Guest Service Representative

Gonzalo Garcia

*** ***** *** *** ***

Haverhill, MA 01830

305-***-****

****@****.***

OBJECTIVE

I am seeking a challenging position that will encompass my strong customer service skills, bilingual skills, organizational skills, and front desk abilities that I currently hold.

EXPERIENCE

Guest Service Representative, Westgate Resorts; South Beach, FL - April 2011-Current

Responsibilities consist of managing the register, assigning rooms to guests, issuing room key and escort instructions to Bellhop, receiving incoming calls, answering inquiries pertaining to hotel services. Keep records of room availability and guest accounts, compute bill, collect payment, and makes changes for guests. Make and confirm reservations. Make restaurant, transportation, or entertainment reservations, and arrange for tours. Listen and find solutions to guests’ problems.

EDUCATION

Miami Jackson High School; Miami, FL - High School Diploma, 2003-2007

ACTIVITIES

JROTC, Miami Jackson High School; Miami, FL - 2003-2007

Volunteer, Miami VA Healthcare System Home; Miami, FL - 2003-2007