Customer Service Representative

[Type the author name]

Sergio Tello

**** ******** ***** *** ******* F L 32839

(KASSY)

323-***-**** - k ********.*****@*****.***

1

Achievement driven, interested in an exciting opportunity that offers me the possibility of professional growth and career advancement

opportunities in your company.

Alpha Academy Magnolia, TX

Objective

Education

• High School Diploma

Lone Star College, Montgomery

Criminal Justice

August, 2014– Current

Walt Disney World Company Resorts Orlando, FL

Experience

• Check in – out, guest with a warm welcoming from different parts of the world.

• Inform customers of services in The Woodlands Area and direct to locations needed.

August, 2012– August, 2013

Hilton Garden Inn of The Woodlands The Woodlands, TX

• Greet guest proactively, exhibiting a high level of expected Disney show.

• Handle cash, foreign currencies, credit card transactions, traveler’s checks and collect other form of payments.

• Assist and problem solve room/theme park related issues for guest using our Disney 4 Keys.

.

March, 2011 – August, 2013

The Woodlands Area Chamber of Commerce The Woodlands, TX

• Greet and acknowledge every customer providing outstanding customer service while working at The Woodlands Mall

Service Desk.

• Maintain outstanding standards, and solid product knowledge.

• Inform customers by showing, and promoting, products or services in The Woodlands Area.

• Use marketing strategies and tactics, product demonstration, and sales, maintaining an awareness of all promotions

and advertisements.

March, 2011 – August, 2013

The Woodlands Convention Visitors Bureau The Woodlands, TX

• Greet and acknowledge every customer providing outstanding customer service when working special events.

• Worked special events and promoted all businesses and events such as Iron Man, Lighting of the Doves, Trick or Treat

Trail, IWow, 4th of July and more.

• Informed and helped with courtesy and a smile with any visiting tourist.

October, 2009 – July, 2013

South County YMCA of Greater Houston The Woodlands, TX

• Signed up customers for memberships or any of our programs such as; Summer Camp, Day Camp, Personal Training,

Swim Lessons and more also took appropriate action to correct any complaints or requests.

• Demonstrated ability to interact with customers from diverse cultures and backgrounds.

• Experience working in: Day Camp, Summer Camp, After School, Out Reach, Day Care, Child Watch, Youth and Adult

Sports and Membership Assistant.

Microsoft Office Power Point, Microsoft Office Word, Microsoft Office Excel,

Certified in CPR & OXYGEN, FIRST AID, Blood Bourne

Skills

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