Development Human Resources
Resume:
C. Danae Vigil
**** ******* ***** *****.*****@*****.*** Cell: 210-***-****
San Antonio, TX 78245
Experience in collections, credit card and internet fraud, human resources
functions, benefits, health and welfare, and customer services. Experienced
in account management, customer services, and fraud loss reduction.
Over ten years experience in high volume data including both inbound and
outbound call center. Ability to interact interpersonally as well as
written and verbal communication
Technical Skills
MS OFFICE (Excel, PowerPoint, Actimize user
Outlook, Word)
Siebel AVAYA CMS
PeopleSoft Sametime/Office Communicator
Lotus Notes 50+ WPM
Fraud Tracker Pro Google Docs/Google Business platform
Areas of Expertise
Implementing of business Interpretation of business Training and
processes needs development of talent
Analyzing and performing Development of new client Creation of local work
assessments operations instruction
Professional Experience
Xerox Corporation - San Antonio, TX
Fraud Prevention Manager, 04/10-04/12; 11/12 to present
Management of daily Fraud Prevention operational workflow
Coaching, training, and development of Leadership team (direct reports)
Overseeing the development and progress of the Fraud Prevention operational
group and ensuring best practices are used by setting clear objectives,
expectations, and measurements
Creation and development of fraud strategy and mitigation including
development of Fraud Tracker Pro platform; Reduction of fraud loss and
increase of cost savings for department
Responsible for timesheet reconciliation, escalation, delegation of tasks,
setting objectives, career development, and forecasting
Kohl's Department Store Contact Center - San Antonio, TX
Risk Management Coordinator, 04/12-11/12
Responsible for the management of the daily activities of a team consisting
of (15) risk management associates and (1) team lead; Ensuring processes
and procedures align with all compliance regulations
Directly responsible for achieving departmental goals on a monthly basis
including attrition, collections, and adherence
Review and revision of internal RMO processes to maximize efficiencies and
development of procedures
Assist in development of action plans and analyzing volume demand; goal
setting for employees and annual review
Accenture - San Antonio, TX
Credit and Collections Analyst (Supporting Microsoft Entertainment &
Devices), 08/08 to 05/09
Minimizing losses and maximizing revenue by closely monitoring deductions
and payables according to contractual agreement and industry standard
Daily monitoring and analysis of deductions taken; Creation of reporting
material indicating trends, processes, and work instruction necessary for
collection/business needs.
Benefits Analyst (Supporting GMAC), 10/07 to 08/08
Resolving incoming benefit related cases, provide appropriate paperwork to
support processes and ensure compliance with client policies
Maintain up-to-date knowledge of client policies, statutory requirements
and special handling procedures.
Development of local work instruction, including work flow chart material,
protocols, and procedures for high level review and implementation
Assist in complete stabilization and full capability of effective time
management in the development of new client operations, improvement of
processes, process implementation, and work instruction. Training and
development of new hires to ensure proper understanding of work instruction
and standards including testing and evaluation of processes post launch
Education and Training
SACMDA - San Antonio, TX Graduated
11/2006
.Successful completion Computer Information Technology I (98%
grade average)
.Successful completion of Operational Excellence (Accenture,
2008)
Volunteer Experience
ChildSafe - San Antonio, TX
.Participation in numerous fundraising events including "Art 2009 - 2010
From the Heart," career and college internship fairs, and
various community initiatives
References: Provided upon request
Contact this candidate