Sales Administrative Assistant

*** ******** *** #**** * Atlanta, GA *****

404-***-**** * **************@*****.***

SUMMARY

Innovative people person with over twenty years of experience working with

youth, advocating for self-responsibility, helping others achieve their

dreams, improving quality of lives, implementing solutions and programming

that affect the bottom lines - profit and passion. Work range include the

arenas of nonprofit organizations, volunteerism, government and corporate.

Motivator, strategic planner, resourceful, problem solver, authentic,

ability to bridge gap of communication and build effective teams.

Areas of Expertise

College Completion / Career Matching Recruitment, Productivity & Retention

Public Speaking / Training Facilitation Career & Personal Development

Networking & Relationship Building Diversity Awareness & Resolution

Strategic Planning & Goal-Setting Sales Development & Management

WORK HISTORY

Milliman, Inc. Atlanta, GA (former companies/same group: acquired from Jun. 1997 -

IBM Business Consulting Services, PricewaterhouseCoopers LLP & Coopers & Feb. 2014

Lybrand LLP)

Practice/Sales Administrator - Insurance Software Development Team

Successfully researched, evaluated, planned, and mapped client data to

new a customer relationship and sales management software. Hired and

managed a team of temporary staff and consultants to help complete

projects.

Sales / Marketing - generates sales leads, sales literature, pricing

information and trials to potential software clients, close

commissionable sales; tracks commissions for all sales. Helped team

exceed sales goals by 30%.

Financial management - maintains monthly detailed expense and revenue

reports

Project management - for direct sales campaigns and industry tradeshows

(up to 12 annually), inventory, and distribution of product releases for

over 6 products

Database management - for over 350 industry clients

Technical support (light) - coordinates, tracks and escalates technical

support inquiries

General admin - includes H1B Visa & Green Cards, holiday cards,

client/staff meetings

WPPS STAFFING, Atlanta, GA Jun. 1995 -

Mar. 1996

Prostaff Personnel Services, Atlanta, GA

Olsten Staffing Services, Atlanta, GA

Administrative Assistant

Successfully re-organized the training lab and materials conducive to an

effective learning environment among my most successful assignments

Provided support for a staff of over 66 and while on assignment;

qualified and recruited a candidate that made their first woman and

African-American to the IT team (the end of 2009 will make her 17th year

anniversary)

The Atlanta Chamber Of Commerce, Atlanta, GA Nov. 1994 -

Consultant - Promise Shop Program Jun. 1995

Re-established this urban citywide community program where 91% of

participating Atlanta Public High School students completed the college

admissions process and received scholarships with the assistance of 8

volunteer professionals. Received the 1994 WSB/Channel 2 Hearts for

Youth Salute award presented by Evander Holyfield

Cultivated relationships with students, parents, professionals,

counselors and principals; conducted resume writing and career

development techniques

Conducted needs analysis, developed and conducted training, and measured

program effectiveness

Used industry resources to assist students in research, G.C.I.S. and

Internet

Advisor on the Scholarship Committee

Georgia State University Applied Research Center, Atlanta, GA Oct. 1994 -

Surveyor promoted to Convertor Dec. 1994

Successfully handled the most difficult citizens and assisted them in

survey completion which led to promotion to Convertor

Conducted statistical polls to nationwide citizens on current issues

Georgia State University, Atlanta, GA Sept. 1993 -

Administrative Student Assistant Dec. 1993

Extraordinary ability to relate extremely well to others, which led to a

dual support role also supporting international department

Assisted new and returning students with enrollment and class schedules

Scheduled ESL testing

Hands On Atlanta, Atlanta, GA Jun. 1993 -

Summer of Service Team Corps Member Aug. 1993

Assisted the school's worst labeled student {3rd grader} to achieve

better than average grades for the first time

Participated in beautification and revitalization projects for the

elderly in local community

Served as teacher's assistant; developed and coordinated after-school

projects

Facilitated and led focus groups for best practices to increase

diversity awareness and conflict resolution

Hands On Atlanta, Atlanta, GA Mar. 1993 -

Volunteer Project Coordinator- Promise Shop Program Jun. 1993

Assisted 50% of participants successfully gain college entry and receive

scholarships

Coordinated and assisted high school alma mater students with

scholarship information, college admissions process and career

development

Hands On Atlanta, Atlanta, GA Mar. 1993 -

Governor's Intern Jun. 1993

Through relationship building, improved volunteer retention rate to 95%

Managed over 130 projects and 22 corporate volunteers

Mentored at-risk elementary school children and tutored reading skills

(interviewed by WSB-TV's Reporter Bill Nigut)

Recruited volunteers at local fairs, universities and PTAs meetings

Served on a variety of committees and the Speakers Bureau

VOLUNTEER HISTORY / AWARDS

The Stewart Foundation, Junior Achievement, Hands On Atlanta, Atlanta City

Schools, Jimmy Carter's -The Atlanta Project, Campfire Boys & Girls- Teens

In Action, YWCA, The Atlanta Public Libraries (Carver Homes, Perry Homes,

Adams Park)

Recipient - Service Entrepreneurial Award (SEA), 1995

Recipient - WSB Channel 2 Hearts for Youth Salute award, 1994

EDUCATION / CONTINUING EDUCATION

Kansas State University, Manhattan, KS

Master of Science - Academic Advising Candidate, 4.0 GPA, 2012 - present

Atlanta Technical College, Atlanta, GA

Marketing Management Diploma, 2012

National Technical Honor Society Member

Toastmasters International, Rancho Santa Margarita, CA

Achieved Distinguished Toastmaster (DTM) public speaking award, 2008

District 14 Speakers Bureau Chair, 2007-2009 (Revitalization program which

contributed to 4th in the world ranking)

Active member since January 2006; Created and served as Chair (18 months)

for District 14 for over 200 Speakers Bureau members. Served as Area H83

Governor, Vice President of Education (2 years); conducted Youth Leadership

Program and numerous workshops/seminars/presentations to promote effective

leadership and communication.

Fort Valley State College, Fort Valley, GA

Bachelor of Science - Agricultural Economics, 1993

COMPUTER SKILLS

General Software: Salesforce, ResumeMaker, Goldmine, Lotus Notes, Word,

Excel, PowerPoint, Publisher, Access, Outlook, Acrobat Adobe, Internet

Industry Software: Banner, WINGS, ANGEL, DegreeWorks, GeorgiaView, G.C.I.S.

(Georgia Career Information System)

LaTonya McClain

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