Customer Service Representative

Adam Feigenbaum

***** ******* ***** 443-***-****

New Freedom, Pennsylvania 17349 ***********@*****.***

SKILLS

• Microsoft Excel, Outlook, and Word.

• Proficient with multiple copy machines, as well as I Pro and E-Copy knowledgeable.

EMPLOYMENT HISTORY

M.B. Klein Inc.

Customer Service Representative 03/12 - Present

• Worked with customers over phone and email to provide information and help with purchase of

merchandise

• Work with management for problem resolution and to help prevent future problems

• Knowledge of shipping schedules and tracking of incoming and outgoing orders.

Best Buy 10/10 – 03/12

Digital Life Specialist

• Works with customers on daily basis to assist them with whatever their specific needs are.

• Helps keep all the products and surrounding areas in order.

• Knowledgeable of all the products, and services associated with Digital Life and more.

Pitney Bows - PHH Arval Fleet Management 03/09 – 10/10

Customer Service Team Lead

• Assisted manager in the daily operation of the fax center.

• Supervised the activities of customer service team in the department.

• Responsible for employee evaluations, and when necessary, disciplinary actions

Kelly & Associates Insurance Group 07/08 - 12/08

File Clerk.

• Helped run the day-to-day operations of mailing and billing.

Pitney Bowes Management Services 11/03 – 06/08

Customer Services Lead Associate

• Helped run the day-to-day operations of mail, copy, and fax centers.

• Created and maintained spreadsheets for the billing of clients, in addition to their mailing and

duplications needs.

• Assisted other Pitney Bowes sites in retaining contracts to improve customer relations and

productivity, as well as trained new personnel on procedures and equipment.

EDUCATION

• Abraham Lincoln - - June 1994 - - Other - - New York, New York

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