Customer Service Engineer

AMARNATH BABU NARENDRULA

Mobile# 425-***-****

********.****@*****.***

Professional Summary

Over 14 years of experience in diversified fields of Application Software Design, Development,

Maintenance and Re-Engineering projects using traditional waterfall, Prototype, spiral models,

RUP and Agile/Scrum/XP methodologies.

Extensive hands-on design, development experience using Microsoft Technologies C#.Net,

VB.Net, ASP.Net, ADO.Net, Entity Framework, W eb Services, WCF, WPF, AJAX, MVC,MVC4,

JavaScript, JQuery, KnockoutJS, LINQ, CSS, HTML, SQL Server, SSIS Packages, SSRS,

VC++, ATL, COM/DCOM, MFC

Experienced in Design Patterns, Object Oriented concepts and relational databases including

SQL server, Oracle and ADO.NET, ADO, ODBC database connectivity.

Having more than 6 years of experience in leading the team from technology front as Technical

Leader and being development manager for 2+ years in Mortgage, Investment Banking and

Health Care domains.

2+ years as a Senior Technical Manager delivering software solutions Expertise in Project

Management, ensuring quality deliverables for various projects on -time/cost using Agile

methodologies.

Excellent communication both technical and business fields.

Quick learner with excellent interpersonal skills and communication skills.

Extensive experience in handling cross functional / cross team and collaboration skills

Expertise in delivery strategy for time to market and fast paced projects based on business

needs.

Expertise in team management, coaching, hiring

Work Experience:

Organization Designation Duration

T-Mobile via Ciber Inc Senior Consultant May 2014 to Till date

Bank of America Senior Technical Manager June 2007 to Apr 2014

Dec’2004 to May’2007

Thomson Reuters Senior Software Engineer

Nov’2003 to Dec’2004

Misys Healthcare Systems Senior Software Engineer

Feb’2000 to Nov’2003

VisualSoft Technologies Ltd Software Engineer

Technical Skills:

Operating Systems Windows Vista/Windows 2000/XP/ NT/98/95

C#.NET, VB.NET, ASP.NET, LINQ, ASP, VB, VC++,

Languages

HTML,ASP,ASP.NET,XML,XSLT,VB Script, Java Script,

Web Related

JQuery, KnockoutJS, AJAX, Web services, WCF, MVC, MVC4, CSS,

Entity Framework .

Databases Oracle, MS SQL Server, SSIS Packages, Reporting Services (SSRS)

Methodologies Waterfall Model, Agile Methodology, Object Oriented Application

Development (OOAD), Unified Modeling Language ( UML), Rational

Unified Process (RUP).

Tools & Utilities Microsoft Team Foundation Server, Fortify, NUnit, FxCop, NAnt, Visual

Source Safe 6.0, Source Offsite, TortoiseSVN, Accurev, TOAD, Quality

Center, JIRA, TeamCity, Continuous Integration.

Distributed Computing ATL, COM/ DCOM, ActiveX

and Component

Architecture

Case Tools Rational Rose 2000, Microsoft Visio

Projects Profile

Lead Consultant, Ciber.

Client : T-Mobile, USA

Project : Handset Orders (HSO)

Duration : May 2014 to Till date

Technologies : C#.Net, ASP.Net, SQLserver, Web services, WCF,MVC, ADO.Net, JQuery,

Java Script, CSS,HTML, LINQ, Entity Framework

Team Size :8

Handset Orders (HSO) is an enterprise .net application developed internally to provide Equipment

Upgrades, Equipment Exchange and other misc functionality. This is used by Care and Retail

frontline reps to serve the customer needs. It also various .net services to complete upgrade on the

web (self-care).

HSO is a n-tier application consists of 20+ components mainly UI Framework, Customer

Segmentation, Navigation, Security, Logging and Exception handling etc. It integrates with various

systems in the enterprise to fetch customer info, customer behavior data, handset data and product

catalog, inventory etc. It also integrates with Supply Chain (SAP) via middleware (TI BCO) to fulfill

the order.

