Epicor POS Support

Jaffar Chand Shaikh

Email : ******.*******@*****.***

Mobile: 91-976*******

Summary

Jaffar Shaikh is a Senior Support Analyst having over 4 years and 2 months of experience in

Information Technology and has worked on various platforms for IT Infrastructure Support in Retail

domain. I have been working with major Retail clients like McDonald’s & Colehaan.

Adaptive to continuing change, able to incorporate newly acquired skills at the same time plan &

prioritizes to meet deadlines.

Precise and attentive to detail, with proven work habits and professional emphasis on quality and

customer satisfaction

Quick learner, good in coordinating & working in team.

Personal Profile

Marital Status: Married Date of Birth: 07/04/1986 Passport Number: F 4658168

Place of Issue: Mumbai Issue Date: 23 AUG 2005. Exp. Date: 22 AUG 2015

Educational Qualification

Institution K.C. College of Engineering

University Mumbai University

Degree Bachelor of Computer Engineering

Month & Year of Passing May 2009

Percentage (Final Year) 8th Sem. Distinction (72.2%)

Aggregate First Class (65.4%)

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Jaffar Chand Shaikh

Email : ******.*******@*****.***

Mobile: 91-976*******

Technical Skills

Unix, Mac, Microsoft Windows

Operating Systems

Java, C, C++

Software Programming

Languages

Internet Technology HTML 5, XML, JavaScript

Database Languages Microsoft SQL, Oracle

Tools Epicor POS ERP, NewPOS ERP, SAP ISRETAIL,

Eclipse IDE, PeopleSoft CRM, Peregrine Service Center,

WinScp, FTP, PL\SQL Developer, ServiceNow

Reporting Tools SQL Server Reporting Services

Professional Profile

Employer iGATE Computer Systems Ltd, India

Title Senior Software Engineer

Dates of employment April 2010 to till date

Project McDonald’s US IT Infrastructure Support

Type Infrastructure/Application Support

Software NewPOS, Peoplesoft CRM, Peregrine Service Center, WinScp

Client McDonalds Global Corp.’s

Duration July 2010 to Sep 2013

Role Senior Programmer

Restaurant File Maintenance, or simply RFM, is a web based application developed to aid

restaurant managers and integrators to configure all information required to run the NewPOS

sites. RFM populates Point of Sale (POS) registers in restaurants with product changes,

promotions, and other relevant information from a central location, in a secure and reliable way.

The RFM application consists of:

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Jaffar Chand Shaikh

Email : ******.*******@*****.***

Mobile: 91-976*******

A web based application for data management

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An integration component to manage store bound data delivery and store originated data

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delivery

An in store capability to manage local data delivery and support local restaurant data editing

RFM application is Global application, which is accessible from Internet to only authenticated

users. RFM application has been built as three tier model. Below are the key and important

hosting components, which make the application to receive process and generate packages.

These components are being tightly integrated and equipped so that legitimate traffic for

application is accepted in encrypted format, directed to each layer after authentication and

authorization, process the request as requested and store and retrieve data for packages.

Web server

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Application server

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Package Generation server

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Database server

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Responsibilities

Delivering 2nd/3rd level of technical support to POS applications

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Providing IT Infrastructure support to all the stores in terms of Application troubleshooting

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and network related support

Implementation of POS and ERP application in the newly opened stores

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Responsible for working with team members, vendors and other business partners

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Responsible for Incident Management and resolving the Incidents within the defined SLA

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Providing the RCA for the Incident and publishing the same to the stakeholders

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Executing the Stored Procedures and capturing the output

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Resolving Replication Issues

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Responsible for Change Management as and when required

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Resolving the issue as stated by the store person

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Performing the price update and promotion for all the stores

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Updating their databases with latest updates

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Responsible for delivery mechanism like Polling for data transfer between the Head office

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and stores

Worked as communicator with business analysts and implementation teams regarding to

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change requests and prioritization of all bugs.

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Jaffar Chand Shaikh

Email : ******.*******@*****.***

Mobile: 91-976*******

Working on current project to make sure about the completion of work within the defined

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time.

SAP Job Monitoring

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Batch Job Monitoring

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Making sure that all the project deliverables are in line with production system.

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Responsible for User Management

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Executing SQL/csh script and capturing the output.

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Conducting sessions regarding new issues and the resolution.

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Making sure that proper completion and change control procedures are well followed.

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Responsible for various other duties as assigned.

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Delivering weekly, bimonthly and monthly reports.

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Coordinating with the onsite team members.

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Documenting the problem tickets for root cause analysis.

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Knowledge transition to the new team members.

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Preparing the documents which would be helpful in knowledge transition to new team

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members.

Reviewing the knowledge transition plan of the new team members.

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Updating and maintaining the Application Technical\Functional Document Repository.

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Verification of the Application functional\Technical documents composed by the offshore

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team members and publishing it.

Knowledge Gathering for the current project and sharing with team members.

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Project ColeHaan

Type Retail Application Support

Software Epicor POS, ServiceNow CRM, PeopleSoft, MS SQL Server,

UNIX

Client Colehaan

Duration October 2013 to till date

Role Technical Functional Consultant

Born more than a century ago at the intersection of form and function, Cole Haan has been

innovating ever since founder Trafton Cole started making resoleable shoes during the

depression. After being bought by Nike in 1988, Cole Haan began introducing footwear with built in

air chambers, utilizing Nike's cutting edge technology to make everything from women's heels to

wingtips more comfortable than they'd ever been. Today, the NYC based brand takes its

inspiration from the streets of New York City, offering a range of classic staples with their

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Jaffar Chand Shaikh

Email : ******.*******@*****.***

Mobile: 91-976*******

signature twist from outerwear and handbags to heels and weekenders that can stand up to

the rigors of the city and still look good.

Responsibilities

Working on the Retail POS Application

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Resolving the issue as stated by the store person

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Performing the price update and promotion for all the stores.

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Updating their databases with latest updates

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Responsible for delivery mechanism like Polling

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User Management

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Requirements Gathering and analysis.

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Design & Documentation for the defined requirements.

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Support to their databases.

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Running the pre defined scripts

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Ensuring adherence to software quality processes

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Skills

Strong technical skills.

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Excellent communication and writing skills.

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Ability to work on multiple tasks.

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Able to learn new technologies.

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Excellent problem solving skills.

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Excellent SQL database support skills.

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Flexible in work and proactive.

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Customer service attitude.

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Responsible for other duties as assigned.

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Experience with FTP and file transfer.

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(Jaffar Shaikh)

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