Customer Service Engineer

E r ik a Pál

P ERSONAL SU M MARY

A h ighly motivated, intelligent, ambitious and competent IT professional, young person who is able

to provide front line support and to handle 1 st/2nd l ine support calls, resolve complex technical IT issues

and sale, passionate about providing outstanding customer service. Erika is more than confident,

hardworking with excellent attendance and punctuality records who can work equally well alone or as

part of a team. She is f lexible, resourceful and willing to take full ownership of user’s problems until they

a re fully resolved.

Currently looking for a suitable position within a forward thinking company.

WORK EXPER I E NCE

-IT support, Helpdesk-Unisys ( 1 st/2nd l ine)February 2013 –May 2014 -Software Engineer ( Perceptive

Software by Lexmark) May 2014-Present

Duties:

Providing 1st/2nd level technical support to customers

Configure customers web pages

Installing, configuring and t roubleshooting computer hardware systems and IT software

Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail and chat

support

Developing the infrastructure and systems to meet the companies needs

Designing templates and moving them to databases

Configuring and managing backup & restore procedures

Induction t raining for new staff

Setting up new users' accounts and profiles and dealing with password issues

Handling a large volume of inbound calls and enquiries

ACADE M I C QUAL I FYCAT IONS

Salamon Ernő H igh School (2003-2007) Informatics and

M athematics

P ERSONAL DETA I LS

E ri ka Pál - 1066 Budapest, Teréz körút 23 / 2/ 10b, Hungary

-T: 003*-**-***-****

-E: *********@*****.***

-DOB: 27.11.1988

-D r iving license: YES

-Nationality: Hungarian

C ur r iculum Vitae

-Personal I nformation:

Name: E rika Pál

Date of birth: November 27, 1988

Nationality: Hungarian

Gender: Female

Contact Number: 067*-*******

Address: 1066 Budapest, Teréz körút 23/ 2/ 10b

E-mail address: *********@*****.***

-Academic Background:

Lyceum of mathematical theory and computer science. Bachelor I nformatics.

Computer skills :Knowledge of Windows user, I nternet, M icrosoft Office (Access, Excel, Word)

-Languages:

N ative language: Hungarian

-Spanish: Advanced oral and w r itten

-English: Advanced oral and w r itten

-I talian: Advanced oral and w r itten

-Romanian: Medium oral and w r itten

-learning F rench

-Experiences:

-May 2014- Present : Global Service Support Engineer (Software Engineer): Perceptive

Software by Lexmark company

-February 2013- May 2014 : Unisys Kft., Budapest- 1 st/2nd level helpdesk support, agent for more

accounts

-July 2010- October-2012: Ha rd Rock Cafe, Puerto Banus, Spain-receptionist (hostess,

r eservations, customer service, assistant) and selling in the clothing store(inventory, sales

control)

-December 2011: Grand Opening T rainer in Ha rd Rock Cafe Budapest (training responsibilities

-preparing the trainees for the theory and practice),schedule of the staff,preparing the Opening, i nventory.

-December 2009-June 2010: New York Burger, Madrid, Spain-receptionist (reservations,

customer service)

-September2009-December 2009: Hostal P rincipado, Madrid, Spain-receptionist, costumer

service,hotel assistant

-January 2009-September 2009: Geovillage Sport Wellness & Convention Resort, I taly-customer

service, receptionist, hotel assistant

-June 2008-Dicember 2008 Bella Vista Hotel, Riva del Garda, I taly, receptionist, customer

service, hotel assistant

-Between 2004 and 2007: internship in hotels as customer service, receptionist and

a dministration assistant

-Hostess Armani Caffe in I taly (Milan), Billionaire (Porto Cervo, Sardinia), Country Club

( Porto Rotondo, Sardinia), in December 2009: model for Fashion TV (Genova, I taly)

-Fu rther detai ls of interest:

-Papers ok ( Hungarian nationality)

-B driving license

-Hobbies : drawing, painting, creativity, sports and dance

Contact this candidate