As a Lead Consultant participated in:

Design and Development for new business project/lights on initiatives using Scrum model

Production Support using Kanban

Conducting Sprint planning, Sprint Review, Sprint Demos and Sprint Retrospective meetings

Code Review and Test plans review

Creating process and policies for implementing best practices (Coding standards/practices,

design patterns, Continuous integration, Build Management and etc)

Development of Mock Objects, Dependency Injection/Inversion of Control etc

Application/Database performance optimization

Conducting/Participating technology brown bag sessions

Senior Technical Manager, Bank of America.

Project : Customer Service Contact Center Applications

Duration : June 2007 to April 2014

Technologies : C#.Net, VB.NET, ASP.Net, SQLserver, Webservices, WCF, MVC, Entity

Framework, HTML, CSS, JQuery, Java Script, ADO.Net, SSIS, SSRS, Iseries

RPG and SQL Procedures hosted on AS400,Java 6,Spring Framework,JSP.

Team Size : 10

Customer Service representatives uses web based and green screen (AS400) applications to fulfill

the customer inquires which are related to mortgage inquires examples like loan transactions

information, tax information, payments information and escrow information etc. To fulfill the

borrower/customer inquiries CSCC group has developed below applications to support the

customers which are used in Loan Servicing department and Customer Contact Division.

The applications are:

Loan Admin Follow-up Application (LAFA)

Service Request Manager (SRM)

Loan Admin Document Interface (LADI)

Loan Admin Mortgage Portal (LAMP)

Account Status Information System (ASIS)

Loan History Information(LHIS)

Customer Service Home Base (CSHB)

Loan Admin Chase Search (LACS)

Host on Demand (HOD).

As a Senior Technical Manager participated in:

Leading project planning sessions with Clients and Business Analysts to analyze

requirements

Defining the scope of multiple complex projects and Involved in Technical Architecture

Involved in requirement Analysis, Design and Development using Microsoft Technologies.

Translating business requirements to technical require ments, high/low level design,

application code and modules.

Ensures self and team develop modules using disciplined processes, adhering to industry

standards and best practice guidelines.

Providing assistance in researching and adopting new and emerging te chnologies,

evaluating new tools, technologies and platforms to be included in projects .

Accountable for tracking status of team's work and ensuring deliverables are produced on

agreed schedules. Responsible to communicate accurately the status of ongoing work to

stakeholders.

Handling Production Releases.

Technical Lead, Thomson Reuters.

Client : Morgan Stanley, USA

Project : Ownership 2.0

: Dec’2004 to May’2007

Duration

Technologies : C#.Net, ASP.Net, XML, XSLT, MS SQLserver, NUnit.

Team Size :6

Thomson One Banker provides an optimized workflow solution for investment bankers, enabling

users to monitor the markets, identify trends of holdings, find targets for public issues, compare

companies, assess historical deals and create presentation -ready public information books based on

the latest market information.

Ownership is a part of Thomson One Banker, web based prod uct which provides ownership data in

an easy to use workflow application. It has an extensive coverage of data, which includes

Institutional Data, Buy-Side vs. Sell-Side, UK Share Registers, Declarable Stake Data, Mutual Fund

Data, portfolio data of the investors, historical holdings, contacts information, insider information and

multi-dimensional data about the various holders of the securities.

As a Technical Lead participated in:

Involved in requirement Analysis, Design and Development. Contributed in the design

discussion held at USA.

Conducting end-end walk through of the requirements based on the inputs given by the

onsite product team.

Estimation of modules, preparation of Project plan, allocating work packages to my team.

Preparing sequence and class diagrams for the modules. Also developing unit test cases.

Involved in coding and unit testing of the critical modules.

Involved in Integration of modules and unit testing them.

Providing extensive technical support and trouble shooting of technical problems faced by

co-team members.

Helped to team to understand the functionality while developing application.

Code Review and Test plans review.

Communicated regularly with the US team counter-part through daily conference calls and

emails.

Module Lead, Misys Healthcare Systems.

Client : Massachusetts General Hospital, USA

: Misys Pharmacy™

Project

: Nov’2003 to December’2004

Duration

Technologies : Microsoft.Net, C#.Net, ADO.Net and Remoting, Oracle 9i,PB8.0,HL7 Interfaces

Team Size :7

Misys Pharmacy™ is a patient-focused, integrated pharmacy information system using state -of-the-

art client/server technology. This system provides reporting of medication use across the entire

continuum of care. Advanced technology of Misys Pharmacy, puts the pharmacy in control of drug

therapy and documents every step of the medication management process. It addresses two of the

most pressing needs in today’s healthcare environment: medication therapy outcomes and

pharmacy cost control.

