CLAIRE GUSTAFSON

**** * ******** **.

Denver, CO 80246

www.linkedin.com/pub/clairegustafson

720-***-**** acey0m@r.postjobfree.com

SENIOR TECHNICAL WRITER / BUSINESS ANALYST

Over 17 years in technical communications developing product documentation for users and

administrators of complex database software. Organized, accountable professional who works

independently or collaboratively in local or remote team environments, and concisely explains

complex information using simple and clear communication. Recognized for the on-time delivery of

high quality and technically accurate documentation, and developing solutions that improve

documentation quality and the internal processes to produce it.

Extensive experience with

• Writing and editing technical documentation in multiple disciplines.

• Planning and managing critical project components to meet established deadlines.

• Interviewing subject matter experts.

• QA experience in software development, including scheduling, testing, defect tracking and

finding resolution to complex database issues.

TECHNICAL SKILLS

OS and Platforms Windows 7, Windows XP, multiple UNIX platforms

Desktop Publishing Adobe FrameMaker, Adobe RoboHelp, Adobe Captivate, Adobe Acrobat,

Microsoft Word, PTC Arbortext

Markup Languages HTML, XML

Online Help HTML Help, Web Help

Multimedia Adobe Photoshop, TechSmith SnagIt

Other Applications Microsoft Office Suite, JIRA, UniData. UniVerse, Rational Clear Case

Methodologies Waterfall, Iterative, and Agile (Scrum)

PROFESSIONAL EXPERIENCE

ROCKET SOFTWARE, Denver, CO 1994 – 2013

Held 3 positions and promoted twice during tenure with this relational database software company

with worldwide customers and licensed installs in the automotive, academic, retail, financial services,

and telecommunications industries. Formerly IBM Corporation, Informix, Ardent and Unidata,

respectively.

Senior Technical Writing Specialist 2001 – 2013

Sole technical writer for 2 database servers. Collaborated with 19 developers, QA testers and

product owners to ensure on-time, high quality production of 55+ user manuals, release notes and

online help. Planned, developed, and revised procedural, conceptual, and reference information for

new product features and integrations, release notes, and urgent HotFix documentation.

• Reduced the number of required writers from 10 to 1 while continuing to meet required

deadlines.

• Reduced the number of documentation backlog issues from over 400 to less than 25.

• Tested new releases of databases and tools, entered defect issues when detected, and tested

the fixed software.

• Created and maintained Eclipse Help, Web Help and HTML Help and developed Captivate

interactive training modules for database tools.

Technical Writing Specialist 1997 – 2001

Collaborated with 8 technical writers to document 2 database servers. Worked with 30 developers,

QA Testers and product owners to ensure on-time, high quality production of 61+ user manuals and

release notes. Planned, developed, and revised procedural, conceptual, and reference information

for new product features / integrations, release notes for maintenance releases at 3-month intervals.

• Received high marks from Product Management VP and product owners for product quality and

meeting aggressive release deadlines in a rapidly changing environment.

• Promoted to Senior Technical Writer based on ability to successfully multitask and handle large

number of assignments with concurrent deadlines.

• Provided peer reviews for other technical writers.

• Chosen to deliver training to international audience for major new feature of database.

Technical Support Specialist 1994 – 1997

Provided technical support to external customers, vars, and internal field associates for the UniData

relational database. Used internal tracking system to track and resolve customer issues. Served as

liaison between customers and management, support groups, and the business unit.

OTHER EXPERIENCE

NATIONAL FANTASY BASEBALL & FOOTBALL ASSOCIATION, Las Vegas, NV

Provided indirect and unobtrusive assistance, guidance and supervision to keep live drafts flowing

smoothly. Maintained list of drafted players, auction "money'' and verified leagues complied with

league rules and requirements for a live draft.

EDUCATION AND PROFESSIONAL DEVELOPMENT

• 105 credit hours, English Major University of Colorado, Denver, CO

• Advanced FrameMaker

• FrameMaker Structured Writing and XML

• Performance and Training Needs Analysis

• Instructional Design and Development Workshop

• Information Mapping Structured Writing

• Indexing and Mind Mapping

• Online Captivate Essentials

ADDITIONAL INFORMATION

• Provided predictions and analysis on ESPN for Fantasy Football.

• Provided support for communications with White House Advance Team during Presidential

visits.

• Managed and performed tasks for charity and professional golf tournaments (media operations,

transportation).

• Member of Winstar Farm StableMates club (Versailles, KY) which provides information,

research opportunities and events for the thoroughbred horse racing industry. Currently providing

online help system for members.

Contact this candidate