Sales Representative Customer Service

ROBERT LLOYD DIEDE

**** ******* ***** ****** #*** ? Anoka, MN 55303

612-***-**** ? *.*****@*****.***

OPERATIONS MANAGEMENT / SUPPLY CHAIN

. Motivated, loyal professional offering a solid educational background

in management and more than 20 years of business management

experience.

. Tactical planner; skilled at understanding the interconnectedness of

processes with an exceptional ability to analyze, plan, and implement

simplified solutions.

. High commitment to customer service with a personal philosophy of

"putting myself in the position of the customer."

. Expertise includes: Customer Relations, Inventory Management, Fiscal

Management, Strategic Planning, Process Improvement, Training &

Motivation, Cost Containment, Problem Resolution, and Research &

Analysis

EDUCATION & CERTIFICATIONS

ST. CLOUD STATE UNIVERSITY (SCSU), St. Cloud, MN December 2009

. B.S. Management (Operations) - GPA: 3.19

. SCSU's G.R. Herberger School of Business is Nationally Accredited by

AACSB

. Nominated for Excellence in Leadership Award from CSOLD

. O.S.H.A. - Ten (10) Hour - October 2010

. Lean Manufacturing - Anoka - Ramsey Community College Professional

Training Center - December 2010

PROFESSIONAL EXPERIENCE

CNH, Benson, MN

2012 to Present

Materials Planner

Analyze MRP daily and make adjustments currently for 952 separate parts

based on inventory and supplier delivery schedules.

Work with suppliers and SQE in processing PPAP paperwork in a timely

fashion so as not to impact the production line.

Control on hand inventory levels from 64 different suppliers.

. Kaizen to improve high volume low cost parts distribution and

inventory levels

. Kaizen to lower days of supply for navigation equipment.

. Kaizen to decrease damage to cooling components

WCM Autonomous Maintenance pillar member.

. Weekly 5's audits

RFA/MN Engineering, Eden Prairie, MN

2011 to 2012

Supply Chain Engineer on-site at Caterpillar Global Paving

Perform duties with SAP involving both internal PFEP and external PFEP.

Pneumatic compacters NPI program Logistic focus team representative.

Volunteer to help other team members when needed.

. Assisted in the Material Master changing of warehouse strategy for the

$3 project.

. Successfully pulled parts from three different locations to build nine

pilot CW34's and four CW14's offsite.

. Identified and oversaw the removal of obsolete hardware and

consolidation of some hardware racks on the paver and rotary mixer

line.

. Oversaw and managed the setup of new hardware racks for the asphalt

compactor, soil compactor, and pneumatic compactor value stream

transitions.

. Oversaw and managed the reinstallation of the cold planer mill line

. Developing the CW34 and CW14 PFEP setups and determining "pull"

candidates.

. Successfully re-laid out the PCOM Line for production and parts

delivery to the line.

. Oversaw a project that dramatically improved both the inventory

accuracy and kitting accuracy for the soil compactor line.

. Sent out the daily point of use email.

CABELA'S, Rogers, MN 2008 to 2011

Inventory / Supply Management

Perform product/freight inventory functions: unloading, warehouse stocking,

and floor distribution Conduct cycle counting, inventory verification,

and back-stocking inventory to warehouse. Assist with changing and

positioning of displays in flex areas to increase sales. Volunteer to

support other departments when needed.

. Identify inventory discrepancies and complete paperwork to resolve

problem.

. Forged an initiative to resolve problem when paperwork process failed:

contacted manager and personally resolved inventory issue which saved

wasted time and money pulling and back-stocking same products.

. Devised process to maximize usage of sales space in bait-shop for

overstock item to eliminate back-stocking and reduce labor costs.

. Accepted and met a challenge to solely move five bins of product to

floor during one shift (typically handled by three employees).

. Expedited restocking of products by separating into subgroups and

devising a plan which minimized walking.

ANDERSON-LADD / HALDEMAN-HOMME, Minneapolis, MN 1995 to 2007

Sales Representative (1995 - 1998); On-Site Project Manager (1998 - 2007)

Served both as a sales representative and an on-site project manager for a

hardwood flooring company.

. Delivered outstanding customer education, service, and follow-through

which created customer loyalty and repeat business.

. Volunteered to install jobs during busy times to maintain customers'

patronage while employed as a sales representative

. Managed 30-40 commercial projects and finished them either on schedule

or early

. Trained and supervised numerous apprentices, over 75% went on to

become journeymen

DIEDE HARDWOOD FLOORS, Minneapolis, MN 1986 to 1995

Co-Owner

. Oversaw all aspects of business including customer service, project

management, purchasing, bidding, scheduling, inventory, and fiscal

management.

. Coordinated deliveries and inspected supplies for quality. Oversaw and

trained apprentices.

. Collaborated with onsite superintendents as well as architects to

verify questions and resolve issues.

. Conducted a pre-job analysis to determine feasibility and post-job

analysis to examine ways to improve performance without sacrificing

quality.

ORGANIZATIONS & LEADERSHIP

APICS (Advancing Productivity, Innovation, and Competitive Success), SCSU

2008 to 2009

. Served as 2009 President and oversaw nine officers. Concurrently

served as Director of Membership and Organizations Board

Representative to SUMO in 2009.

. Restarted organization and boosted membership from 2 to 43 members in

only 2 years.

. Overcame near dissolution of organization by re-energizing members,

overcoming obstacles, and channeling energy to achieve organizational

objectives.

. Recognized as APICS Student Scholar in 2009.

. Helped Chapter achieve Gold Level status two years in a row

SUMO (Society of United Management Organizations), SCSU 2008 - 2009

. Served as the APICS representative to the Board of Directors.

. Volunteered to help with membership drives.

. Volunteered in many successful fund-raising projects.

APICS (Advancing Productivity, Innovation, and Competitive Success),

Central MN Chapter 2012 - Present

. Vice President for Membership

COMMUNITY INVOLVEMENT

Church Volunteer (1987 - present) ? Church School Board Member (1996 -

2000; Chairman 1998 - 2000)

Contact this candidate