Product Features of the Misys Pharmacy Application:

Five integrated applications - ADT, Pharmacy, Inventory, Configuration and Dashboard.

Health Level Seven (HL7) system interface protocol compliant.

Supports and documents the Pharmacist's clinical activities.

Tracks medications throughout the medication cycle.

Enhances communication between pharmacists and physicians.

As a Module Lead I was involved in:

Involved in design and middle tier development.

Estimation of modules, allocating work packages to team.

Involved in HL7 interface development.

Providing technical support and trouble shooting of technical problems faced by co-team

members.

Involved in unit test and Integration testing.

Software Engineer, VisualSoft Technologies Ltd.

Client : Liquor Enforcement Bureau, Maine State, USA

Project : Liquor-E-Licensing

: October'2002 to Nov’2003

Duration

Technologies : C#.NET, ASP.NET, SQL Server

Team Size :5

Liquor-E-Licensing is a client-server and web based application for automating the tax and premium

collection process for Liquor Enforcement Bureau, Maine State, USA. The application is accessed

by two sets of users - Bureau staff and External users. The bureau staff uses the system in

client/server mode for administration, maintenance and reporting, while the externa l users uses the

system through Web based functionality for registrations, reporting and other services. The Bureau

proposes to build a web-based utility to eliminate the manual process and to minimize the paper

work for the external users and the Bureau staff.

As a Software Engineer I was involved in:

Analysis of project requirements.

Preparing Design documents.

Development and Unit Testing

Software Engineer, VisualSoft Technologies Ltd.

Client : Liberty Mutual Insurance Company, USA

Project : SecureLibs

Duration : Sept 2001 to October 2002

Technologies : C++, VC++, CORBA2.1, Orbix

Team Size :5

SecureLibs is the proposed system to replace the existing Security Environment (Distributed

Computing Environment-DCE) within the Liberty Applications to reduce the

Complexities and downtime associated with DCE. The user logs into the liberty application by a

J2EE application called Login Manager. The Login Manager secures the confidential data using AES

algorithm into a credential file .The Liberty desktop applications will use SecureLibs library to restore

the confidential data from the credential files.

SecureLibs library also contains the special library (Express Library) built for Liberty Express

application, which needs to send confidential data to the Server. The SecureLibs Library

communicates between client and server through Orbix 3.3, which is a CORBA 2.1 compliant

application built by IONA technologies.

As a Software Engineer I was involved in:

Exploration of CORBA and Orbix.

Analysis of project requirements.

Preparing Design documents.

Development and Unit Testing

Software Engineer, VisualSoft Technologies Ltd.

Client : VisualSoft Technologies Ltd

Project : VisualSoft WebDev

: Feb 2000 – August 2001

Duration

Technologies : VC++, COM, ATL

Team Size :4

VisualSoft WebDev is a suite of power-packed developer-end components for developing interactive

web applications. It consists of ready-to-be-deployed components using which ordinary file

transactions, HTML file transactions and messaging in web applications could be achieved with

greater proficiency and ease. These components, which use COM/DCOM technology, expose high -

functionality methods that make the job of the developer easy. These components help speed up the

process of application development as they reduce the necessity of re-coding. VisualSoft WebDev -

Suite includes components like VisualSoft FileUpload, VisualSoft FTP, VisualSoft HTTP, VisualSoft

Mail (SMTP / POP3), VisualSoft Validator, VisualSoft EmailValidator, VisualSoft DNS, VisualSoft

TFTP, VisualSoft CurrencyExchange, VisualSoft SNMP, VisualSoft Calci, VisualSoft Data Manager

and VisualSoft VirtualDir.

As a Software Engineer I was involved in:

Analysis of the functionality to be provided by the component.

Preparing Design documents.

Development of COM DLL’s and sample programs for the respective DLL’s.

Preparing Help documents.

Involved in Unit Testing.

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