Customer Service Representative

Summary of Qualifications

Highly motivated administrative professional with 10 years experience

providing executive level support. Self-starter with exceptional

interpersonal and organizational skills, and a proven history of managing

multiple projects simultaneously while supporting daily office operations.

Expertise in calendar management, multi-line phone systems, meeting

coordination, expense reporting, travel arrangements, and budget

administration.

Experience

Esteem Insurance 05/2003 - 09/2013

Executive Administrative Assistant

Establish new administrative procedures reducing expenses by 30% in the

first year?

Restructure the system of proofreading reports and correspondence?

Develop policy manual with help of operations and HR Department?Other

Duties?

Prepare written reports, letters and made travel arrangements?

Maintain records, confidential files and specific reports?

Schedule meetings and maintain calendars

Verizon Wireless 08/2000 - 03/2003

Customer Service Representative

Provided excellent customer service by answering questions regarding

the status of various accounts in a timely

manner via telephone, e-mail and written correspondence

Managed a high-volume workload within a deadline driven environment

Authorized payments and payment arrangements for customers

Understood the needs of the customer and company to administer a plan

that satisfied both service and

demand

Education

Langham Creek High School 09/1994 - 05/1998

General Studies

Prairie View A&M 08/1998 - 12/2000

Business Administration

Skills

?. Strong analytical, interpersonal, communication and organizational

skills.?. Strong background in office administration and project

management?. Experience in handling confidential paperwork?. Excellent

customer-relations background?. Software: Outlook, QuickBooks, Microsoft

Office Suite, WordPerfect, AS400, ADP, SAP?. Knowledge of ICD-9 codes, CPT,

medical terminology, insurance verification process, Medicaid policies?.

Typing 50 WPM?. Database management, account reconciliation, A/P and A/P

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