Customer Service Manager

Location:

Posted:

July 14, 2014

penelope Penelope Fenton . **** Glasgow Circle . Birmingham, AL

************@**********.*** . cell: 205-***-****

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RESUME

SUMMARY OF EXPERIENCE

Marketing Manager, Production Coordinator, Customer Service Supervisor,

Advertising Traffic Manager, Graphic Artist and Account Representative, for

printing/direct mail firms and Operations Manager for radio broadcasting,

developing prospective clients, utilizing advertising, telemarketing and

direct mail. Highly technically skilled in sheetfed/webfed offset printing

and finishing, production and coordination. Coordinated medical

Postgraduate Program. Developed and maintained online Continuing Medical

Education credit claiming and data for participants and ACCME. Computer

skilled in Mac and PC: Quark; Pagemaker; PhotoShop; Pages; MicroSoft

Office; KeyNote; website design; ftp; computer graphics and podcasting.

HIGHLIGHTS OF EXPERIENCE

2006 - 2014 - Postgraduate Program Coordinator and CME Coordinator

American Society for Reproductive Medicine

1999 - 2006 - Manpower Temporary Services - a variety of fun jobs

1994 - 1997 - Production Coordinator,

Ebsco Media

1987 - 1994 - Production Coordinator & Supervisor, Customer Service,

Commercial Printing

1985 - Present - VP Operations

Sammy Lee Enterprises

1983 - 1985 - Marketing Services Manager,

Champion Press/Webprint

EDUCATIONAL BACKGROUND

1984 Graduate ADMA Certificate Course in Direct Marketing; Pan Pacific

Symposium; 1982 Postgraduate Degree, Graphics Arts MA, University of

Sydney; 1981 Xerox Professional Selling Skills; Southern Bell Phone Power;

1979 Graphic Arts Industry Seminars; 1976 Bachelor Degree Georgia

Tech/College of the Virgin Islands; 1972 Graduated High School. 1968

Shellback.

INTERESTS

Yachting; classical music; reading; travel; cooking, languages. More

REFERENCES

Anna Carillo: 205-***-****

Robert Feldman: 305-***-****

Paul Bernier 415-***-****