/Dispatch

. Checked drivers in and out

. Inputted data into excel and TTS system

. Worked closely with key personnel assuring customer pickup and

deliveries were on time

. Addressed customer complaints

. Ensured driver paper work is in order, made corrections as necessary

. Ensured prompt feedback and provided resolution that were appropriate

EDUCATION:

May 1987 King High School High School Diploma

Tampa, FL

REFERECNES: Available Upon Request

.

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